The problem started with intermittent crackling noises coming from the speakers and then turned into the infotainment system freezing up and restarting. When it happens, the hands free phone will not work, rear entertainment does not work, radio does not work and speedometer goes black. It went into the dealership for 8 days where all the seats and center consoles and carpets were removed to replace a wiring harness that goes from the front to the rear of the vehicle. Picked up the vehicle and it appeared to be fixed. The next day the problems all came back.

Honda Pilot Touring 2019.picked up after hitch install on August 26th 2019. Kids watching blu-ray when it suddenly stopped and didn't work. Couldn't get it to start again. And when we got home infotainment didn't turn off when we locked the car and hasn't been off but radio doesn't work. Nothing on infotainment works. Backup camera no longer working. I am very angry.. it's only been like two weeks since I purchased the car. Never buying Honda again. Never!!

Have schedule to take car to dealership due to recall on software update. Hope it solves the problem permanently. Just that all the complaints here seems have an ominous feeling software update alone won't solve the problem.

The problem with the media screen that controls all the functions has been a problem since day 1. First, it started as a terrible noise coming form the speakers, more like a crackling sound. Then it started affecting the main screen where the screen would keep turning on and off, with a message stating Network communication is lost.

Then the problem just kept getting worse, it caused the main dashboard to shut off while I was driving. I couldn't see how fast i was going or how many miles were on my vehicle. Honda headquarters kept ignoring the issue. Saying its no big deal. The problem got so bad one day that my car wouldn't start and i had to get a tow truk to tow my vehicle to the dealership.

I brought it to the dealership to have it fixed, they had no idea what the problem was. They went ahead and replaced the entire media screen and wiring. My car was in the shop for 3 weeks. I finally got my car back In June. You wont believe it, the issue came back this time think got worse very quickly. Right now both my entertainment screen and dashboard are blank. This is extremely dangerous, by back up camera doesn't work, I have no idea how fast I'm driving, not to mention I can't use my phone or listen to the music.

I called Honda Headquarters again and told them about my issue. Jeff the regional director who was handling my case told me to take it back to the dealership to have it fixed. I asked Jeff if he knew that there was a class action law suit against Honda for the very same issue im having. He got very defensive and told me it was a software program and that Apple car play is the issue. Is that a joke????? I told him that the dealerships have no idea what the issue is and arent able to fix the problem because of an engineering issue that Honda is responsible for. Jeff "the regional director" got so defensive and hung up on me. Unprofessional.

This is a crime for Honda to continue selling these vehicles and very dangerous for drivers to be driving these vehicles. Honda should be prosecuted and held accountable. I am now looking in to the Lemon Laws in the state of NY. My vehicle has been in the shop for over 30 days for the same issue. I encourage all Honda Drivers to exercise their rights and demand a refund. Shame on you HONDA!!!

Ever since I purchased the brand new car I've had issues with the infotainment center. A few times a week i will get an error while listening to Sirius radio that says "Unfortunately, Sirius XM has stopped" . The whole system freezes and none of the controls work. I need to shut the audio off and turn back on for it to work again. This has gone on for 9 months. This is often accompanied with a "Check tuner" error message. Yesterday this issue got even worse and has spread to the radio part itself. The entire radio stopped working mid drive today, with an error message saying "Radio Unavailable". Neither the radio, Sirius XM, or phone works. I turned the car completely off and the issue still remained. After leaving the car off for 8 hours, it turned on and worked fine. Completely hit or miss with this issue. I ignored the Sirius XM issue at first because a simple turning the audio on an off fixed it (even though its ridiculous to have to do that with a 40k car) but this new issue with the whole radio not working is unacceptable. We'll see what the dealer says, but i worry i will be unlucky like others here with their infotainment center issues.

15 Minutes into a family roadtrip to SoCal a popping sound came from the speakers and the audio turned off. Audio was coming from Apple Music through CarPlay. Tried disconnecting and reconnecting phone with no luck. Tried wife's iPhone as well and still no luck. Then tried different audio sources (AM, FM, CD, Blu-Ray) and even tried the built in Garmin Navigation and none were working! Screen on instrument cluster read "Audio Off" no matter what input was selected. Every input would display a message about Radio or Audio Unavailable and wouldn't load.

Finally we pulled off the freeway to turn off the ignition and open driver side door to turn off Infotainment System, hoping that a restart would help. BUT, THE INFOTAINMENT SYSTEM WOULD NOT SHUT OFF!!! After browsing the menu's looking for way's to reset the system, clearing the cache from different apps and just waiting and praying for the system to shut off, we found a solution on the Piloteers.org:

Opening the fuse box under the hood on the passenger side, removing fuse #19 and waiting 10 second before replacing the fuse restarted the infotainment system. The system was back to normal after this with no problems since.

Browsing around Piloteers.org we found this to be a very common problem on the '19 Pilot but after seeing the great lengths others have gone through to fix the problem (Tearing the vehicle apart to install a New Wiring Harnesses, New Infotainment Systems or even trying a Brand New Vehicle) only to have the same problem (and potentially more since their vehicles were taken apart), we have decided to live with it in hopes Honda will issue a software fix.

This problem is unacceptable for a $50,000 vehicle especially since it renders the system completely useless while driving. Honda please fix this issue now!