When the engine is disabled the car can't be put into neutral by the operator. In my case, on 2/13/20 the starter malfunctioned at < 7000 miles-it has since been replaced. I was in a parking garage, and no structure trucks were available to tow from the spot the car was disabled. The plan was to put it into neutral and push it to the street where it could be towed. The owner's manual does not tell what to do. The dealer didn't know, either. If it's googled, a youtube video comes up, that identifies an oddly shaped device or bolt deep in the engine compartment. But even the aaa mechanic who came to the scene, with all his tools, could not get it to turn. I asked the dealership if there was any other way and ultimately they said "no." They later told me, after doing some research, that Honda has a special tool, requiring three extensions, used to accomplish this during Transport to the dealer. This seem quite unsafe. Obviously, cars can be disabled in many ways. Without a reasonably accessible means of putting the car in neutral, it cannot be moved in an emergency situation (for example, out of a lane of traffic). It definitely can't be done by an owner (unless, I suppose it's someone who has the ability to google during the emergency, finds the video, and has the special tool). Please note the car wash feature will not work because the engine has to be running for that. When I first brought this up, no one at the dealership knew anything about this defect. I have since learned that most cars have a shift lock override lever easily accessible in the passenger compartment, often on or near the shift console. In my conversation with the dealership, they say that 2020 Pilot and 2019 and 2020 passports also have this design. I do not know how many other vehicles are affected. This seems highly unsafe and should be addressed. Thank you.

- Madison, WI, USA

Purchased the new 2019 Honda Pilot elite at around 3,000 miles. While driving around 25-30 miles per hour speed on paved roads, sometimes not all the time. The car downshifting and stalling for a few seconds before being able to accelerate again. This happen while driving on a nice sunny day with no loose gravel or rain, in a 4 way intersection making a left turn on green which made the car stalled and wasn't able to accelerate for a good 1 to 2 second. Good thing there wasn't any other vehicle that is near by. This can cause an accident and body injury! this happen during turns and straight driving. I've discuss this every time I go and get the car maintenance at the Honda dealership but they cannot duplicate the problem I've had encounter. The car as of now has 15,651 miles and downshifting and stalling comes and goes whenever it wants to its not contestant. For a new car over $50K plus not including taxes, its extremely dangerous to me and anyone who is driving or pedestrian walking near by!

- St. Paul, MN, USA

On two separate occasions I have experienced my car notifying me of a transmission issue and kicking it into neutral on its own. The first time this occurred back at the end of November, used auto start and got into my car shortly after. Turned on the car and placed into reverse. Still stopped, pulling up my gps and heard the alert and saw on my dashboard 'stop driving when safe. Transmission problem. See manual" it lights up that for a moment then goes away. But it shifted my car into neutral. Didn't think anything of it. Finished the the gps. Took another moment and put the car in reverse. It did it again and it was back in neutral when I was just in reverse. I called the dealership immediately. The next day car was taken to the dealership. Nothing was stored in the database. And they said they had never heard of it and couldn't find anything wrong. Fast forward to today, auto start, got into car. Placed in drive for a moment and before moving the alert came up and car was in neutral. It did it three times. Took a photo of the alert which is exactly as quoted. I am at a loss with Honda and what to do. I have also searched the owners manual and there's nothing of this quoted issue.

- Mount Pleasant, SC, USA

Engine is revving on its own @ 3000 RPM with no foot on the gas pedal or driving 15 mph and the engine is @ 4500 RPM with no foot on the gas pedal. My wife was in the pickup lane at my children's school and she told me that she had to hold the brake down & turn off the ignition because it felt like the Honda Pilot was going to accelerate on its own into the pickup line at the school. Now you see why I said this vehicle is dangerous

- Denton, TX, USA

The contact owns a 2019 Honda Pilot. While driving at any speed, the entertainment system failed and the screen turned off and on. The contact also stated that the vehicle shook violently without warning when it struck a bump in the road. The vehicle was taken to john Eagle Honda (855-562-7994, located at 5311 lemmon ave, dallas, tx 75209) where it was diagnosed that the computer system module needed to be repaired. The contact was not informed when the repairs could be completed. The contact notified the manufacturer of the failure and informed them that she wanted a different vehicle. The contact was referred to the dealer. The vehicle was not repaired. The failure mileage was approximately 300.

- Dallas, TX, USA

The transmission has slipped now twice while driving. Once on the highway and again yesterday after turning right onto a busy narrow road. The navigation system and screen display has blacked out and become non-functional while driving at least 6-7 times (no radio, navigation, or anything functions when this occurs). The car has had to be turned off in order reset the screen and function again. It is not possible to turn off the car when driving on a highway or narrow country road. Lastly, the car has breaked unnecessarily on several occasions despite adjusting the settings to not be overly sensitive. Once it came to a complete stop unnecessarily, thankfully no one was behind me. It has started breaking unnecessarily while driving on a highway and on a country road when no vehicles or anything were around. These situations have been scary and unsettling.

- Mooresville, NC, USA