While driving, a light came on for Emissions Systems Failure. The vehicle seemed to not accelerate properly like it was pulling. I feared for the safety of my children. This is our only vehicle. My husband took it to the Honda Dealership. He got told that there is an issue with the fuel injector and timing belt. After research, we discovered both these issues have been added to a Honda recall list for our year and model vehicle. When my husband asked the Honda Service team about it, they said yes, but our VIN isn't covered. We are having the exact same issues as the recall.

- Grovetown, GA, USA

Auto start feature not starting engine once brake pedal is released after engine is turned off at traffic stops due to this feature. It takes 6 to 7 tries when this happens to get the engine started while all this time putting the occupants of the car in anxiety and putting our lives at risk to push the car to the side. This has happened repeatedly in the last few days. It has happened few times couple of years ago and I wasn't aware it was due to this feature unless it started happening last week.

- Edison, NJ, USA

In the past I have reported an issue with the auto stop to Price Honda. They sent me away saying nothing was wrong. Last night my car died while coming to a stop. No warning. No engine check lights. The emergency flashers wouldn't work nor doors or windows and I was stuck in the middle of the road with my children without Hazzard lights. No way to put car into neutral unless you have a special tool which even the Honda dealership couldn't help me with. This was not disclosed when we bought the car and was stuck in high traffic for over 2 hours until a mechanic came and finally got my car to start and move to side by switching the battery along with other stuff. He stated the battery should not have died in Drive and something is wrong. I see this is a known issue when looking at your website. I do not feel safe driving this Honda pilot. It can shut down at any time without warning and leave us stranded. Not being able to move into neutral in its self is safety Hazzard especially with no hazard lights. Price Honda [XXX] was very rude and brushed me off telling me no one is going to call me back over this. However their manager [XXX] called me shortly after and even acknowledged the known issue and said could take years to recall. This is not ok and why wasn't any of this disclosed. We should know that we need a tool (and know how to do it since in the engine) to save us if our car breaks down so we can at least get to side of road! I see This issue is being investigated by you, not sure why it was not disclosed especially when I already reported to Honda. My kids and I could have died yesterday. Single lane road no shoulders no flashers and cars flying past us. Not ok especially for this type of car that I bought brand new! I need assistance with this please before someone does get hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Magnolia, DE, USA

On multiple occasions the auto start/stop has failed when releasing brake pedal vehicle will completely shut off and takes multiple attempts to turn back on. This is a hazard due to the fact that it has occured on busy streets and state highways. At this time vehicle has not been inspected by dealer we do plan on taking it in asap.

- Sanger, CA, USA

Vehicle is equipped with auto engine shutoff when vehicle stops. It started failing and has caused the car to stall at red light. Purchased vehicle 4 months ago

- Canyon Cntry, CA, USA

The contact owns a 2019 Honda Pilot. The contact stated that while at a red traffic light, the vehicle lost automotive power on several occasions. The vehicle was able to restart. The contact stated that while she was driving uphill and was stopped at a light waiting to make a left, the instrument panel displayed various unknown warning lights illuminated and the vehicle stalled. The contact stated that the vehicle was able to restart after attempting to restart for 5 minutes. The vehicle was taken to a local dealer and the contact was informed that the diagnosis was that her battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that as she was driving uphill and waiting at a red light the gear shifted independently into neutral(N) without warning lights that illuminated and the vehicle then lost motive power. The contact stated that after attempting to restart the vehicle various times for 20 minutes the vehicle was able to restart. The vehicle was taken back to the dealer who informed that the starter needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and the contact had a case opened. The approximate failure mileage was 40,227.

- Knoxville, TN, USA

When stopped at an intersection, the auto engine idle stop activated in my vehicle. When I let off the brake pedal, the engine of the vehicle did not start back up. Alerts on my dash came up instructing me to place the vehicle in park and restart the vehicle. It took two attempts to get the vehicle restarted. The battery light turned on when trying to restart the vehicle. There was traffic behind me and I had to turn on my hazards to alert them of me having troubles.

- Sidney, OH, USA

The auto stop start function is malfunctioning. When I start to go after being stopped at a red light, the engine often does not restart back up. The car shuts down and I need to put it in park and restart the car. This just started happening about a month ago and it is happening more frequently now.

- Garnet Valley, PA, USA

The problem, I believe, it with the auto start/stop feature of the car. At least 10 times (starting in mid 2021), while stopped at a traffic stop, the auto stop feature enables causing the engine to stop when the brake pedal is pressed down. Upon taking my foot off the brake pedal, the car stalls and does not start up right away. This always seems to happen at a busy intersection, and I have to put on my hazards until I can get the car to start up again which takes up to 2 minutes. This happens in both hot and cold weather. The danger here is that I can be hit by another car expecting me to move and also causes me to block traffic in dangerously busy areas. The problem cannot be reproduced at the dealership as per the dealership. There are never any symptoms prior to the car auto start/stop feature failing. This is a safety issue that can literally cause serious injury

- Mountainside, NJ, USA

With the auto engine idle stop enabled, stopped at a traffic light and engine shutoff. When releasing the brake engine did not start and dashboard display said to put car in park and press start button. Followed directions and car did not restart until completing the park/start button sequence three times.

- Little Egg Harbor, NJ, USA

Fuel-saving stop-start system fails to restart. Car goes into neutral and has to be turned off and back on to restart. This happens when stopped at a traffic light. Low battery light ignites, seems engine doesn-??t have enough power to restart when gas is pressed.

- Coconut Creek, FL, USA

The auto start-stop system is not working properly. We have had several incidences when the idle-stop feature is on and we stop in traffic or at a stop sign or light and the engine will not start back up automatically. I have to go back through the whole process of restarting my car and there are times when it wouldn't start back up on the first try. This has almost caused a couple of accidents with the cars behind us almost hitting us as we are not able to move initially causing more traffic and opportunities for accidents. I took it to a Honda dealership and there only suggestion was to get a new battery. They said that my battery when tested was borderline, but there battery testing machine did not say that it needed replaced. It said to charge and retest. I pressed them for the details and said it was at 12.5 volts and 400 on cold crank. So it wasn't exactly were you want it, but didn't show replace either on their testing machine. Also we had the Pilot in on 6/22/22 for a standard oil change and it was marked that the batter performance was good. The first week of July is when I was driving it and had the complete engine stop where I had to restart the car in a traffic jam on a bridge. It took multiple times to restart and almost caused an accident. My wife let me know at that point that she had been having this problem all the way back into May but didn't say anything to me as she just started turning the feature off when in the Pilot cause she didn't like the feature. So this was happening even when Honda was saying we had a good battery. They also said that they are aware of the issue and thought it wasn't safe, but the only solution was for me to get a brand new battery and then be subject to this same issue sometime down the road again. There have been multiple times when this has happened dating back to May 2022. I will list the first time below, but it happened to me again yesterday (8/24/2022).

- Fishers, IN, USA

On my drive home this afternoon the auto idle stop feature on my 2019 Pilot touring began to hesitate to restart after releasing my foot from the brake. The result was an orange warning light telling me that there is a problem with the collision mitigation system and a shudder before the engine would resume running. I had to turn off the auto-start feature to avoid stalling in rush hour traffic.

- Decatur, GA, USA

I was stopped at a stop light in traffic. The light turned green and I tried to hit the gas to go, but my vehicle turned off. I tried to depress the brake and push the start button, lights flashed on my dash but did not start my car. I tried again and nothing happened. Then, all lights on dash turned off when I tried again to start the engine. I waited a few more seconds and tried to start the car and the dash lights came on but still my car would not start. I continued to wait a few seconds and tried to start my car and it finally turned on after 15-20 attempts. I called the dealer and they said it's probably the battery. The car just had a new battery put in so it's not the battery. The car just passed inspection at the dealer's last week. We have received no warning messages in the vehicle about this. However, the same thing happened to me a year ago where the vehicle did not start after being stopped at a light, but it only took 3-4 times to get it started again. Today, I was at a busy intersection when this happened with rush hour traffic with my children in the car. The speed limit was 45 mph on the road. Cars had to slam on breaks to avoid hitting us. Not a safe situation.

- Virginia Beach, VA, USA

When coming to a stop, vehicle shuts off with brakes. Once brake is released the automatic restart will not engage. You are stuck in traffic and unable to start the car for at least a minute. Honda replaced the starter and the battery. With the extended warranty, the starter was covered after deductable but the batt cost almost $300. I have since been using the battery they said was no good to power my camper with no problem.

- Greenville, SC, USA

Car fails to start after a short drive and parked and always requires a jump start. Car also fails to restart after a stop/start at a complete stop! Has happened multiple times in busy intersections where you-??re a sitting target for moving traffic. Always requires a jump start. Have checked battery many times and the battery checks out fine. Maybe electrical or charging system issue. Dealer can-??t reproduce the problem as it happens sporadically. Can-??t figure out problem and a hazard to drive with kids in car.

- Wethersfield , CT, USA

Auto engine shut off will turn off engine at stoplight but fail to restart engine when brake is released. Extremely unsafe. It has happened multiple times and each time we are afraid there will be an accident because we are sitting ducks and not accelerating when traffic expects us to.

- Rosemount, MN, USA

this is my second complaint as the auto start stop has failed again. This morning on the way to work, the auto start/stop engaged at an intersection. When the light turned green and i tried to go, the car wouldn't turn over. Stranded yet again at another intersection. Have to go through the whole process of putting the car in park, restarting the engine manually, then putting back into drive. The process isnt as quick as you'd think. There is a delay in all of this. Honda refuses to acknowledge the issue and has left me with an extremely unsafe vehicle.

- Fort Lauderdale, FL, USA

The vehicle in question has the idle stop function, which turns off the vehicle when certain conditions are met. Randomly, the vehicle does not restart on its own which forces me to power cycle the vehicle in order for it to start back up. This is a safety issue because the vehicle has been stuck in the middle of an intersection while I am trying to get it restarted. If the vehicle were to be completely disabled, I could be stuck causing a hazard at any given intersection. I have had the vehicle inspected and the battery tested, but everything checks out OK. I don't feel very safe when the vehicle can just shut off randomly and not restart. I have noticed sometimes, when the vehicle does restart, the dash flashes a warning that says, "Collision Mitigation Braking System Problem" for a split second and then it clears.

- Waukesha, WI, USA

Experiencing auto start/stop failures with car. it engages so quickly even at a quick stop sign the car is shuts off (i think timing should be extended). The problem is when it comes time to start back up there is often several turns before the engine starts. This itself is a safety concern, as i am often not able to move when i need to. Two other separate incidents where the system failed completely: the car did not turn over after several times and just stopped. This happened on interstate 95 in traffic. I was unable to move for 30 seconds while tried to get the car started again. Honda refuses to do anything about it; their solution is to have me try to video tape it occurring, since there are no faults. i am not doing this every time i come to a stop with my 1 year old in the car. It happened again while my wife was driving; this time on an on ramp to I95 while she was yielding for traffic. auto start stop engaged, then failed to start back up- all while at a temporary stop. She has no idea what to do as the car requires you to put into park and then try and restart the car. Those were the two most severe cases; according to Honda this happens after 5 attempts to start the car. the other time it starts before the 5th time but not immediately. There is electrical failures associated with this; including collision system warnings during restart. Honda will no do anything, will not even attempt to replace starter or battery or even quote me a price to fix. This is completely unsafe to drive and we will be looking to trade the car in. Too bad as this is a wonderful car. Honda has driven it several times (according to them) and are not able to replicate the issue. Their advice to me is to manually disable the start/stop every time i drive the vehicle which is ridiculous. I have escalated to American Honda but so far no resolve. I can recall at least 20 incidents in total with this. Its not every time - but imagine how many times a day i stop and go.

- Fort Lauderdale, FL, USA