10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 4,543 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The engine start/stop idle does not start up again after the car stops when at a red light or in traffic.
- San Diego, CA, USA
When the car is stopped (like at an intersection), the auto ignition stop activates. Sometimes when the accelerator is pressed to start the car again, the car seems to blink, the radio resets, and the car shifts itself into Neutral displaying a sign the driver should shift into Park. Then we have to put the car in park and restart the car. This is definitely unnerving as this happens at busy intersections, and we're afraid of getting rear ended by jumpy motorists. this has happened on 6/30, 6/27. 6/23. 6/22. 6/15. Honda replaced the keyless entry unit on 7/18, but it still occurs.
- Dracut, MA, USA
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged, it requires multiple starts, and twice now, just completely does not start.
- Kenosha, WI, USA
Vehicle has auto idle feature that activates when car comes to complete stop. Typically, the engine restarts when you take your foot off the brake, however, there have now been three occasions that the system did not restart the engine and the car stalled. I have contacted several Honda dealers and they are all aware of this issue but do not have a way to fix the issue.
- Avon, OH, USA
When the idle stop system is engaged and the brake is depressed to activate the vehicle engine to shut off (at a red light for example), sometimes when lifting your foot off the gas the vehicle does not restart as it is designed to. This leaves the driver stranded at a green light panicking to find a way to get the car started and other vehicles stuck behind the stalled car stopping the normal flow of traffic and causing a potential accident.
- Sioux Falls, SD, USA
Vehicle was driving and operating as it should. Parked it for about 30 to 45 minutes now it won't start. Has happened before and honda said vehicle was fine after they looked at it. Vehicle has had an issue with auto start stop while at a traffic light
- Gurnee, IL, USA
The stop-start function has not restarted on a couple occasions. I have been at a stop light released my foot from the gas and the failure has occurred. The vehicle was auto shifted into neutral. Instructions were to put in park and restart. I did not feel safe that I my was stuck in an intersection and I didn't know if the vehicle would restart. There were no noticeable errors that I recall. I have had the battery checked on the vehicle and it is good. As of right now, I have not had it checked by a dealer. I try to remember to disable the start-stop function when I drive.
- Dallas, TX, USA
The pilot turns the engine off while idling to save fuel. Twice this week when I have been stopped at stop lights it becomes unresponsive and I am unable to get the car back into gear. Attempts to turn the car on and off and to restart the car don't work. Both times I was only able to get it started after opening the drivers door... it took at least 1 minute each time. But I am very worried about it causing an accident. I have realized that I can turn this feature off, but it defaults to it being on everytime you start it again.
- Battle Creek, MI, USA
The engine start stop function failed to restart the car at an intersection. I tried to start the car few times but it did not start. I placed it into Neutral and tried restarting but it failed. I was not able to put it in Drive, there was a notification that the car needs to be started before going into D. Finally was able to turn off the car. It restarted and was back in drivable condition. It was a panic situation. We hope Honda can address this issue.
- Fort Worth, TX, USA
The contact owned a 2019 Honda Pilot. The contact stated while attempting to park the vehicle at approximately 2 MPH, the vehicle inadvertently accelerated forward violently and jumped a parking barrier. The contact stated she almost hit two nearby passengers; however was able to steer the vehicle to the side, and crashed into a tree where the vehicle came to a stop. There were no warning lights illuminated. The driver's air bag deployed. The vehicle was destroyed. The police arrived on the scene. There was a police report filed. One of the nearby passengers, which the contact almost hit was injured due to her fall and sustained a fractured arm that required medical treatment. There were injuries to the contact arms, chest, and stomach from the seat belt retraction however she declined medical treatment at the scene. The vehicle was towed to the local salvage lot. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
- Auburn, AL, USA
Starting in early 2021 at around 40,000 miles my auto idle stop working causing my pilot to stall while in stop and go on interstate, at stop lights and and stop signs. Basically everytime the suv comes to a stop, it completely shuts down car. I have to shift back to park and start engine again, sometimes it takes a few minutes and a few tries. Very dangerous have to put on flashers while people go around me. It has happened so many times I turn off the auto idle everytime I get in the vehicle. I checked honda forums and everyone who tried to get it fixed from Honda dealer ( several different ways) it just kept happening and Honda cant explain. I asked my dealer today and they did not have an answer either, do not want to waste my $. I have to keep a note taped to ignition button reminding me to turn off idle.
- Bradenton, FL, USA
When vehicle was at a stop, then car turned off via the auto stop feature and did not turn back on its own. This happened twice. The first time it took a few minutes for me to be able to start the car. It kept shifting the transmission to neutral on its own, then I would shift it to park and when I pressed the start button it went back to neutral. This happened about 10 times on a row before I was able to restart the car. The second time I was able to restart it immediately.
- Wauwatosa, WI, USA
In heavy traffic at the airport, when I was slowing down and stopping the Automatic Start/Stop functionality caused the vehicle to stall. The vehicle then went into neutral on it's own. I put the vehicle in park and it would not start (As if the vehicle had a dead battery or alternator issue). I charged the battery and it still would not start. I have read several other forums on this MY and other Honda Pilot's where the vehicle will stall at intersections/stopping points and refuse to start despite several efforts. I see this as a serious safety issue if in heavy traffic on a free way or working to clear an intersection. I believe this issue needs addressed. Honda also states that it can not turn off the Auto Start/Stop feature.
- Brentwood, TN, USA
The engine does not restart on its own after the auto start-stop shuts it off at a stop sign or stoplight. This happens so frequently that I am forced to turn off the functionality every time I start the car for fear that it won-€™t start again at the stop light.
- Fairfax Station, VA, USA
During the highway trip the auto idle functionality did not resume after a full stop. The car engine stopped and transmission switched to neutral. It took multiple attempts to re start the car in the middle of a highway.
- Merion Station, PA, USA
Took my Honda Pilot 2019 for emissions test Vehicle Emmssion inspection MVA VEIP told me they having issues with this 2019 Honda especially the Honda Pilot and added manufacturing issues. My $14 was refunded back. Can someone please look into this issue for us. My friend with Honda Pilot 2019 is having the sane issue.We keep getting extended dates to drive around gases are expensive. Please help
- Elkridge, MD, USA
The contact owns a 2019 Honda Pilot. The contact stated while stopped at a traffic light and slightly releasing the brake pedal, the vehicle stalled. A message was displayed on the instrument panel on how to restart the vehicle after an Auto START/STOP failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the battery needed to be recharged. The battery was recharged however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 42,500.
- Elk Grove, CA, USA
The Auto Stop Start function is killing the car engine at intersections and on ramps. When the brake pedal is released, the car power stops and kills the engine. The car then has to be be in park and restarted - sometimes the car struggles to start. This has been happening for several months now - stating when the car hit about 30,000 miles - the car now has almost 38,000 miles.
- Sugar Land, TX, USA
The contact owns a 2019 Honda Pilot. The contact stated that after coming to a red light and stopping the vehicle, the fuel-saving feature malfunctioned and the vehicle would not immediately restart when releasing the brake pedal. Additionally, while driving at various speeds, the vehicle failed to properly accelerate. Occasionally, the vehicle would not start after being turned off. The vehicle was taken to the local dealer who replaced the battery but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 70,000.
- Little York, IL, USA
- Dalzell, SC, USA