I am writing to formally present a critical and unresolved mechanical issue pertaining to my Honda vehicle, which has persisted since its acquisition in June 2024 despite multiple attempts to secure a definitive repair.
Shortly after purchasing my new Honda vehicle in June 2024, I identified a distinct clicking or thumping sound originating from the steering mechanism during wheel rotation. This anomaly was immediately reported to Lakeland Regal Honda's service department. During my initial visit, a service technician confirmed the issue, attributing it to a specific component. I was informed of a parts unavailability and assured that I would be notified upon the arrival of the necessary replacement. This notification was never received, and the issue continued.
A subsequent visit to the same dealership later in 2024 resulted in the service department acknowledging the persistent problem, noting it as a recurring concern among several customers. I was advised that the component, believed to be part of the axle assembly, was on backorder, awaiting a factory shipment from Honda. Despite assurances of a follow-up, no further communication was provided.
The issue remains unaddressed as of April 8, 2026, nearly two years following its initial report. A recent inquiry to Lakeland Regal Honda resulted in the dealership stating they were no longer authorized to source the required parts for this specific defect and directed me to Honda corporate services. This redirection was particularly concerning, given that I had previously engaged Honda corporate regarding this matter, only to receive a similar response about parts being on backorder with a promise of contact, which never materialized. On April 8, 2026, I re-contacted Honda corporate, where a representative initiated a case and assured me of escalation to a specialist. To date, however, I have not received a substantive resolution or a clear timeline for the repair.
This persistent defect significantly compromises my confidence in the vehicle's operational reliability and raises questions regarding the expected durability and post-purchase support for a new Honda product. It is particularly troubling in light of public information, specifically a class-action lawsuit alleging a serious safety risk associated with defective front drive axles in 2024-2026 Honda Prologue vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) and complaint with the Federal Trade Commission (FTC) concerning this matter. Documentation, including service receipts confirming the reporting of this problem to the dealership while the component was under warranty, is available upon request.
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I am writing to formally present a critical and unresolved mechanical issue pertaining to my Honda vehicle, which has persisted since its acquisition in June 2024 despite multiple attempts to secure a definitive repair.
Shortly after purchasing my new Honda vehicle in June 2024, I identified a distinct clicking or thumping sound originating from the steering mechanism during wheel rotation. This anomaly was immediately reported to Lakeland Regal Honda's service department. During my initial visit, a service technician confirmed the issue, attributing it to a specific component. I was informed of a parts unavailability and assured that I would be notified upon the arrival of the necessary replacement. This notification was never received, and the issue continued.
A subsequent visit to the same dealership later in 2024 resulted in the service department acknowledging the persistent problem, noting it as a recurring concern among several customers. I was advised that the component, believed to be part of the axle assembly, was on backorder, awaiting a factory shipment from Honda. Despite assurances of a follow-up, no further communication was provided.
The issue remains unaddressed as of April 8, 2026, nearly two years following its initial report. A recent inquiry to Lakeland Regal Honda resulted in the dealership stating they were no longer authorized to source the required parts for this specific defect and directed me to Honda corporate services. This redirection was particularly concerning, given that I had previously engaged Honda corporate regarding this matter, only to receive a similar response about parts being on backorder with a promise of contact, which never materialized. On April 8, 2026, I re-contacted Honda corporate, where a representative initiated a case and assured me of escalation to a specialist. To date, however, I have not received a substantive resolution or a clear timeline for the repair.
This persistent defect significantly compromises my confidence in the vehicle's operational reliability and raises questions regarding the expected durability and post-purchase support for a new Honda product. It is particularly troubling in light of public information, specifically a class-action lawsuit alleging a serious safety risk associated with defective front drive axles in 2024-2026 Honda Prologue vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) and complaint with the Federal Trade Commission (FTC) concerning this matter. Documentation, including service receipts confirming the reporting of this problem to the dealership while the component was under warranty, is available upon request.
- Paulna T., Lakeland, US