10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 1,389 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Drivers side Sun Visor has lost its ability to stay in the closed position. It constantly falls down approx 5 inches in front of my head when not being used. At this position it pushes against my forehead which to me is a safety issue if something were to happen I would definately have impact in my head since I am a short person 5 ft 1 inch and perfer to sit higher up for visability. It will not go back into its original closed position. I have hit my head a dozen times already and I have only had this vehicle less than a year. 2019 is a newer vehicle and I would consider this a true safety defect in this model. Yes, the dealership has seen this issue and I am awaiting their decision since its passed its 36K mileage for warranty.
- St Petersburg, FL, USA
There have been several instances where the engine just shut off when I had the Stop/Start Engine functionality in the "ON" mode. Once it was in traffic on the highway and other times it was in residential streets. The car would flash an error message on the screen and it usually takes time to get it restarted. Honda never really paid much attention despite several complaints. The system had been hesitant on occasion which seemed abnormal but again Honda never paid attention when I told them. It has got to the point that I just turn off the option as I get in the car to avoid the engine shutting off on me in the middle of the highway. It has happened too often.
- Houston, TX, USA
Twice since purchasing the vehicle last year the automatic start/stop feature on the Honda has failed to restart the engine once we took our foot off the brake pedal. The first time was more than six months ago. We were at a light and the vehicle did not start after taking my foot off the brake when the light turned green. I tried putting it in park and then restarting the vehicle with the touch button but it didn't work. I tried with the remote start feature on the key and it would not start that way. At this point traffic was honking and going around us. I started pushing the park and neutral button to make sure it was in park, but nothing worked. I finally got the vehicle to restart by holding the start button on the dash for about 10-15 seconds. When I took it into the dealer a month or so later to have a recall taken care of I brought it up to the advisor and he asked if it has happened since then. I said no and he said it was probably something I did... The second time, was 5/11/2022 around 11 am. I was on the way to the Honda dealership to buy an oil filter and crush ring to change the oil. I had been driving for about a half an hour, stopped at a red light in front of the dealership and it happened again. Once again, traffic on the offramp started piling up, people were honking and going around on the shoulder. I tried the same procedure as before but it didn't work at first. I tried it a couple of times and the vehicle finally started. The vehicle has not been scanned with a scanner since the last time so there is probably a stored code if you need to verify this.
- Fort Worth, TX, USA
I was driving with my granddaughter. When we were stopped at a light and my car shut down. I didn-??t know what to do. I finally figured out how to get the vehicle to start again. The idel- stop is not working it continues to happen. So my husband and I have to remember everyone we start the car to turn it off and we tend to forget. Then here we are stuck in the middle of traffic. idle-stop feature Is not working correctly.
- Hollywood, FL, USA
Vehicles review camera no longer working after software update. Camera was working fine for a few weeks then stopped randomly
- Vail, AZ, USA
The engine turned off and the car went in to neutral gear while sitting at a stoplight. This happened 2x in 1 day. The first time, the car was in the "auto engine idle" mode and the second time I had disabled the feature so it was at a regular idle. The dash said the car was in accessory mode and to push the brake and start the car. I had to shift to park to be able to restart the car. I had cars behind me honking the horn and was afraid I was going to be rear ended at the stoplight by the driver behind me. This is definitely a safety hazard!
- Harrisonburg, VA, USA
The battery to my pilot failed with either no warning or previous misdiagnosis by two different Honda dealerships. The part is no longer available as I returned it for a core charge. I'm not sure if there are codes in my vehicle that could be retrieved. On Saturday February 12, I was driving my wife and two children in the vehicle ages 3 and 5. The vehicle was stopped at one stoplight, the engine shut-off as part of the auto start/stop and when it did the auto restart the infotainment glitched. It had been doing that off and on for a while and the dealers assured me my battery was fine on multiple service visits. We had to stop at another stoplight and the vehicle shut-off and would not re-start. I called a tow service hoping that they could jump start the vehicle. It would not start and they had to tow the car. I've had my vehicle for 2.5 years and 38,500 miles. I am very disappointed that a vehicle this new would leave me stranded in the middle of the road. I have been taking it to 2 different dealers for service. First Jay Wolfe Honda where I purchased the vehicle and more recently Olathe Honda. I have had both of them check the battery in 2021. Both indicated that the battery was fine. I went back to Olathe Honda today as I had discussed the factory battery with them. I have a service report from September of 2021 that indicates they checked the battery and to see the attached test results. I asked them to see the test results and they indicated that they don't typically attach them because they are printed on thermo paper. The service report indicated the battery was fine. If it wasn't fine, it would have been covered under warranty at this point. There is not a record of what the battery tests truly indicated in September.
- Olathe, KS, USA
After the automatic engine start/stop feature turns on "stops at a traffic light", the car does not restart and the car requires repeated pushes on the start/stop engine button to restart. The battery has been checked and it is in good condition. The dealer is unable to replicate the issue as it happens intermittently. It has occurred a number of times,
- Los Altos, CA, USA
Our 2019 Honda Pilot is equipped with idle stop, where the vehicle shuts off when at a red light. The engine is supposed to restart once you release the brake peddle. However, there have been numerous times when it has been slow to start, or fail to restart. This causes a safety concern since you are stuck in an intersection with a green light and could get rear-ended. We are just outside the warranty and a dealer has not reproduced the problem. There are no other indication that the starter is bad and we've had the battery checked to make sure it is good.
- Bellbrook, OH, USA
My husband and daughter were driving on the freeway normal speed limit, and the liftgate glass blew out. The car is not even 7000 miles, nothing hit it. After doing a little bit of research I came across posts where some people have had issues with other Honda models and the company does not cover glass under warranty. Lucky my daughter was not sitting at the back otherwise she would have been hurt with the flying glass. I feel this needs to be looked into further.
- Sugar Land, TX, USA
This is the second time in less than a week that I've gotten the same error message on my touchscreen
- Somewhere, FL, USA
The auto ignition shutoff turns the vehicle off when stopped, such as at a stop sign or stop light. The vehicle is supposed to turn back on automatically when the brake is released, but instead the vehicle dies requiring you to scramble to put the vehicle in park and hit the ignition button. The auto ignition shutoff must be turned off manually every time you use the vehicle.
- College Station, TX, USA
Transmission jerking
- Etiwanda, CA, USA
Went to holler Honda dealer to address the outstanding 2 recalls (fuel pump and tires) and was told by service department that my vehicle has no recalls according to Honda system. Honda system needs to be updated with NHTSA system.
- Winter Park, FL, USA
Transmission has a hard shifting loose power when accelerating slipping gear I tell the dealer they said I need to wait or get worse before it needs to fixed
- Santa Clara, CA, USA
The infotainment system malfunctions and back-up camera doesn't work. The entire system concerning the safety features doesn't work when the infotainment system malfunctions. We have taken our car to have the issue repaired multiple times, but nothing the dealership has done has provided a permanent fix. This happens sporadically whether the car is stationary or in movement. This has been ongoing since we purchased the car in January 2019.
- Hamlet, NC, USA
I bought a used 2019 Honda Pilot touring AWD from gillman Honda in fort bend, tx in the summer of 2020 and as of the last 2 months have experienced issues with the infotainment system where the screen goes completely black while driving. I get an error message saying that network has been lost and eventually the system reboots over time by itself. There is a class action lawsuit going on with this as a known issue for many owners and none of that was shared prior to buying the vehicle.
- Houston, TX, USA
While driving during the daytime on a road without any other vehicle in front of me or behind me, my car's automatic emergency braking system engaged on its own without any reason. When I brought the car to the dealership, the service advisor told me he had been getting other complaints about the same problem for this vehicle.
- Lake Worth, FL, USA
I have three issues. All issues put myself and my family's safety at risk. We brought the issues to the attention of the dealership shortly after purchasing. They just shrugged their shoulders. The crash avoidance system will often engage while driving with nothing in front of the vehicle. One example is it engaged so hard to a stop out of the blue I was nearly rear ended. (city street) note: The second/third issue I will describe also happened after the previous example I just gave....the second issue involves inconsistent throttle response time for the vehicle. It is dangerous because if I am pulling out or switching lanes while driving I time the action by being able to merge into traffic and by that time I'm committed to such action and when the throttle doesn't respond I end up pulling out late and cutting another car off when normally I would have plenty of time. The third issue is the long pause after I go from reverse to drive. It often takes several seconds...I was backing out of a driveway onto a city street and after shifting to drive from reverse I was a sitting duck for at least 3 seconds. I am being quite conservative with the length of the pause...it was the longest pause experienced in recent memory. This has always been an issue...
- Maple Valley, WA, USA
- Elkridge, MD, USA