10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 10,309 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
- Door actuators - specifically back door actuators. Both back door actuators are failing, one almost never works (sometimes locks, never unlocks) and the other one is more sporadic. The front passenger door also went a week a few months ago that it was not consistently working. - Safety - 1- the actuators inconsistently work and either leave the car unsecured while moving/parked. 2- because the doors at times only manually lock my 3 year old can open the door. I have changed the side of the car I have her car seat on so I can reach behind me if it does not lock. 3- A younger kid cannot unlock the doors because they are much harder to push after they malfunctioned. Sometimes they become completely jammed and I have to push on it really hard while operating the handle... it is challenging for an adult, let alone a child. I really can't live with not fixing them as my kids would be trapped in an emergency situation. - Yes, dealer confirmed it was the actuator, but could only get back passenger door to fail during the visit. - No, just the dealer who gave me a quote to fix it. Quote was for almost $800 for both back doors, plus $80 to "diagnose" what I already told them which was the actuators did not work. I have it scheduled to be replaced for half that price at a different shop next week. This seemed like a crazy price to not have my kids trapped in the car. This sounds like a common issue in forums and since both of mine have failed (plus maybe the front passenger door too) it doesn't seem like bad luck of 1 part. - No I am not exactly sure when it started. I think the back passenger door has been awhile, my auto-start stopped working but the door awhile ago and I think this was the reason. I didn't realize it until last summer when I went to open the door when someone opened my door when I knew the truck was locked.
- Blue Bell, PA, USA
I was in line waiting for a pick up order when all of a sudden my ridgeline just stopped - engine kicked off - no warning lights came on ahead of this incident - there were no noises from the truck beforehand - no early indication that something like this was going to happen - thank G.. I was in line at MacDonald's and not on the highway. Engine just seized. I have taken my ridgeline to Honda - and they have said that they can't figure out why this happened - surprised for a ridgeline with 100,000 miles - it's been serviced at appropriate times. There were some recalls on it, but not one that would cause this issue - however, we did see if the NHTSA site that many 2017 ridgelines are being recalls due to manufacturing errors - we feel that honda should assume some responsibility.
- Atlantis, FL, USA
Honda has been unable to correct the following recalls on my vehicle. For Recall #1, my vehicle does not have (nor has it ever had) a tonneau cover. My first attempt to clear this recall through Honda was on 17 May 23. They have not cleared it. For Recall #2, I took the vehicle to a Honda dealership on 24 Apr 23 (see attached documentation). The recall is not yet cleared, yet the system works fine. Recall #1 NHTSA RECALL NUMBER: 20E-068 MFR CAMPAIGN ID: F8M CAMPAIGN DESCRIPTION: 2017-20 Ridgeline Tonneau Cvr Accsry Recall RECALL DATE: 09/17/2020 Recall #2: NHTSA RECALL NUMBER: 22V-867 MFR CAMPAIGN ID: KCK CAMPAIGN DESCRIPTION: 2017-19 Ridgeline Tailgate Harness Safety Recall RECALL DATE: 11/23/2022
- Fairfax Station, VA, USA
Lost brakes as I was trying to decelerate to make a left turn on FM 1472, still managed to come to a stop before hitting the traffic ahead of me that was also waiting to make a left turn. Smoke started to come out from the wheel wells. Put vehicle on parking, shut off engine, opened hood and found fire coming out from the back of the engine bay. Extinguished fire with a Fire extinguisher, and a few minutes later, a Fire Dept Truck arrived to hose it just to make sure it was properly extinguished. Waiting for Cause and Origin investigator from the insurance to inspect the vehicle.
- Laredo, TX, USA
Back up camera harness is cracked exposing wires and breaking others camera not working.blind spot behind vehicle
- Chicago , IL, USA
Ridgeline backup camera wire harness gets pinched/cut from tailgate. Many others reported but no recall. Paid $472.19 to repair. 2017-2019 have reported same issue
- Ocean City, NJ, USA
The back up camera failed to work. We either had a blank screen or a screen with a grid but no picture of what was behind the truck when going in reverse.The truck was taken in for service and found to have broken wiring in the camera harness. This was found to be at the area the tailgate opens and closes. The tailgate harness was replaced by the service center and the camera now functions properly. We have the old harness that was damaged in our possession. This was a safety issue to not be able to see what was behind you when backing up. There has been complaints filed about this problem on 2017 Honda Ridgeline in the past by others owners but no recall has been issued.
- Germantown, WI, USA
Backup camera wire hardness broken due to open and close the trunk tail gate
- Rowlett, TX, USA
REAR VIEW CAMERA FAILURE I opened and closed the rear tailgate a couple days ago, and the Rear View Camera stopped displaying when the vehicle is in reverse. Just a black screen for a while, then, the guidance lines show up, still with no picture. I have not taken this to the dealer yet, but on RIDGELINEOWNERSCLUB.COM, this appears to be a common problem, caused by a broken wire harness near the tail gate hinge.
- Fargo, ND, USA
Rear back up camera is failing, camera view is going in and out. Upon inspection of the rear tailgate it is clear the wiring going from the main body of the truck to the tailgate is exposed from the plastic casing and some of the wires are breaking themselves causing the malfunction. This truck only has ~43k miles on it and the tailgate gets used semi-frequently, by no means is it used excessively. It is ridiculous that such an important piece of safety equipment would not be better made to withstand the normal wear and tear of use and fail at such low mileage. This failure has caused a massive blind spot when reversing and could put pedestrians or other vehicles in harms way. No I have not taken this into the manufacturer nor has it been confirmed by the dealer. No warning lights have gone off, the only way to know there is something wrong is when in reverse the backup screen is black with no video.
- Germantown, TN, USA
- Backup Camera Failed - Specifically the wiring harness that goes to the tailgate. It can be inspected by others until it is replaced. - Yes, it is a large vehicle manufactured when it was required to have a backup camera, I back out of my driveway onto a small private street that always has lots of little kids playing. - The dealer confirmed the issue, they have ordered the part and it is $350 to fix a $30 wiring harness because the whole bed and tailgate has to be taken apart. - It has not been inspected by manufacturer (though I read online that Honda has a note in the system to send them the replaced harnesses) or insurance. - There were no warning lights; however, at first the backup camera would only work in one position that did not align with the parking guides for a few months until it finally went black. It also quickly flipped between views when the problem first arose. To better describe the issue, I wanted to report a safety issue with my 2017 Honda Ridgeline Black Edition. I saw that an investigation was already opened and there is a class action lawsuit from last year, but I wanted to formally add my truck to the ones affected by the same backup camera issue. Mine appears to be typical to the many photos I saw online, it appears the harness that allows the tailgate to swing both ways gets abruptly folded over the bottom edge of the tailgate when it is folded down during normal use, this has resulted in snapping the harness/wires at this flex/pinch point. It is clearly a design flaw and the issue occurs under normal use. I do not use my truck for work and I would say the tailgate is moderately used. My dealership called Honda and they said nothing regarding a recall, or even the first stages of that, are in the works. My wife won't drive my truck without the camera and I back out of my driveway onto a street that always has lots of kids playing so I really have no choice but to fix it... which was quoted at $350 and they ordered the parts.
- Blue Bell, PA, USA
The rear backup camera has failed at 31,000 miles. The cause of the failure is appears to be a severed wiring harness going from the main body of the vehicle into the tailgate, where the camera is located. The harness design or routing of the wires is clearly defective.
- East Dummerston, VT, USA
The back up camera has ceased working due to the wiring harness being cut and crimped in the tailgate assembly. It appears to be a example of a poor design that could be a safety issue. The constant opening and closing of the gate and the choice of poor materials does not protect the wiring. I noticed it when attempting to leave a parking lot. Through my research it is a common occurrence on these models.
- Milltown, NJ, USA
Wiring harness for the rear backup camera split/cut from routine opening and closing of the tailgate. Camera totally useless, black screen. Camera was working one minute, put the vehicle in reverse and stopped working.
- Chicago, IL, USA
The backup camera is not working. "blinked/flashed" a few times while backing out of the garage and then quit working. Major safety concern. I called Honda to report this in February 2020, but they said there were no open recalls and there was nothing they could do; however, it appears there are many other Honda owners experiencing this problem.
- New Holstein, WI, USA
Rearview camera did not work. Wiring was broken between body and tailgate where it flexes.
- Beaver Dam, WI, USA
Alarm goes off every 30-60 min
- Carlsbad, CA, USA
Alarm system goes off every 20 minutes. This just started to happen. In California. Vehicle is parked stationary. The lights come on and stay on then the alarm goes off. But internal then external lights come on first, then the alarm goes off. It is dry no rain exists. When this condition occured.
- La Mesa, CA, USA
Fuel tank neckline freezes in cold weather, and you can't put fuel in the tank. This is very dangerous in the cold, the neckline freezes and you cannot knock it lose etc to get fuel...someone could potentially freeze to death!!
- Athens, OH, USA
- Orlando , FL, USA