Vehicle failed to restart after stopping at a red light. Had to completely turn off the vehicle and restart it for it for engine to fire back up. Auto stop feature was on. Power seemed to suddenly go down and then the car was in park. Took couple of tries to start up as the car went into neutral in between.

- Oakland Gardens , NY, USA

In the past I have reported an issue with the auto stop to Price Honda. They sent me away saying nothing was wrong. Last night my car died while coming to a stop. No warning. No engine check lights. The emergency flashers wouldn't work nor doors or windows and I was stuck in the middle of the road with my children without Hazzard lights. No way to put car into neutral unless you have a special tool which even the Honda dealership couldn't help me with. This was not disclosed when we bought the car and was stuck in high traffic for over 2 hours until a mechanic came and finally got my car to start and move to side by switching the battery along with other stuff. He stated the battery should not have died in Drive and something is wrong. I see this is a known issue when looking at your website. I do not feel safe driving this Honda pilot. It can shut down at any time without warning and leave us stranded. Not being able to move into neutral in its self is safety Hazzard especially with no hazard lights. Price Honda [XXX] was very rude and brushed me off telling me no one is going to call me back over this. However their manager [XXX] called me shortly after and even acknowledged the known issue and said could take years to recall. This is not ok and why wasn't any of this disclosed. We should know that we need a tool (and know how to do it since in the engine) to save us if our car breaks down so we can at least get to side of road! I see This issue is being investigated by you, not sure why it was not disclosed especially when I already reported to Honda. My kids and I could have died yesterday. Single lane road no shoulders no flashers and cars flying past us. Not ok especially for this type of car that I bought brand new! I need assistance with this please before someone does get hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Magnolia, DE, USA

The contact owns a 2019 Honda Pilot. The contact stated that after stopping at a traffic light and attempting to accelerate, the vehicle lost motive power and stalled and the transmission shifted into neutral. The contact was able to restart the vehicle and the vehicle operated normally. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 31,400.

- Discovery Bay, CA, USA

Two incidences occurred within one hour. When in park the vehicle suddenly shifted to neutral and began to roll backwards. The second incident occurred 30 minutes later. When stopped at a traffic light the vehicle again shifted into neutral on its own and would not allow you to switch to drive with out turning off the vehicle and then back on again. Both could have resulted in catastrophic injury. This vehicle has been recalled (and repaired) multiple times for electrical issues and has all push button gear shifts. It is up to date on all recall and service notices and maintenance.

- Somerville , TN, USA

-Automatic Start/Stop Feature -Vehicle's Engine did not Restart after the Auto Start/Stop engaged while in rush hour traffic. Also the Vehicle will immeadiatly or on start will shift the transmission in Neutral. Leaving the family in the middle of a unprotected left turn in the middle of a now red light intersection, this is dangerous and unsafe. I will also as you come to a complete stop after traffic on the highway hits a back up. - I have taken the vehicle in the same Honda Dealership they have not been able to "Reproduce" the problem. At the 1st attempt they recommended a new battery, but the problem is still occuring. I have given them video evidence in the hope they will have a solution to this Safety Defect. -The Dealership currently has my vehicle at its service department and i was told by the Service Manager that he is coordinating with his Service Representive for a possible solution. No other agencies have looked at the vehicle thus far. -Sometimes the Start/Stop indicator on the dash illumates sometimes there's a delay. The Message given my the Dash Reads "Gear Position is N. Release Accelerator Pedal" The Message that reads if you have the Transmission in D than Press the N button reads completely different and cannot be duplicated other than when the vehicle shifts into N on its own after a Auto Start/Stop. -This issue started occurring Randomly at 57,000 miles now at 59,000 its occuring more frequently and is causing unsafe situtations while in operation of the vehicle.

- Inglewood, CA, USA

Vehicle is shutting down at red lights / stop signs; when this happens engine goes into idle mode. But pressing the gas pedal to resume travel, vehicle immediately shuts down. The vehicle needs to be turned off, and restarted. Restart is not always successful on first attempt, leaving vehicle stranded in congested traffic areas until it the issue clears. This type of event has had more than one occurrence.

- Nashua, NH, USA

The transmission on this vehicle will will shudder when at high RPMs and low speed such as when leaving a stop sign or traffic light. This shudder delays acceleration and can cause a safety issue when pulling out into traffic and leaves you not able to get out of on-coming traffic's way quick enough.

- Lewisville, NC, USA

Several times since 2019 while driving on not straight roads(slight curves either left or right), the Automatic Emergency Braking would activate, First I would get a big bold BRAKE in Red letters on the Display. I would be looking around, no cars are coming, I'm in the correct lane, not speeding and sometimes the car would actually start applying the brake(s) when there is absolutely no reason to apply the brakes. This has happened several times while we have driven the vehicle either on a 5 to 6 hour trip and maybe has occurred a total of 5 times since we have owned the vehicle

- Abilene, TX, USA

Reported to dealer twice and could not be replicated. They just tell me they have never heard of this problem. While at a traffic light the vehicle either shifts into neutral, park or second gear. Sometimes I press the accelerator and it does not go even though I-??m in Drive. I gave up with the dealer but it is scary when people behind you honk and I could be rear ended because I-??m scrambling to press the transmission buttons or restarting. A few incidents, I had to turn off and restart. I have learned if it is running and in Drive but does not go, I press the drive button several times to make it go or turn off and restart in lines of traffic. This vehicle has bells and whistles but falls short with engine and transmission. I currently own 5 Honda vehicles and 12 Hondas over the years. This vehicle is the one I feel the least secure in being dependable. It has 16,000 miles on it and has been problematic since approx 7,500 miles.

- Tallahassee, FL, USA

The contact owns a 2019 Honda Pilot. The contact stated that while operating the vehicle the transmission had erroneously shifted from the drive position to the select position causing the vehicle to hesitate and sputter. After turning the vehicle off and restarting the engine the failure had self-corrected. On one occasion while parked with the engine idling, as contact was exiting the vehicle the transmission erroneously shifted out of the park position and began to drive forward knocking the contact to the ground and driving over the legs. During the incident, the driver sustained injuries to both legs and a fractured arm. The vehicle was taken to the local dealer who reprogrammed the transmission. No further information was available. Later while operating the vehicle warning messages began to be displayed including the service engine, power train, and the warning message "danger pull over immediately". The cause of the failure was not yet determined. The manufacturer was not notified. The VIN was not available. The failure mileage was 52,000.

- West Chesterfield, NH, USA

The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds, the Auto START/STOP feature failed to operate as needed causing the vehicle to stall. The contact would restart the vehicle as an unknown message was displayed on the instrument panel. The vehicle was taken to the dealer on multiple occasions; however, the failure persisted. Recently, the contact stated that the vehicle had locked up after the failure occurred and the gear shifter would not move from the park(P) position. The vehicle was towed to the dealer. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.

- West Chester, OH, USA

Start / Stop and Engine failure. When I have the start/stop feature enabled there have been numerous occasions where the car has stalled and will not restart. This has happened in critical traffic situations and has almost caused multiple accidents and injury. In addition, the engine has cut off while driving through parking lots and stopping for pedestrians; during this time I need to reset the entire car to get it to start back up while stuck in the middle of the street. One other occasions the start stop has failed where the car does restart but the entire car resents and delays me from moving until this is finished. I have taken the vehicle back to the dealer to review and they say everything is working as designed.

- Easton, PA, USA

As described in Power Train TSB A20-029 (but so far associated only with 2019 Pilot AWD Touring and Elite) - my 2019 Pilot AWD transmission has intermittent harsh or jerky upshifts with steady acceleration. The vehicle lags, failing to accelerate properly. This creates a safety issue when merging, turning into active traffic, etc. The issue was inspected via diagnostic snapshot at Jenkins & Wynne Honda in Clarksville TN on May 3, 2022. Output graph confirmed transmission lag occurring consistently throughout tech drive. Issue first appeared in April 2022 at approximately 32,000 miles, just 2,000 miles past 30,000 mile service completed in Jan. 2022. All vehicle service maintained according to manufacturer timeline and recommendations.

- Clarksville, TN, USA

Intermittently when starting my vehicle while seated or using the factory remote start, the vehicle will move/drive forward up to several inches. I took videos of this and have taken it to the Honda dealer 3 separate times. The most recent time, they told me it was acceptable and that Honda says it can move up to 5-?? and be within acceptable tolerances. This is very unsafe due to my vehicle moving when unoccupied and with the parking brake set. The problem was confirmed and reproduced by the dealer. When I voiced my concern about the safety aspect, I was told that there should be nothing within 4-?? of my vehicle. I feel unsafe to park my vehicle because I can-??t control how close someone parks in front of me. I feel unsafe to park in my garage because I don-??t want my car to drive forward and hit my property. I don-??t want my daughter any where near my car when I am simply starting it.

- Livermore, CA, USA

We own a 2019 Honda Pilot Touring (VIN [XXX]). We purchased our vehicle from Checkered Flag Honda in Norfolk, Virginia in June 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems Auto-Start Stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at Checkered Flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since August. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Chesapeake, VA, USA

I started the Honda Pilot drove on a driveway about 30 feet to an intersection. When clear I accelerated onto the road. The car was very slow to accelerate and I slowly rolled onto the road barely avoiding an oncoming car. While in my lane I stopped and observed an AWD warning light on the dashboard. I turned the engine off then restarted the engine. The AWD warning light was off and the car drove normally. The next day when starting my car to leave a parking lot the AWD warning light appeared on my dashboard. I turned the engine off then restarted the engine. The AWD warning light was off. I drove home without the AWD warning light reappearing.

- Columbus , GA, USA

Unexpected movement: Incident #1. car parked on level pavement in park gear but manual brake not set. I pressed brake and started the engine. Then lifted foot from brake (while car is still in park) and the body moved forward 6-8 inches before I could reapply the brakes. Incident #2 car parked in park facing steeply downhill. Engine running with gear in park. Pressed reverse button and lifted foot from brake but before I could hit the gas, the car rolled forward downhill about two feet before I could reapply the brake. Once the brake stopped the car then the reverse gear engaged and I was able to go from brake to gas pedal without rolling.

- Bethesda, MD, USA

My 2019 Pilot elite has 16,400 miles on it just started a couple months ago where I would get to 2425 miles an hour in the car with lunch or lurch it happens also sometimes when I get to 30 some miles an hour it all lurcher lunch. Last Friday I made a left turn onto a major street and went to accelerate in the car just wouldn't do anything it wouldn't accelerate it slow down and I had to pull over to the side and put my flashers on I had to wait a while probably a minute or so and then I could press my foot on the excelerator and go forward. This lurching or lunging does not happen all the time it could be on a city street when it happens it can be when I go to accelerate to get on the expressway I have mentioned this to my mechanic at Honda and they don't seem to know what the problem would be I'm wondering if there is recall that I might've missed or there's some thing that someone knows I can't be the only one that this is happening to.

- Muskego, WI, USA

On July 3, 2020, after reversing out of my garage onto my driveway, I put the car in drive and when I pressed the accelerator, the car shifted into park on its own. I tried again and it did it again. My husband and kids were in the car and my husband said "it did this to me the other day too." I got my phone out and took video of it occurring two more times. Each time I put the car in drive and pushed on the accelerator, it shifted into park on its own after moving forward.it did this with or without a seat belt on. The video is an MP4 file and there does not seem to be a way to attach it online, but I am happy to provide it upon request.

- Southlake, TX, USA

When the engine is disabled the car can't be put into neutral by the operator. In my case, on 2/13/20 the starter malfunctioned at < 7000 miles-it has since been replaced. I was in a parking garage, and no structure trucks were available to tow from the spot the car was disabled. The plan was to put it into neutral and push it to the street where it could be towed. The owner's manual does not tell what to do. The dealer didn't know, either. If it's googled, a youtube video comes up, that identifies an oddly shaped device or bolt deep in the engine compartment. But even the aaa mechanic who came to the scene, with all his tools, could not get it to turn. I asked the dealership if there was any other way and ultimately they said "no." They later told me, after doing some research, that Honda has a special tool, requiring three extensions, used to accomplish this during Transport to the dealer. This seem quite unsafe. Obviously, cars can be disabled in many ways. Without a reasonably accessible means of putting the car in neutral, it cannot be moved in an emergency situation (for example, out of a lane of traffic). It definitely can't be done by an owner (unless, I suppose it's someone who has the ability to google during the emergency, finds the video, and has the special tool). Please note the car wash feature will not work because the engine has to be running for that. When I first brought this up, no one at the dealership knew anything about this defect. I have since learned that most cars have a shift lock override lever easily accessible in the passenger compartment, often on or near the shift console. In my conversation with the dealership, they say that 2020 Pilot and 2019 and 2020 passports also have this design. I do not know how many other vehicles are affected. This seems highly unsafe and should be addressed. Thank you.

- Madison, WI, USA