Same problem as previously reported here:

• Audio interruptions • Volume randomly fading (FM tuner) • Random infotainment reboots • Infotainment screen turning off completely • Both infotainment AND dashboard rebooting or turning completely off. • Randomly jumping off the navigation screen. • Phone wireless charger intermittently loosing power. • Speakers crackling even when power is off. • All sorts of error codes like: no audio, check tuner, network communication lost, radio unavailable, "unfortunately SiriusXM has stopped".

All these symptoms appear to be related to vibrations (rough roads, potholes, small bumps, cracks in the road, railway crossings) as the above problems almost always occur under these conditions.

The unit and associated wiring harness had already been replaced but that didn't solve the problem.

About 2-3 weeks later, the exact same problems came back. During a third visit to the dealership (for the same issue) I was told there was nothing further they could possibly do, with the expectation for the permanent solution to come from Honda. Fast forward, as of Sep. 2020 and my 6th visit to the dealership for the same problem, Honda Canada appears to have taken ownership and started systematically troubleshooting and replacing certain wiring harnesses and connectors suspected to be the culprit. The car is currently in the shop and I'm told they were able to replicate the problem and believe they've finally isolated and found THE problem. Will report back in a few weeks to confirm or... wish you, all the other "happy" Honda owners, good luck!

FYI: All 2019 and 2020 Pilot, Odyssey, Ridgeline and Passports are affected.

Electrical crackling noises from Infotainment system started at approximately 15K miles or 7 months after purchase. Noise is loud and distracting to the driver and any passengers and makes trips greater than 1/2 hour horrible to bear. I have taken this Honda Pilot to the Dealer 3 times, and waiting on back ordered part from Factory scheduled 1 month out for my 4th trip for service. Dealer states that Factory is instructing them to replace the whole under-dashboard wire harness. This is my 3rd and probably last Honda purchase. I am note hopeful that the wire harness replacement will correct the problem. Honestly waiting on Class Action Lawsuit notification to arrive. There has to be XX,XXX's of these Pilots out there with the issue.