On [XXX] we were driving on [XXX] in Nashville and experiencing a sudden loss of power and the check engine light started flashing. Thankfully we were able to exit the interstate without incident and there was a mechanic shop near the exit. He found brass flakes in the oil filter and told us that it was likely a bearing failure. We then had the vehicle towed back to the Honda dealership in Louisville KY where we purchased it new. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Prospect, KY, USA

Unknown-??.vehicle slips at certain speeds and repeatedly does so on a trip. If the engine is turned off, this may reset and slippage goes away temporarily. This issue has been brought to the dealers attention on multiple occasions over the past 2 years, but they have been unable to reproduce except on the most recent visit. Occurrence is more frequent now. Wondering why this vehicle is not included with the recall with similar make and model for the same year for torque converter?

- Orange, CA, USA

I was coming to a stop at a red light and the car shut off. It flashed a transmission issue and emissions issue on the dash. I tried to restart and it would start but not move or let me shift into gear leaving me stranded in the middle of a busy road. It took for an officer to remove my battery cable and then reconnect for me to be able to move the vehicle out of the road and into a parking lot. I had the car towed to the nearest Honda dealership where they saw the messages on the dash. While they test drove it all errors went away and they can-??t locate an issue.

- Piney Flats, TN, USA

acceleration hesitation. Car seems to hesitate when accelerating for a few seconds and then all the sudden will accelerate quickly.

- Cedar Falls, IA, USA

When exiting a highway, my Pilot started to shake and jump. When I pulled to safety, the vehicle was reluctant to shift into park and kept cycling back in to drive. After multiple attempts, it finally stayed in park. Dealership reported the transmission software needed to be updated. I was told this is not covered under my warranty or under a recall as this is not a common problem. After doing more research this does appear to be a common safety problem.

- Liberty Hill, TX, USA

Honda Pilot has a known issue covered by American Honda TSB Technical Service Bulletin of "Judder" from the transmission. This issue is identified by a extreme and unsafe surging of the powertrain/transmission at all speeds and in all driving conditions. The event happened to us with this vehicle and makes for unsafe operation as the "Judder" presents as a lack of acceleration or lack of control. In heavy or light traffic this is not a desirable attribute of a vehicle to have sudden acceleration or deceleration without input from the driver. It is as if the vehicle has a mind of its own. This is covered by numerous Technical Service Bulletins and identified by our local Honda Dealer as TSB/Judder. The correct fix is a Triple Flush of the Transmission and Reprograming of the Transmission with more frequent transmission flushes than are recommended by the owners manual. NOT ALL VIN numbers are covered by the TSB for Judder and Honda pretends that not all Honda Pilots similarly equipped are affected by this dangerous condition. Instead the Honda dealership service department representatives identify the problem, admit it is a problem and then admit they know the solution and it is a known TSB, they then pretend some VIN are not included as if they are "safe" when they know that they are not "safe". NHTSA should investigate and force American Honda to recall or TSB all VIN for this Judder issue. It is unsafe and unsettling.

- Cape Coral, FL, USA

Hi I am owner off 2019 Honda pilot elite model with 9speed transmission since I got delivery off my brand new Honda pilot I noticed my transmission do not shift normally it-??s make stuck noice and feel like hunting for right gear, and its shake when shift to gear I take it to dealer where I buy they check and told me it-??s 9 speed transmission act like that now when my warranty expired it-??s shake lot when shift

- Branford , CT, USA

Said 2019 Honda Pilot, maintained per Honda recommended maintenance schedule, experienced engine knock and internal damage at 100k miles. Investigation by Honda Certified Maintenance (dealership) identified a misfire diagnostic code for cylinder #2, and observed visible metallic debris in the engine oil indicative of bearing failure. Honda Certified Maintenance suggested internal engine damage and recommended engine/motor replacement. This is premature failure of 2019 Honda Pilot engine, presumably "not included" in the "affected VIN" population of Honda Service Bulletin #24-001.

- Hebron, CT, USA

I brought my 2019 Honda Pilot to Son's Honda in McDonough, GA, for a service diagnosis as my vehicle is not mechanically running smoothly, sputtering. I called Honda dealership knowing there's a current recall for fuel pump motor it thought this might be the problem. Honda asked me if my vehicle engine light was on and after answering "no" was advised that it wasn't available for for replacement at this time due to having limited parts and servicing only vehicles with engine light on or difficulty starting. I advised my vehicle was demonstrating a lack of power, judger and was advised to bring it in for a diagnosis. Charge amount of $159. Upon completion of the diagnosis from Honda it was recommended to have the "Torque converter " replaced at a estimated price of $4,700. Upon speaking with the Honda service department manager he suggested I contacted Honda corporate as they have seen this similar issue before and they usually granted financial assistance up to 85% off the repair costs. I contacted Honda Pilot customer service and was assigned case # [XXX]. I was interviewed several times, advised that Honda will review my qualifications based on multiple factors like brand loyalty, years of ownership, service, other related associations with Honda. I advised that this is my second Honda Pilot, my first one I owned from 2007 to 2020 and my second Honda Pilot from 2020 to the present. It's important to know that besides the current recall for fuel pump motor, Honda has a current recall for 2016-2018 Honda vehicles for "Torque converter " issues or have extended warranty to 150,000 for some model vehicles up to 2019. This information comes from Brad Ortloff, manager of Auto campaigns and recalls. Subject line : Warranty Extension:2017- 2019 Multi Model 6AT Torque Converter, to all Honda Sales, Service & Parts manager's and personnel. This is clearly evidence Honda is fully aware of this defective Torque converter problem. Unfortunately, Honda denied my claim. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

- Locust Grove, GA, USA

The Honda Pilot has a known history of "Judder and Surge" with the transmission. Which means to shake rapidly or spasmodically; vibrate conspicuously. Honda in America has a TSB/Technical Service Bulletin for this condition and that is to triple flush the transmission and reprogram the transmission computer. This is OBVIOUSLY a serious safety issue and the vehicle does not behave in a normal operating condition and surges and vibrates until service is performed. This is not normal wear and tear, this is bad engineering. Honda is aware of the TSB for Judder and Surge, but will only correctly repair certain trim levels and model years, although Honda knows that it exist in all configuration of the Pilot 2016 and forward. We have a 2019 Honda Pilot and Honda refuses to fix this vehicle as a TSB, but instead wishes to leave the vehicles on the road and have the unwitting customer pay for this serious repair condition. Honda should issue a comprehensive TSB for all Pilot years and makes for the Judder/Surge issue.

- Cape Coral, FL, USA

The vehicle occasionally has trouble starting, and the engine takes a while to take off?while I'm driving and we're merging on an interstate.

- Colorado Springs, CO, USA

Unknown. There is a popping and static sound coming from the speakers. Also, the check turner or radio is not available. A notification will be displayed on the screen when the vehicle hits a bump in the road, or the street is not smooth.

- Baltimore , MD, USA

While stopped at a busy intersection the vehicle stalled and would not restart. Everything went blank. We believe it was the idle stop start feature malfunctioning. Lost all vehicle power including hazard lamps, speedometer, and gauges. Vehicle was previously in for recall on farka cables and idle stop start update. Honda dealer replaced battery 2 Months prior

- White Bear Lake , MN, USA

My 2019 Honda Pilot with approximately 74K miles suddenly display a transmission problem warning. We were on a freeway, slowing down from approximately 70 MPH to 50 MPH. As the vehicle slowed, it shudder, the speed dropped and clanking noise was heard as i pressed the gass pedal to gain some forward momentum. The transmission warninig displays comes on, and the speed dropped. We limped to the nearest Hondas dealer in Carson, CA. It appears there's is an ongoing class action lawsiut by Hondas Pilots owner due to same problems that I just experienced. I am shocked for such a problem with Hondas vehicles, with low mileage. Not expected this with Hondas

- Carson, CA, USA

Between gears 4 to 5 and 5 to 4 the transmission can jerk suddenly, and cause a "clapping" noise from the transmission. As a consumer, I would not expect this to be customary for a new car (it has happened since we bought the car new in Dec 2018). The dealership could not identify an issue with no MIL or thrown code. It is concerning for the life of the transmission given the aggressive shift between these gears.

- Monroe Twp, NJ, USA

Experiencing Judder/hesitation when car reaches a speed where it has to shift from first to second gear and from second to third gear. Sometimes it feels more like a jerk. Issue mostly occurs after the car has warmed up, so after around 3-4 miles of driving the car. Second issue was RPM fluctuation when car is at steady acceleration. Judder issue first occurred back in June 2022 when the car has ~63000 miles. It started with a sudden jerk, felt like someone hit the car from behind, this happens when the car is trying to shift from 1 to 2 and 2 to 3. Issue was very intermittent at that time and restart of car would make it go away. But issue will come back every few weeks. Issue increased around ~68,762 miles, so took the car to my local auto repair shop on 8/31/2023. The shop performed maintenance listed below -?" -??Transmission Flush / Fluid ATF DW-1 / Transmission service -??Oil Change -??Differential Front and Back Service/Flush -??Cooling system Flush and new anti-freeze -??Fuel Injection Service Issue was still ongoing, so decided to take the car to Honda Authorized service center on 9/27/23, they were able to duplicate the Judder experience and performed snapshot and diagnosed car and advised vehicle needs torque converter. Wanted to go for second opinion, so scheduled an appointment with another Honda service center, they informed me that the transmission fluid was very dark and performed the flush of automatic transmission fluid (ATF) 3 time. Issue frequency has reduced after the flush, but every few weeks the car experiences Judder/hesitation while shifting and usually turning off the engine and back on helps resolve the issue. All this while no engine lights came on.

- Wantagh, NY, USA

2019 Honda Pilot EX-L with 52K current miles. Very jerky and rough transmission gear shifts from 1st to 2nd especially noticible on the upshift. It shakes the whole car to the point driver and passengers are startled. It does not happen all the time, but when it does occur, the car must be pulled over, the engine turned off and restarted to make the problem go away, which might indicate that it is a programming/electronic issue. If the car is not restarted, the problem persists. Started noticing this problem around the 37K miles, but got worse and more often to the point at 38K the car was taken to a Honda dealer to address the problem. The dealer suggested a transmission fluid replacement, and it was done at my cost. The problem has now returned at 52K current miles. It took two restarts to stop the jerking this time. The transmission fluid was checked upon return to my home and it is still good, red in color, not black. This is a serious and reoccurring problem which needs to be addressed as soon as possible. If the transmission breaks down during driving, it might cause a crash and resulting injuries. Thank you.

- Brea, CA, USA

failed torque converter/software results in car surging during moderate acceleration. This is unsafe when vehicle will not accelerate properly under load. The problem was repaired by the dealer who indicated this issue to be a widespread problem with this car. There were no warning messages.

- Hendersonville, TN, USA

Transmission fluid is burning up within 15,000 miles or less. When the flood is going bad the vehicle studders as you accelerate and it's not safe. Ive seen a lot of people online with the same issue. Contacted Honda of America and they also know about the issue and are not doing anything to help.

- Kenosha, WI, USA

2019 Honda Pilot EX-L AWD; approximately 76k miles; all routine maintenance performed as scheduled Power Train (Jun-2023)-- had to replace both seals on on transmission / transfer case within the same month as case was leaking transmission fluid. Problem has been confirmed and repaired by two service centers (one seal each) with one at dealer and one at independent service center. No warning lights or indicators, just fluid leaking. Results could have been catastrophic transmission failure. Also replaced "burned" transmission fluid. Fuel / Propulsion System (Jun-2023) -- per service technician at dealer, loose / failing spring in high pressure fuel pump / fuel joint pipe. Per independent service center, if / when pump fails, fuel will spill into the engine. No warning lights or indicators, just noise when starting and accelerating. Trying to schedule service to address this but service centers and dealers are booked and part seems to be hard to come by taking 1-2 weeks to obtain. Neither of these issues should be happening at 75k miles and certainly not on a Honda.

- Atlanta, GA, USA