failed torque converter/software results in car surging during moderate acceleration. This is unsafe when vehicle will not accelerate properly under load. The problem was repaired by the dealer who indicated this issue to be a widespread problem with this car. There were no warning messages.

- Hendersonville, TN, USA

My 2019 Honda Pilot is repeatedly having problems, when the vehicle is started and running, first thing in the morning. There is hard jerking when the vehicle is shifting on low speed (ex: from first to second to third gear). This happens repeatedly in the morning start, then doesn't occur again on that day. It reoccurs again, the next day. Have taken the vehicle to the Dealer Service, they notice the issue but are unable to find the root cause. There is no Error Code generated. I find the same issue is being faced many other Honda Pilot owners, refer the link [XXX]. There was an earlier TSB [XXX] and [XXX], but that is only applicable up to 2017 models. Need a resolution from Honda, as this is not only a nagging unresolved problem, but also a potential safety hazard. Details on this issue for the vehicle, can be found from Honda of Gainesville, Florida. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Gainesville, FL, USA

My rear camera does not work in my car. I received a recall notice regarding this. It was unable to be completed because my Infotainment system is completely non functional at this point. This is an on going issue that I have had with this car almost immediately after purchase. My speedometer also disappears while driving-?? the screen goes completely black and I have no idea how fast I-??m going. It happens numerous times a week at this point.

- Camden, SC, USA

When I was parking my Honda Pilot 2019, the car suddenly accelerated on its own without pushing the gas pedal and hit the wall of a building. This accident caused head, neck and back injury for myself. FYI, there was not any warning lamps or messages or other symptoms. I have also reported this incident to American Honda Motor but no one has inspected my car yet.

- San Jose, CA, USA

Often times when accelerating the car has issues and will sometimes feel like it is dropping down a shift while I am in the middle of accelerating. Also, if Idle stop is left on, the car will sometimes shut off completely before turning back on. Yesterday, the car shut off completely then turned back on but I could not get it out of neutral. when I tried to shut the car off nothing would happen and when I tried to put it in park to then try and shut the car off still nothing happened. Finally, after a few minutes it turned off and I was able to start it back up and put it in drive. This is while I was coming off of the interstate and going into a round about. I only stopped for a second to merge onto the roundabout so this was a potentially dangerous situation.

- Loranger, LA, USA

Honda Pilot 2019 -driving on a highway with my whole family with 3 kids at the back, at a speed ~40mph. The lane in which I was driving (right) slowed down, so moved to the left lane. That lane was also slowing as I can see the cars in the front slowing down and stopping. My attempts to stop the car proved futile. The car did not stop. 1) repeated pumping of the breaks did not yield to stop the car. Honda Pilot collided with the car in the front. 2) the cars system to slow the car while approaching a vehicle in the front did not function. 3) airbags did not deploy at all - none of the airbags deployed. - collision center was literally baffling, over this - have no clue how the airbags did not deploy with this kind of a collision. I seriously suspect that there is some thing seriously flawed. Since I'm not an automobile engineer, I'm not sure of technicality involved in this. Something went wrong terribly, that the car did not stop on braking, car did not slow down, & the airbags did not deploy. When informed about this to Honda, Honda was referring to geico, that they will do the investigation. Geico says that its not their problem and Honda should do the investigation. As a common man I would like to have this problem investigated and necessary action to be taken. I see they subrogate each other, which is not correct. I'm not sure how many cars are running in this condition on the road. Please do take necessary steps to check on this. I can give all the required documents, pictures and police reports in this regard. I need assistance in investigation of this accident and find out why the car did not respond. I see that there are other recalls with reference to Honda Pilot 2019, though my car is not on the recall, I have my doubts that there is malfunctioning component in the car, that has caused this flaw. Hoping to hear from you soon. Thank you.

- Germantown, MD, USA

The vehicle has frequently had an issue with the infotainment system glitching which leads to the lkas (lane keep assist), aac (adaptive cruise control), and lane departure system to fail while the vehicle is in motion. When turning the car off after these issues occur, the infotainment system will stay on, draining the battery. The vehicle has been taken to a Honda dealership. The dealership stated that an update would fix this issue. Once we informed them and they confirmed that the system was already updated, they told is there was nothing we could do. The only way we can stop the infotainment system from staying on is by removing the fuse for the infotainment system. We have contacted Honda and they have refused to do anything about this.

- Austin, TX, USA

Purchased the new 2019 Honda Pilot elite at around 3,000 miles. While driving around 25-30 miles per hour speed on paved roads, sometimes not all the time. The car downshifting and stalling for a few seconds before being able to accelerate again. This happen while driving on a nice sunny day with no loose gravel or rain, in a 4 way intersection making a left turn on green which made the car stalled and wasn't able to accelerate for a good 1 to 2 second. Good thing there wasn't any other vehicle that is near by. This can cause an accident and body injury! this happen during turns and straight driving. I've discuss this every time I go and get the car maintenance at the Honda dealership but they cannot duplicate the problem I've had encounter. The car as of now has 15,651 miles and downshifting and stalling comes and goes whenever it wants to its not contestant. For a new car over $50K plus not including taxes, its extremely dangerous to me and anyone who is driving or pedestrian walking near by!

- St. Paul, MN, USA

Within one week of purchase, I returned to dealer - gps unit sends me directions and distances far longer than any other gps - dealer spent an entire ray uoloading/downloading/updating - still sends me much longer distance and time directions. I am on road for my work. This has me not be able to use the gps that is the reason I "bought" a higher trim level - useless! longer distance adds to my fuel bill, adds detrimental impact to carbon footprint and environment, impacts my schedule for work and travel - immensely. **cruise control** - dangerous and puts me at risk for even speeding tickets. Car cruises up to ten miles "faster" than the settings I have it on sporadically. Also - at times, as the car cuises on its' own, higher than the set speed to control car at... the speed set - also "elevates" with the car speed elevating out of control! this car is risking my life and well being. Contraty to nhtsb article on how cars are safer.... no - they are putting lives at risk and drivers at mercy of higher expense and loss of time in schedules for dealers to investigate and still have car with issues. - Honda-link has been useless whe-N I have been stranded with warnings blaring on screen of my new as of 8-5-19 car! this is my 3rd Honda Pilot - most unsafe car I have ever owned and far from the peace of mind, my other Honda's have given me. I have videos I can share when someone reaches back out to me. I need help - dealers and myself are caught in Honda issues that Honda won't acknowedge or make right for me as a consumer. This is a brand new car I have already lost time, money, business while being caught in the middle of this commundrum unfairly. There is a class action suit out against Honda - why are any of us consumers having to endure so much stress and loss and life risk, because Honda is becoming like too much of corporate America?

- Bristol, VT, USA

The driver display and the infotainment system of the Honda Pilot continuously goes blank and not sure what other effects it has on the vehicle as the drive is unable to see the speed they are driving or if anything else is working in the vehicle. This is a safety hazard especially when using speed control or other devices. This happens in motion, on highways, city streets, and stationary. First the infotainment system does blank and the driver settings,

- Leesburg, VA, USA

My 2019 Honda randomly brakes while I'm driving almost causing someone to rear end me, and other times almost causing me to be in accidents. In addition, at 19K miles my transmission went out (started catching, making a grinding noise) while I was driving on the interstate and caused the vehicle to decelerate. I pulled off the road turned the vehicle off, once restarted it decelerated and the transmission light, emissions light and blind spot light came on the dash board.

- Brandywine, MD, USA

Randomly the center counsel display will go blank as well as the driver's side display which contains the speedometer. Also failing at the same time is the dvd player. We also experience a 'popping' noise through the speakers, even with audio system turned off. This usually is what happens first, then error messages (for example: 'radio unavailable', 'no audio connection for fm', 'network communication lost', 'check tuner'), then screen goes blank. When this happens while the driver is driving, they are unable to activate or deactivate specific safety controls including lane keep assist, cruise control, automatic braking etc. The automatic braking warning is also lost when the display goes out, as well as the speedometer. When this happens, both display screens turn off and go black, which are huge safety concerns. From the center display, we lose the back up camera, radio, navigation, dvd player and ability to make hands free phone calls among other things. This can occur daily, every time the car is driven, or sporatic and not happen for a few days at a time. Car was purchased brand new in April 2019. Problem began in the beginning of August 2019, exact date unknown. Problems occur while the car is in motion or stationary, city streets, highway and at any speed and any time.

- Algonquin, IL, USA

The digital speedometer and infotainment system shut off and restart at random. In addition, the speakers crackle, the radio stops working, the backup camera does not always engage when going in reverse. The digital speedometer screen has turned off twice and the only (temporary) solution was for the dealer to reset the system.

- Brecksville, OH, USA

"network connection lost" when using infotainment system. Dash/speed cluster goes black and reboots in mid drive. "fm unavailable" displayed when listening to radio. Collision warning "brake" message displays randomly. Sandy/popping noises randomly in speakers. All of these I can not reproduce on the spot, it is random that I can tell at this point.

- Honesdale, PA, USA

Speedometer and control head completly blank-- dead

- Roanoke, VA, USA

The issue is related to the Honda infotainment system. After only 2000 miles the system began having issues. While the driver is driving, the center display and the display on the control panel will frequently go blank. When this happens the driver is unable to activate or deactivate specific safety controls including lane keep assist, adaptive cruise control and automatic braking. The automatic braking warning is also lost when the display goes out. The driver also loses the speedometer. From the center display, the driver is unable to use the backup camera, the radio, navigation and the ability to make hands free phone calls.

- Lincoln University, PA, USA

I purchased the vehicle on August 10, 2019. Within 2 weeks the radio began making a popping and cracking sound that sounded like rocks hitting the windshield. This sound happens daily when I drive the vehicle. About one week after this happened, the dvd player would stop working and the sound from the radio would begin to completely go out. It would come back on eventually, sometimes as much as 30 - 45 minutes later. After about two weeks, these problems continued and the screen for navigation, along with the speedometer screen would completely go black while the vehicle was in motion. It restarts after about 10 - 20 seconds. In two instances the rear backup camera has shut off while I was backing up as well. I have reported the issue to two dealerships including the one where I made the purchase. I am scheduled to take it in to have repairs done tomorrow.

- Petersburg, VA, USA

There are several issues and they have happened many times - all related to electrical system, speedometer and infotainment defects. The infotainment and dash display including the speedometer shut off while driving. This includes the speedometer, all safety features, cruise control shutting off while driving. Also the audio will completely shut off while driving and I will have no audio for hours at a time. Also there are pops and crackles out of the speakers every time I drive the vehicle. I have detailed documentation for these issues including videos of the issues happening while driving. Dealership has attempted to repair several times and the issues get worse, not better.

- Gilbert, AZ, USA

Our "network" components were not working. At high speeds, the adaptive cruise control would not brake properly and could have caused an accident. The "brake" sensor is not working properly. Upon taking to dealer for service, service technician said that this "network" issue has occurred on other cars. Strongly recommend an immediate inquiry to this issue as it affects the safety features touted by the car manufacturer, Honda. The solution is to reconnect the network components, this has still not resolved our issue.

- Betheda, MD, USA

When driving on some rural roads where line is clearly present in road my car automatically applies brakes as crash avoidance when oncoming car is coming that is clearly in its own lane. This has happened multiple times and Honda was notified and does not seem concerned about this safety issue but is aware that it happens.

- South Riding, VA, USA