Unsure what component or system is failing. From purchase of vehicle, there has always been hesitation when accelerating from a stop. Vehicle was taken in several times while under warranty. On at least one occasion, dealership did not even address concern on paperwork. Dealership suggested on 2 occasions that transmission fluid was cause and needed changing. Transmission fluid change at 33,000 miles(when not needed) and also at 103,000 miles. Vehicle was taken in recently due to issue possibly being related to recall. Recall has been in effect since December and still no parts available to repair. Dealership indicated that issue was not apparent and that fluid change caused improvement on test drive. NO. Did not happen. Issue continues and has worsened over time. Driving this car is a risk, as there is so much hesitation at times that near accidents have happened. There have also been honks from others as I am trying to accelerate and it takes time.

- Burleson, TX, USA

We were on a road trip to Gatlinburg from Brentwood TN. We were about a mile from our cabin when we saw a mama bear and cubs. We rolled down the window to take photos and my [XXX] smelled smoke. We didn-??t see any smoke but thought maybe someone was burning brush or cooking out. We rolled up the windows and continued to drive for about thirty seconds when we saw smoke billowing out of the front hood. There were no warnings on my dash of any problem. We jumped out and I saw a small ember under the front of the car. I called 911 and we started to run, the car quickly went up in flames and then exploded before fire department arrived. We lost everything inside and are grateful to be alive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brentwood, TN, USA

This issue started last year upon purchasing my used Honda Pilot. The gas save mode that allows the engine to shut off at stops and restart does not work properly. Rather than the engine restarting, the car will instead shut down. Taking about 2-3 minutes to have to put the car in park and being able to restart after several attempts. The Pilot was taken to Honda last year where they did a computer upgrade. This issue happened again last week on 5/8/2024 and again this morning, 5/13/2024. This can cause a safety issue as the car is stopped at a stop sign or a light, and when traffic is trying to move, I am holding traffic up which may cause cars to attempt to go around or cause an accident. I need to know why this is happening and when Honda plans to have a solution.

- Boonsboro, MD, USA

Torque Converter - DTC P0741. I received 'Transmission System Problem' warning message. Took to the dealer and was told that it is Torque Converter issue. However, my VIN is not included in the extended warranty of 8 years or 150,000 miles. This is the same 2018 Honda Pilot and should be included in the warranty.

- San Diego, CA, USA

The car since purchased was juddering between rpms, eventually the emissions and check engine light came on and prompted us to take to dealership. The dealership said this was part of a recall and both problems would be fixed at no cost and we would get an extended warranty on the parts and labor. That sounds great. The problem though is the pilot has been in the shop since January 29th! We have been given 4 different Eta's of when the part would come in and they all keep passing by! No end in sight.

- Mobile, AL, USA

Honda contacted me to say parts are available to complete recall. Plymouth Honda stared no parts are available. Email is either not accurate or dealer doesn't have accurate information. Please work with Honda to contact customer base with accurate information.

- Ypsilanti, MI, USA

Engine stalls from a stop to accelerating It has happened several times and nearly caused an accident at an intersection The transmission shifts rough The mechanic can-??t find the problem but it-??s been ongoing since I purchased the vehicle new

- Sedro Woolley , WA, USA

I had brought my vehicle to the dealership to perform the repair for the auto-restart recall issue. I was told this would fix the issue. Several weeks later, my husband and I were driving the car. I stopped at a red light. When the light changed and I lifted my foot off the brake, the vehicle would not restart. I repeatedly tried applying the brakes and shifting into neutral, then shifting into park, but neither would work. I tried turning the car off by pushing the start button, but that would not work either. I immediately placed my hazard lights on, but vehicles were already approaching our car rapidly on this six-lane road. I began blowing my horn to try to alert them, that we were stopped despite the green light. Several vehicles almost slammed into the back of us, since the speed limit on this major road was 50 mph and vehicles did not expect a car to be stopped with a green light. Fortunately, no cars actually hit us. When I brought my vehicle back to the dealership, I was advised this was related to the prior recall, but that the more lengthy, expensive fix was considered a "warranty extension" and not a recall, so it would only be performed after the vehicle continued to have problems after the initial, cheaper, easier recall was performed, but the car still had a problem not restarting. I was shocked that Honda would allow its customers to continue to drive a vehicle that that know can place them in danger. The repair for the "warranty extension" was completed on this vehicle, however, we have another Honda vehicle that falls under this same "warranty extension"/recall issue. Honda refuses to perform the "warranty extension" portion of the repair on that vehicle, until it actually occurs, thus placing my family in danger again! I called Honda and was told they did not care that this placed my family at continued risk and that I should contact NHTSA if I still had concerns. They refused to tell me how often the problem occurs after the recall fix.

- Vineland, NJ, USA

Purchased and next day warning light came on for transmission problem. Took it to Honda and was told it was the torque converter. This part is on back order due to multiple installs on other Honda-??s.

- Zephyrhills, FL, USA

The sun visors on both driver-??s side and passenger side are unusually difficult to pull down. It got to the point that you needed two hands to pull it down. The stiffness progressively got worse over the last year. In the last six months the visor does not return to flush with the ceiling, impeding clear view thru the windshield. Taller drivers needed to move the visor to the side position in order to view clearly out of the windshield. Dealer mentioned that it-??s not the first Honda vehicle with this issue and a quick google search shows evidence of such as well.

- Rocklin, CA, USA

The timing is not working correctly. And have to pay 2500 to repair. I can see that is open safety recall for this par for the same model that I have. But when I enter the VIN say that not have that recall

- Santa Teresa, NM, USA

I previously reported issue 11360107 which Honda attributed to a bad battery cell and replaced the battery on this vehicle. I followed up with them that I consider auto-idle-stop functionality that doesn't restart despite the battery being capable of restarting to be a safety issue. I re-iterated to them that I "rebooted" the car by holding the car start button down until the Honda logo appeared in the driver display. The car then proceeded to start and I didn't have any issues with the battery being able to start the car before or after that. As stated in that issue, this happened on the access road of a major Texas Freeway while stopped at a stop light. Cars were flying by at 50 mph with my family in the car sitting at a green light. Honda has apparently issued a "fix" for this, but today I experienced a similar issue at the gas station. Today was different b/c my auto-idle-stop was disabled. My Honda dealership had disabled it the second to last time I brought it in for service, but didn't tell me. I had complained to my dealership about this issue in the past, but the feature had been disabled when I received it, without notating the change in any paperwork. I asked about it the last time I had my car at the dealership and they acknowledged that Honda was telling them to disable the auto-idle-stop on vehicles where the owner said something. Today, July 16th, 2023, I experienced the same behavior when I stopped for gas. The car would not restart, the starter would not attempt to star the car. I had driven about 60 miles in this 100 degree weather in Aransas, Texas. After filling up with gas my car wouldn't start, the electronics worked, the radio came on, but the car wouldn't start. I got out of the car while the electronics were on, went to talk to another person in the caravan. I came back and tried again and the car started. The battery was obviously capable of starting the car without jumping.

- Austin, TX, USA

Regarding the Action Number PE22005 that is still in open investigation, I would like to report having this same issue with a 2018 Honda Pilot Elite that I purchased through a dealer on June 24. I recently had this same issue, where at a stoplight the car went into the engine idle stage, and the engine completely shut off, instructions popped up on the dashboard to put the car in park and restart the car. Hopefully this will be figured out by Honda soon, as this can be a real issue. I had a similar issue, when stopped in the road to turn left, the engine went into idle stage, it restarted when going to turn however there was a huge delay in this.

- Boonsboro, MD, USA

When the vehicle is turned off, the lights panel will flicker. You can hear the relays clicking behind the panel. The headlights will come on. The car alarm will go off at random. On average 7-10/per day. I-??ve taken the vehicle to the dealer and there appears to be a back order of the part needed to fix the issue.

- Pearland , TX, USA

Good afternoon, I would like to bring an issue to your attention and file a complaint on Honda Motor Company. Last week, I scheduled an appointment in the Service Department at Russell and Smith Honda to diagnose my 2018 Honda Pilot. My vehicle jerks when driving at a low speed. Russell and Smith diagnosis was a transmission oil flush and a system update with "recommendations to replace the battery and spark plugs" ; total charges to fix the problem was roughly $365 additional to the $110 that I paid for the diagnosis. That same day, I picked up my vehicle from Russell and Smith Honda and refused to pay because its a 2018 truck that I shouldn't be dealing with a transmission problem. As I was driving the truck back home, it started to turn off automatically and an engine light alert would turn on. The truck would start working after turning it back on. Two days after, I took it back to Russell and Smith Honda and advised them of the truck shutting down and I was notified to pay another $100 for a diagnosis which I refused to pay since it was recently diagnosed two days ago. This is putting my life at risk on the streets. The employee who assisted me went inside to ask a mechanic on duty and came back to notify me that I do need to pay for another diagnosis to determine whats wrong. I refused to pay and left the dealership. I called Honda Motor Company on 4/10/23 to advise them of the problem and they created a case #13752705 to further investigate and I advised them if not I will report it to NHTSA. Honda Motor Company requested a copy of the diagnosis and when I called them for an update, the case worker assigned to my case Samir stated they agreed to pay for the transmission flush and system update and they have notified Russell and Smith Honda. The next day I called Russell and Smith Honda to advise them that I will drop off the truck according to Honda Motor Company and they said I need to pay for the recommendations listed on the diagnosis first. Faulty vehic

- Houston, TX, USA

I was driving 55 miles per hour on a highway when I intended to press the hazard button to illuminate my hazard lights, but instead accidently pressed the ignition button. When I pressed the ignition button the car turned off while going 55 miles per hour. I lost all power including steering. I was able to muscle the car off an exit ramp and put it in neutral to press the brake and restart the vehicle while moving on the ramp. This could have been a catastophic event for me and my daughter and others driving along with us one the highway. I have not tried to reproduce this event as it would put me in an unsafe situation. The vehicle has not been inspected. I plan to do this next week at the dealership. No warning from the vehicle occurred when the event occurred. No warning lamps or messages or symptoms.

- Berryville, VA, USA

Vehicle auto start/stop feature actually shuts the car off (at times) and requires me to put the car in part and go through the car startup process. This causes issues when you-??re at a green light. I have taken the car to Honda and so far they-??ve performed a software update, replaced the starter, and tuned the valves.

- Newport News, VA, USA

Our 2018 Honda Pilot Touring has had auto idle stop issues from the moment we purchased this vehicle. We have addressed this safety concern with multiple Honda service centers and were repeatedly told this is how the car was designed. The auto idle stop function stalls every time the vehicle is stopped at an intersection and fails to automatically restart the engine as expected. Instead of the engine starting up again after take foot off the brake and press the gas pedal, the car stalls completely and have to put the car in park, press the brake pedal and push the start button to get it on again. Sometimes have to try several times before car restarts. This has been a major safety concern for our family and Honda refuses to fix it.

- Frisco, TX, USA

Powertrain: The transmission has problems engaging, where I have had several near misses due tot he car not moving in the delay of the transmission engaging. This has been going on for some time and the dealer tells me there is nothing wrong, that it is a special transmission and I need to get used to the shifting mode. I have 36,300 miles and have complained several times over the past five years, this is a real safety issue since the car will not move and when it dose it lunges forcefully. Idle shut-off: the engine shuts off and will not restart, it has also shut-off on the freeway at random times.

- La Habra, CA, USA

Vehicle engine shutdown while at full stop and does not turn on or has difficulties turning back on. This happens sporadically and only happens at stops such as red lights, stop signs, and or stop and go traffic.

- Yonkers, NY, USA