7.2

pretty bad
Typical Repair Cost:
No data
Average Mileage:
15,000 miles
Total Complaints:
5 complaints

Most common solutions:

  1. not sure (5 reports)
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problem #5

Oct 052023

Pilot Touring

  • Automatic transmission
  • 46,000 miles

About 2 years ago had my battery replaced, and let me tell you those Honda batteries are not cheap. Fast forward to 2023, the car has been having the same issues and will not start after sitting in a garage for multiple days. The last incident is extremely weird, as we went on a long weekend trip and put on about 800 miles prior to letting it sit for 3 days in a garage. We have taken it to the dealer and the usual, "we can't find anything wrong with it, has it sat for a while, wait WHAT?" Why would a service advisor ask me that if they did not know about an issue with Pilot's not starting after sitting??? Why don't they just admit the problem and offer a solution? I can tell you we never had this issue with our 2012 Pilot and this will be the LAST PILOT I PURCHASE, oh AND LAST HONDA I PURCHASE! We were going to look later this year, but now my timeline is condensed and will be looking at Subaru, KIA/Hyundai and Toyota.

- Raymond T., Gray, US

problem #4

Dec 072019

Pilot Touring 3.5L V6

  • Automatic transmission
  • 8,600 miles

Some odd starting issues the last few weeks, though it’s colder than normal. However, we drive the Pilot at least 3-4 times a week for a half hour or more. This afternoon my wife took it a half hour away, and when she tried starting the Pilot after her appointment, it would not start. It should be no excuse for a dead battery (if that’s what it is) at 8600 miles.

- Peter K., Rexford, NY, US

problem #3

Nov 172019

Pilot AWD Elite 3.5L V6

  • Automatic transmission
  • 8,000 miles

Basically, second time this happened. brand new car obviously, car sits a while and then all electric is dead and it would not even jump start. Towed to dealership twice. Twice heard 'bad brand new battery' ... like a reverse jack pot ... when do dealers and brands actually learn, that consumers spent their hard earned money and want and deserve solutions ... !!!

- Chris M., Rockwall, TX, US

problem #2

Jan 242019

Pilot EX V6

  • Automatic transmission
  • 3,200 miles

I PAID FOR MY "NEW" CAR January 14th 2019 and drove it off the lot January 15th 2019. 10 days later it won't start until after a few tries. I drove it to the Honda dealer who stated that it was cold and the battery needed to be "charged up". I waited for them to do that and supposedly it was fixed. It acted like this intermittently.

The end of March I left it at the airport for a week and when I returned at midnight The car would not start! I had to sit there like an idiot and keep trying until it finally started. I went to the dealer again and they could not find anything except an external heat sensor was off. In April my car would not start at 3 pm in the afternoon in my garage, then it wouldn't start at 5 pm in the afternoon after work.

I left it overnight at the dealer and of course they could find nothing. They were stating that perhaps I wasn't placing enough pressure on the brakes to start it. You know, because I am a female! I called Honda financial and opened a case at this point because the car is only a few months old. They informed me of a timing belt issue which may be the cause. I took the car to the dealer who checked and that belt was not in my car so they did not change it. They also "ran tests again" and found nothing wrong.

May 9th I was on my way to work I stopped for an errand and the car would not start. I called Honda care for it to be towed to the Honda dealer to be looked at in that condition. It was over a half an hour before I could be towed there. Once the car was there they "started it without a problem" then tested it and found nothing. I then called Honda Financial stating that something has to be done. It is very frustrating to have a "new" car and have to go through all of this. My case was referred to a case manager with whom I have been playing phone tag with. I am still waiting to connect with her.

The Honda dealer cannot find anything wrong, yet there is a very similar complaint out there!

- Eulinda J., Brockport, US

problem #1

Apr 122019

Pilot EX 3.5L

  • Automatic transmission
  • 9,000 miles

Left 2019 Honda Pilot at airport and it did not start had to boost it. Left it again, after few days and same thing. Honda Pilot 2019 has some serious malfunction or battery leak or software issues that needs to be fixed. Any one is able to open the car and steal things if ypu leave Honda 2019 unattended for few days.

- SINGH A., Edmonton, AB, Canada