My 2019 Pilot continues to randomly turn off. This happens at stop lights mostly, but did happen while driving as well. Latest was at a gas station where it would not restart. Had it to a mechanic and auto zone and both said that nothing is wrong with the car.

- Walnutport , PA, USA

On several occasions my vehicle has acted as if it were going to die at a stoplight or intersection where the brake pedal was pushed enough to trigger the auto-off function. It did not start doing this until the last several months. I assumed it was because I did not have my foot pressed enough. On one occasion several weeks back it acted as if it did not want to start and then today I was completely stopped and stuck at a light, blocking traffic. The battery light came on and it would not let me restart it. After a minute I finally got it started and immediately drove it to the Honda dealer in which they weren-??t able to check it. I will take back tomorrow for them to check it out. I-??ve also read several articles about this same thing happening so I wanted to report it for the records.

- Christiansburg, VA, USA

The car is equipped with a stop-start system that is supposed to shut off the engine when you stop (eg at a red light) and restart almost instantly when you lift the foot off the brake. The restart feature fails somewhat regularly, maybe about 5% of the time. It has happened for many years, and with increasing frequency as the car is getting older. Sometimes the restart has trouble, the car misfires a moment, but then the engine restarts, sometimes a bunch of unrelated warnings sound when this happens, the car reporting that the collision avoidance systems are now offline or similar. Sometimes the engine completely stalls and does not come back online at all; when this happens, getting it restarted generally means putting it in park, turning the car completely off, then starting it again, a process that takes 10-15 seconds. When this happens at an isolated stop sign it is annoying; it has also happened on a highway exit ramp with traffic going around our disabled vehicle. Various Honda dealers have inspected and maintained the vehicle, and none have detected anything wrong to explain this behavior. The problem is intermittent and thus hard to reproduce on demand.

- La Crescent, MN, USA

I am actually reporting two incidences, since the first (never reported) now appears to be related. 1st: In March 2022 (approx 35,600 miles on the vehicle), the vehicle completely shut down after attempting to accelerate back out of the auto-idle stop mode. I was stopped at a traffic light on a Highway off-ramp in rush hour traffic. All of the warning lights and exterior lights started flashing and strobing in and out, but I also had no power of any kind for windows, radio, nothing. I was unable to turn on the emergency flashers, so I got out of the vehicle to redirect traffic around me while I waited for it to be towed to the dealership. They told me that by the time my vehicle got to them, that the battery was completely dead, and therefore there was no data or code. They told me that it had to be the battery, but they-??d fully recharged the battery and it was all good. (Covered under warranty) Yesterday afternoon 9/27 I was at a stoplight, once again in auto-idle stop mode. I depressed the accelerator once the light turned green and the car would not move. I looked down and noticed that my car had shifted itself into neutral" It would not allow me to put it back in park and/or restart. By now I am trying to wave the people behind me to go around, when I look up and see there-??s some kind of message scrolling across the driver-??s display; something about a wrong gear" There were cars stuck behind me, so I was in a bit of a panic mode. I took a few breaths and tried again. I fully depressed the brake, was finally able to put the car back into park and restart the car. I am bringing the vehicle in for service tomorrow (I am now outside of warranty) after just having a comprehensive 40,000 mile service completed on Sept 10. Note: vehicle was purchased brand new and has been 100% dealer serviced.

- Cabot, AR, USA

"Check Engine" light comes on, followed by "Emissions System" problem, then "AWD" problem, and also "Transmission" light with a message to pull over and find a safe location. Have brought in for the "Emissions Systems" problem and AWD multiple times, but problem re-appears within a day. Uploading one invoice of many.

- Washington, DC, USA

The contact owns a 2019 Honda Pilot. The contact stated that after being idle at a red traffic light and attempting to accelerate, the vehicle lost motive power and stalled. The contact stated that the Start/Stop function operated as designed while stopped however, when the accelerator pedal was depressed the system failed to re-engage. The contact had to wait for several minutes before the Push to Start button would restart the vehicle. There was no warning light illuminated. The contact called the dealer but was unable to reach a representative. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 19,000.

- Hendersonville, TN, USA

In the past I have reported an issue with the auto stop to Price Honda. They sent me away saying nothing was wrong. Last night my car died while coming to a stop. No warning. No engine check lights. The emergency flashers wouldn't work nor doors or windows and I was stuck in the middle of the road with my children without Hazzard lights. No way to put car into neutral unless you have a special tool which even the Honda dealership couldn't help me with. This was not disclosed when we bought the car and was stuck in high traffic for over 2 hours until a mechanic came and finally got my car to start and move to side by switching the battery along with other stuff. He stated the battery should not have died in Drive and something is wrong. I see this is a known issue when looking at your website. I do not feel safe driving this Honda pilot. It can shut down at any time without warning and leave us stranded. Not being able to move into neutral in its self is safety Hazzard especially with no hazard lights. Price Honda [XXX] was very rude and brushed me off telling me no one is going to call me back over this. However their manager [XXX] called me shortly after and even acknowledged the known issue and said could take years to recall. This is not ok and why wasn't any of this disclosed. We should know that we need a tool (and know how to do it since in the engine) to save us if our car breaks down so we can at least get to side of road! I see This issue is being investigated by you, not sure why it was not disclosed especially when I already reported to Honda. My kids and I could have died yesterday. Single lane road no shoulders no flashers and cars flying past us. Not ok especially for this type of car that I bought brand new! I need assistance with this please before someone does get hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Magnolia, DE, USA

I got my brand new Honda in 2019; the problems started right away, after a few weeks, the radio system would just turn off while driving. The whole console wouldn-??t work. I would turn it on/off but still nothing. If I let the car set over night sometimes it may work the next day. They replaced my radio but it continued. [XXX] from Honda said it was finally in Error state and it was the Amplifier. [XXX] had ordered a new 1 & put it in 9/8/22, I thought my problems were over. On 9/12/22; I dropped my daughter off at school, I was leaving but I had to stop for traffic. I was about to pull out when the dash starting flashing/lighting up & I couldn-??t go anywhere. The car was in Park and I was stuck. I pushed the car into drive, etc., but it wouldn-??t go. I turned the car off/on to try to restart things but nothing. The brakes then locked up and I couldn-??t do anything. I tried everything that I could think, I was blocking traffic not allowing people to leave from the school and cars from coming in. I called Honda Rd. Asst. But they said I had no longer a warranty as I am at 30,000 but I thought it was 36,000 miles. They connected me to AAA which I had to pay out of pocket for towing. I called [XXX] & my Serv. Advr. [XXX] so they knew that I was going to towed in. I couldn-??t get the vehicle to turn off or on after awhile. 2 hrs. later; the tow truck had came, he had to jump start it to get it on his truck, he toke me to Honda. I waited over 4 hrs. but [XXX] said battery was good, he ran errors but couldn-??t find anything wrong except the back up camera had an error but it seemed as though he didn-??t believe that is the problem. I could take it home but he said if his wife was having issues, he wouldn-??t want her to drive it. I left it w/Honda, [XXX] took it hm. to see if it would do what it did for me. I honestly don-??t want to drive it, I am scared; what if something worse happens or pay to be towed again. I didn-??t want a new vehicle to deal with issues. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

- Goodyear, AZ, USA

On multiple occasions the auto start/stop has failed when releasing brake pedal vehicle will completely shut off and takes multiple attempts to turn back on. This is a hazard due to the fact that it has occured on busy streets and state highways. At this time vehicle has not been inspected by dealer we do plan on taking it in asap.

- Sanger, CA, USA

Vehicle is equipped with auto engine shutoff when vehicle stops. It started failing and has caused the car to stall at red light. Purchased vehicle 4 months ago

- Canyon Cntry, CA, USA

The problem, I believe, it with the auto start/stop feature of the car. At least 10 times (starting in mid 2021), while stopped at a traffic stop, the auto stop feature enables causing the engine to stop when the brake pedal is pressed down. Upon taking my foot off the brake pedal, the car stalls and does not start up right away. This always seems to happen at a busy intersection, and I have to put on my hazards until I can get the car to start up again which takes up to 2 minutes. This happens in both hot and cold weather. The danger here is that I can be hit by another car expecting me to move and also causes me to block traffic in dangerously busy areas. The problem cannot be reproduced at the dealership as per the dealership. There are never any symptoms prior to the car auto start/stop feature failing. This is a safety issue that can literally cause serious injury

- Mountainside, NJ, USA

On my drive home this afternoon the auto idle stop feature on my 2019 Pilot touring began to hesitate to restart after releasing my foot from the brake. The result was an orange warning light telling me that there is a problem with the collision mitigation system and a shudder before the engine would resume running. I had to turn off the auto-start feature to avoid stalling in rush hour traffic.

- Decatur, GA, USA

Car fails to start after a short drive and parked and always requires a jump start. Car also fails to restart after a stop/start at a complete stop! Has happened multiple times in busy intersections where you-??re a sitting target for moving traffic. Always requires a jump start. Have checked battery many times and the battery checks out fine. Maybe electrical or charging system issue. Dealer can-??t reproduce the problem as it happens sporadically. Can-??t figure out problem and a hazard to drive with kids in car.

- Wethersfield , CT, USA

There is a problem with the auto engine idle stop system. If I don't turn it off every time I start the car, then the car has a really difficult time re-starting when it automatically turns off at a stop light. This is especially true if the A/C is running. Sometimes, the car has a difficult time restarting or it has to try a few times. A couple of times, it has shifted itself into neutral and a couple of times, it has turned itself entirely off. The problem seems to be getting worse over time. Twice recently my car wouldn't start at all and had to be jumped to start again. I took it to the Honda Dealership and they confirmed they had heard of the issue and that another customer had brought their Pilot into service for the same reason the week before. They told me that the first step was to try a new battery. I've done that but am worried my car will stop on the middle of the freeway somewhere...

- Camas, WA, USA

Auto engine shut off will turn off engine at stoplight but fail to restart engine when brake is released. Extremely unsafe. It has happened multiple times and each time we are afraid there will be an accident because we are sitting ducks and not accelerating when traffic expects us to.

- Rosemount, MN, USA

this is my second complaint as the auto start stop has failed again. This morning on the way to work, the auto start/stop engaged at an intersection. When the light turned green and i tried to go, the car wouldn't turn over. Stranded yet again at another intersection. Have to go through the whole process of putting the car in park, restarting the engine manually, then putting back into drive. The process isnt as quick as you'd think. There is a delay in all of this. Honda refuses to acknowledge the issue and has left me with an extremely unsafe vehicle.

- Fort Lauderdale, FL, USA

The vehicle in question has the idle stop function, which turns off the vehicle when certain conditions are met. Randomly, the vehicle does not restart on its own which forces me to power cycle the vehicle in order for it to start back up. This is a safety issue because the vehicle has been stuck in the middle of an intersection while I am trying to get it restarted. If the vehicle were to be completely disabled, I could be stuck causing a hazard at any given intersection. I have had the vehicle inspected and the battery tested, but everything checks out OK. I don't feel very safe when the vehicle can just shut off randomly and not restart. I have noticed sometimes, when the vehicle does restart, the dash flashes a warning that says, "Collision Mitigation Braking System Problem" for a split second and then it clears.

- Waukesha, WI, USA

The automatic start-stop system doesn-??t turn back on after a complete stop.

- St. John's, FL, USA

Auto Start/Stop capability not working effectively and causes safety concerns with my children in the car. There has been numerous times where the car will NOT start back up leaving me stranded in intersections/traffic. Sometimes I cannot get the car to start back up for a few minutes while I am scrambling to figure out what combination I need to get it to power back up. I hate this feature and makes me extremely nervous while having the little ones in the backseat. We have asked the dealership to disable this feature all together and they refuse, I know there is the button to press but it is not convenient to press that every time I start the car back up. Easy to forget, I hope no one is seriously hurt due to this issue.

- Uniontown, OH, USA

The auto stop/start gas saving feature often results with the car being unable to automatically restart. When this happens, in traffic, I am forced to put the car in park, and hopefully, manually restart the vehicle. This has resulted in the need for roadside assistance, several times (the car requires a jump). I have sent the vehicle to the dealer multiple times, but they say they cannot find the problem or are unable to duplicate it. Once they tested for battery and electrical system for power leaks and such, and though the car is only 3 years old, it is on it's third battery. I have had to regiment myself to disabling the feature, before driving, to ensure the issue doesn't happen in traffic again, as it could result in an accident. The last time this happened was the first week of August 2022, but it has occurred NUMEROUS times, and I'm pretty fed up with the whole issue.

- Dalzell, SC, USA