9.4
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 1,177 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased a new Hyundai Accent on 07/17/07 and discovered on 07/18/07 that the airbag sensor for the front seat passenger will not activate for a passenger that is 5'7" tall and 115 lbs. The airbags (front & side) will not deploy in the event of a crash because the sensors installed in the seat do not recognize a person of this stature. The vehicle was brought in for service 3 times for the same problem and in an independent study done by dealership management, 3 out of 10 times the sensor did not detect a person of this stature. This was tested on a floor model in the showroom with the same results. Hyundai engineering department has refused to proceed with a claim for defect and stated to me that a person of this size needed to ride as a backseat passenger. They advised no further action would be taken and determined the sensor was working within manufacturer's guidelines. There is no written guideline for weigh standards and this is clearly a safety issue that I refuse to accept. Updated 01/11/08. Updated
- Janesville, WI, USA
I purchased a 2007 Hyundai Accent on May 12, 2007. On the day I purchased the vehicle I realized that the passenger air bag would not activate when my fiance sat in the seat. We pointed this issue out to the salesman, and he suggested I bring the car in on Monday to get the sensor checked out. I brought the car in to the dealership service department on May 14, 2007. The service department could not find any problem with the sensor. Later that day I had my fiance sit in the passenger seat again the sensor still did not recognized her as large enough to activate the air bag system. I went back to the dealership service department on May 17, 2007 to have them look at the sensor again. They indicated that there was nothing they could do because their system showed the sensor as operating properly. I then called Hyundai manufacturing Consumer Affairs office to discuss the problem. Hyundai manufacturer's current position was that the sensor was functioning properly. However, I have done some research on the compliance requirements for the advanced passenger air bag systems. The results of my research showed that my car was not in compliance with either of the testing methods available for the manufacturer to use. I was awaiting for a final response on the problem from Hyundai.
- Orlando, FL, USA
- Monroe , WA, USA