It’s been now a couple of years dealing with this noise and transmission jerking, which according to the dealership is normal on these cars. I have opened a lemon law case and hope to get reimbursed, but it’s getting worse and now with no factory warranty it is absolutely terrible. At 16,000 miles they changed the transmission oil because it was black, and their explanation was because it the oil was factory bad. They’ve given us the most stupid responses to our issues. I regret buying this car.

Driving this Honda Pilot is miserable and we regret the purchase every time we get into the car. The car is sluggish when accelerating, it jerks when shifting gears and it makes awful knocking noises. We live in a large master planned community where the speed limit is 25 mph and driving this vehicle at any speed below 40 mph is absolutely awful. We have taken the car into Brandon Honda more than once and the service technicians have driven with us so that they can verify that what we are experiencing is valid and they have validated the issues. The problem is they claim that these issues are “Characteristic for the type of transmission in the vehicle”.

What we experience on a daily basis driving this Honda Pilot is NOT characteristic of ANY fully automatic vehicle. This vehicle drives as though it is a 5 speed being driven by someone that doesn’t know how to drive a 5 speed. If in fact these abnormal, unpleasant “characteristics” are just how this vehicle was built to operate, then we should have been made aware of these flaws before we purchased the vehicle, since they are not what we expected when purchasing this vehicle. We have contacted the dealer as well as Honda but we have no idea what our options are.

Right around when the odometer hit 36k, the transmission started slipping. We took it in to the dealer, and it took them almost a week to find the problem. After consulting with "experts" in California, they determined the issue to be a faulty torque converter. Honda reliability is going down the drain. Although this was covered under the powertrain warranty, this is a major inconvenience. The part was on national backorder, and we had to wait almost 3 months, and couldn't drive the car until the issue was fixed (driving it with a bad torque converter could have damaged the transmission). No loaner was provided by Honda which made it even more of an inconvenience. This will be my last Honda for sure!

Consumer Reports stated that this was a problem with the 2019 V6 Touring vehicles that they tested. However, I didn't notice it when I test drove the vehicle and thought that it was resolved. IT WAS NOT! The jerking that you get when the vehicle switches gears is annoying and difficult to get used to. If you are the type that gets car sick or boat sick, this is going to be a problem for you. At slower speeds it is more noticeable. So, if you are traveling, say under 30MPH, you will definitely feel like you are rocking in a boat. As of Sept 2019, there is no remedy for this problem. You just have to take you motion sickness pills with you on any trip.

Just like the other two complaints the transmission (9 speed) jerks at times. It was working smoothly for the first 4000 miles but after that it started to do this. It usually happens around 28 mi/hr of speed (today it also happened around 35mi/hr as well) and the jerking is much worse if you are going on a downhill or uphill road or if it is in the eco mode. I noticed that it happens after I drive the car for about 20 minutes. I don't think this is just unique to my car as the complaints on this site are like cockroaches, for everyone you see there are probably 100 more that people don't report. I have not taken it to the dealer yet because I am not sure if they would acknowledge the problem or even have a fix for it yet. I have been a loyal Honda customer for the past 25 years because of their reliability. This is my 4th Honda and would probably be the last if they don't find a fix for this issue.

Bought 2019 Honda Pilot AWD EX-L from dealer July 30, 2019. Noticed inconsistent shifting behavior...shift doesn’t always happen at the same time (at the right time?) and isn’t smooth. Seems worse when A/C running, but because the behavior is sporadic, not sure if this is the case? At 40mph or less, when I take my foot off the gas to slow down, but don’t immediately brake, the car will sometimes jerk (not a violent jerk, but a significant "gentle" jerk that is noticeable compared to a normal shifting motion.) I've consistently noticed the above issues since bringing the car home. This "jerking", some instances more significant than others, usually happens in the 20-30 mph range. Sometimes it will occur in the 20 and 40 mph range as well. It’s inconsistent, but it is an obvious, ongoing observation.

I purchased my 2019 Honda Pilot Touring 2WD on Aug. 30. Since then, I've had several issues: 1.) Had to have the infotainment system replaced because it froze up on me 2.) I've had it leak oil twice after two oil changes from TWO different Honda dealerships 3.) Most lately, I've noticed some jerking - some more significant than others - during acceleration in the 30 mph range. (Sometimes, it will occur in the 20 and 40 mph range, but mostly in the 30 mph range.)

I've taken it to two dealerships. 1.) Honda of Denton couldn't replicate the problem, supposedly ran a diagnostic test and then didn't take me seriously. 2.) Lute Riley Honda (where I purchased the vehicle) has seen my vehicle twice now, and while it appears they believe that there's a problem, they haven't been able to replicate it very much and admitted that there's not a fix to it ... yet. (They've stated that Honda is working on it.)

The jerking isn't consistent. That's the problem. It happens daily, but not every time.

The car runs, but in addition to the jerking, it has slowed down and in one instance, I thought it was going to stall on me during the slightest of acceleration.

I feel like I'm forced to live with this problem until something major happens and it's really unfair.

We had a string of Hyundai vehicles before switching to Honda. The reason for the switch is because the Pilot is bigger than the current Santa Fe XL and I believed Honda to be a good, reliable car. After all of the problems I've had, I am very sorry I switched to Honda and will never buy another Honda ever again.