STAY AWAY FROM HYUNDAI!!! The customer service I got from Hyundai Canada was by far the worst customer service I have ever received in my entire life!!! They won't cover it under the extended powertrain warranty because it is 10.5 years old and the warranty only covers up to 10 years. This is a manufacturing known defect within these 1.8 Nu type engines that Hyundai is completely aware of but just doesn't care to fix.

There was no class action lawsuit in Canada and no engine recall either so I'm completely boned and without a car now, dealing with Hyundai Canada has been the worst experience of my life. Extremely rude and hostile staff on the phone dealing with corporate I couldn't believe it, wasn't "allowed" to talk to anyone else and my emails and other phone calls fell on deaf ears.

I want everyone to know they need to stay far away from Hyundai, they lure you in with the affordable luxury of the car then when something goes wrong they bend you over and take your money and run.

DO NOT BUY HYUNDAI, please do yourself a favor and stick with Honda or Toyota that is tested and true.

My engine tick tick ticked, stalled and started back up. When I went to leave for work, it sounded terrible. I have a video this site won’t support. Then stalled a few times on the highway and then died. Multiple opinions say it’s the motor/engine. Sounded like metal clanging around and now it won’t start. Just had a tune up, flush and oil change and no sign of any issue. Just spent thousands of dollars on getting it inspected with the ONLY issue that is had which is a new catalytic converter. Then immediately, this happens. A new engine is another couple to a few thousand dollars I don’t have.

Back in October of 2021 my car started ticking but would go away after awhile. I have taken it for service during that time but the noise was always gone. I have kept up on oil changes since purchasing my car on 2-5-2013 including many recalls done and having the starter replaced less than 1 year and it was corroded when they found the issue including my car wouldn't start which had to go to the dealership for 2 months until they found the issue which was repaired back then.

I have had to replace tires only a couple years after purchase and drove less than 25 miles daily but tires were bald. I have had to replace all tires 3xs including replacing brake pads and rotors as well as all tie rods twice. Then while driving to Norwalk Ohio at the end of February 2022 from Falling Waters, WV my car acceleration dropped from 70mph then 60 and then 50 mph rapidly including loudly ticking and knocking as well as shaking. I have almost been rear ended by tractor trailers and cars when drop in acceleration rapidly. On my way back home on March 8th, 2022 I had to keep pulling over on the interstate because the ticking and knocking including shaking as well as loss acceleration almost cost me my life many times. A few times my car would also accelerate very rapidly but the loss of acceleration was deadly on a very busy interstate.

When I arrived Home I went to my mechanic and also NTB and both stated engine failure. The manager at NTB Joshua Trammel ran out of the store when he heard how loud the ticking and knocking was. I was told to take my car to Massey Hyundai which they confirmed engine failure as well as Hyundai Motor America has known since 2011 that the 1.8L engines coming off the line were in fact defective and built with cheap metal and they would submit for approval to replace my engine. I received a letter from Hyundai Motor America during the spring last year 2021 that they extended the warranty on a couple issues to 120K and at that time I received the letter I was already at that mileage and didn't have any engine issues until October 2021 and worse at the end of February 2022. I have received many different stories of denial from Hyundai case manager Bianca for months and she would never send me updates I asked for when I left unanswered voicemails because she never answers when I call and when I did speak with her I asked for these updates via email which she would tell me no problem but never complied. She even told me on the first call the following "Mrs Kump don't you worry I will take good care of you and let me see what is going on with your engine replacement, it is still in progress but don't worry Mrs Kump I will get that approved ASAP including calling the dealership Massey Hyundai and get you a loner and I will call them tomorrow then call you back tomorrow so please don't worry Mrs. Kump I will take good care of you".

She never called the dealership and never called us and never returned any scheduled calls with us. Then she said the dealership denied the engine and I found out the dealership did not and it was Hyundai Motor America. Then her next story was it was denied due to second owner which was a lie because I was previously married and the same last name at purchase of my ex. Then the next story was take it to another dealership an hour away and 10/10 they will approve the engine. Another lie because I called the other dealership and was told she mislead me and the system shows the denial and still would not happen. Next story was because I didn't take it to the other dealership they denied it. Next story was due to mileage it has been denied. Every phone call I asked where I can send all the proof of service and ownership and she would change the subject.

It gets even better. While my car sat at Massey Hyundai for 3 1/2 weeks they said denied due to my mileage being 129K. Then it took them 15 minutes to find my car keys and we watched the tech go back and forth asking where my keys were and no one knew. Then when he found my keys they were not attached to the service paperwork and did not give me the paperwork. We questioned how my car had an additional 2-3 thousand miles while sitting in their lot for 3 1/2 weeks and I have my service record from the end of March 2022 showing my mileage at 127K and their is no way between March and the time I dropped it off to them that I accumulated 2-3 thousand miles including my car drove 100xs worse when I picked it up than when I dropped it off. The only thing the service manager said was it did not make sense and no way I drove that many miles between the end of March and the day I dropped it off and not once has the dealership investigated why. And the engine is still being denied with 5 stories.

We received from M&R law firm court docket from the class action regarding the 1.8L engine and told to provide it with all our service records and communication with Hyundai Motor America to our West Virginia State Attorney and NHTSA. We received a letter from the WV attorney's office that they will handle our case and NHTSA will. I provided over 200 documents with all proof and still awaiting for a decision. I purchased my car 2/5/2013 brand new and was told at the time if anything happens with the engine it will be replaced because they stand by how well built and reliable the 1.8L engines were built. Should have been a red flag at the time. This has been a nightmare for a few months and Hyundai Motor America is denying thousands with the 1.8l engines. The court document I was provided by M&R law firm proves the 1.8l engines were defective since coming off the line in 2011 and they still installed them in my make and model including the Sonatas. I just want the engine replaced or made whole because I have never in my life been treated so horribly including not being allowed to send proof when I kept asking to send it . And on the site on Hyundai to update your case says you can download documents and it does not let you ever even when it is below the required amount allowed. And when you send them a message on it they do not respond and only send a computer generated response that they received the message but never respond. Awful treatment and they do not care about the customer

In Canada, a Technical Bulletin was issued that identified a Manufacturing issue for 2013 model year cars arising from piston and connecting rod quality in the Alabama plant. It was not a recall but the Manufacturer advised warrantied owners to contact a dealer and a new engine would be installed. For me, the problem occurred after warranty. I wrote on several occasions to Hyundai Canada and they did not agree to cover it. They asked me to submit oil change records and they would consider it.

I have since filed a claim in small claims court and served the Manufacturer. They did not file a defense so I have now requested they be noted in default. I am awaiting further notice from the courts. My position in this claim was that Hyundai manufacturing admitted a manufacturing flaw so they were immediately liable to recall my car for engine replacement.

I will update you but this Technical Bulletin should provide other car owners with some background to pursue reimbursement by Hyundai.

I was on vacation with my boyfriend and we were on our way back from CO to MN. As we entered Lusk, WY, a strange "clunking" noise started to arise from our engine. The car acceleration had quit at this time, luckily we were so blessed to see that there was a rest stop 1/4 mile away (what are the odds)! We coasted downhill into the rest stop and put the vehicle in park and turned it off. We tried turning the car back on minutes later and had no luck. Some of you may know that Lusk Wy has a population of 1,543 people and there are no other towns for hundreds of miles. At this point we were 743 miles from home and stranded in the middle of nowhere. We looked to see if this tiny town had a UHAUL for us to tow our car back home to MN and there was one 0.3 miles from the rest stop! We walked to the UHAUL shop to find that there were no vehicles for us to tow our car back home since he ( Bruce, the owner) had JUST rented it out for the first time in 3 MONTHS to another customer. Bruce then told us that his UHAUL shop was also a campground, where he and his wife allowed us to stay. Once my boyfriend and I got settled in at the campground, I called my mother. There wasn't a whole lot that she could do for us, so she called my dad (her ex-husband) and told him to come pick her up with a truck and dolly off of his car lot. Long story short, my poor DIVORCED parents had to drive 12 HOURS together, ALONE, to come pick us up. My boyfriend and I then brought the car to the Hyundai dealership where they replaced our engine for $4,049....

While driving the car stalled and wouldn't start. I had to leave it parked over night and have it towed the next day to our dealership garage where they told us we would need to replace the engine. We have a warranty that would cover the cost of this but they will not honor it unless we can provide spotless records documenting all of the appropriate maintenance. We have not kept all of these records so no warranty for us! (even though I have read that Hyundai has called dealers telling them to blame customers for the engine issue). I barely have enough income to make it month to month and now my family and I have no vehicle and are relying on transportation from friends which is not very convenient for either party. What's the point of getting a warranty if it will not be honored?

The car was towed to Kerry Hyundai of Florence Ky on Monday 7/15, 2018. Here it is Friday 7/20/2018 and have not received loaner car. In addition, Hyundai said it will take 6-8 MONTHS to fix. This is unbelievable that the engine can not be replace for that amount of time. We are currently without a car until the dealer gets an ok from Hyundai. The 100,000 warranty does not mean a thing if they cannot fix it.

Update from Feb 7, 2019: Engine was replaced by Hyundai and received car back 12/15/2018, 5 months after the car was towed to dealership. The engine problem was pieces of metal within the engine caused by faulty manufacturing. I have owned 6 Hyundai cars and this will be the last. POOR customer relations. On the bright side they did fix the engine, gave me a replacement car to drive and reimbursed me $259.00 monthly which was my monthly payment.

I bought my 2013 Hyundai Elantra GLS 4-door sedan in December of 2013, brand new. At 109,000 miles, i suddenly noticed the engine clicking and drove it back home and called Hyundai. I had it towed to the closest Hyundai dealer to have it checked out.. I left my car and paid for a rental out of pocket only to be told after five days of calling and leaving messages that I would have to replace the engine. I was given an estimate of about $2600 parts and labor. I was also told that even though they did have loaners, they could not provide one because I didn't buy or service my vehicle at their dealership. This was on Monday, because when I called on Saturday (the day of the event) I was informed that the manager who could approve loaners was out of town and unavailable.

I took my car to another auto repair shop and was told that it would need another motor, because the wrist pin had broken off in the 4th cylinder. I was never told what wrong with it by the dealership.

I called Hyundai and was informed that they couldn't do anything for me because it was out of warranty. I wasn't even asking that they pay total repair costs but to help with the repairs as this should not have happened as I have driven many cars well past 225,000 miles and never experienced a catastrophic engine failure. They just don't care! Even though I had my eyes on upgrading to the Genesis in a year or so, I will never buy another Hyundai or Kia, nor would I ever recommend the vehicle. Unbelievable that they would let any customer walk, that to help repair their vehicle, take the associated tax write-off, and thus garner great public relations and goodwill.

I am a cancer patient in recovery. I purchased a 2013 Hyundai Elantra on March 1st, 2017 to help me get back on my feet after a very long treatment process. The car had 69,445 miles on it. It now has 74,123 and I have to have the engine replaced. The warranty is no longer valid and Hyundai will not help with this issue. I have had 2 mechanics, including a hyundai dealership mechanic state that there were metal shavings in the motor left during the manufacturing process but Hyundai will not help cover the cost of fixing the car. I have reported them to the BBB as well as talked to a GA state senator and I'm still waiting on some kind of resolution. At this point I am posting wherever I can online, added a sign in my car window stating the issues with the car and Hyundai, as well as put signs up in my yard and in friends yards stating the situation with Hyundai. If anyone can offer any advice in how to get help from Hyundai, it would be appreciated. I've seen were a few people have had luck getting help with the repairs.

I purchased a 2013 Elantra (used). Started hearing a ticking noise and drove directly to my local mechanic, who informed me I could not drive the vehicle. I called my dealership and was informed I was 2 mos and 25 days past my bumper to bumper warranty. However, they wanted to see the car and diagnose it and contact corporate to see what could be done for me. I had the car towed to the dealership, was informed I needed a new motor and Hyundai corporate was willing to give me $1000 towards a replacement. I have written and called Hyundai numerous times looking for a little more help and have been told "you were the one who bought a used car" (this car had 16000 miles on it when I bought it) Hyundai knows they have a problem with these vehicles and refuses to help their customers fix the problem (BTW--I have been a Hyundai owner since 1988)

It has been very difficult to even find a replacement engine for this car. Finally, after 2 months my local mechanic found an engine and is installing it.

Where do I even begin!? Hyundai is certainly on my last nerve. I've been battling them for almost a year now only to consistently receive the same response each time which is that I'm not covered under any warranty so they can't do anything.

Bought me vehicle used with 30,000 miles on the engine. Drove it until about 70,000 miles and the engine began knocking terribly. I've had every oil change on time from the purchase of the vehicle. It's been well maintained to say the least. Took in into a Hyundai dealer and they found metal shavings in the oil pan.

I drive a 2013 Hyundai Elantra which coincidentally the engine made for this vehicle also came from the factories that Hyundai recalled all the Sonata engines world wide from. Same problem except they don't see it. My car fits the description and nobody wants to take responsibility. I dropped $3500 to get a new-used replacement engine and the labor to put the engine in. I still until this day am fighting Hyundai. It's not right and it has financially buried me.

As a college student I looked for a dependable car and the fact that Hyundai believes this is ok is far beyond their customer service claims. I've battled my way to the top people throughout Hyundai and they all make the same claim. I hope more of this make, model, and year come to light because I'm ready to stick Hyundai with another lawsuit.

Update from Feb 6, 2019: Here’s an update just in case you’ve stumbled over my complaint late in the game. Hyundai is absolutely bogus. They should be very familiar with my name by this point. I’ve spent endless hours working my way up the ranks through their headquarters. Phone calls, emails, chat logs that Hyundai is now refusing to allow me to have. The higher up I got the more rude and terrible the customer service was. I reached some big head in California and he basically laughed in my face and hung up on me. Nobody had a good explanation for why my engine crapped out. I offered to send my full oil maintenance record to Hyundai on multiple occasions. They didn’t care because my car was outside of warranty. I even got in touch with the BBB, Hyundai’s 3rd party decider if Hyundai doesn’t want to deal with their loyal customers. The BBB denied my claim as well because of an out of warrranty vehicle. Why is a car that I purchased with 36,000 miles having a failing engine 40,000 miles down the road? The single biggest investment in my life right now and Hyundai has no decent explanation for it. Their in total denial. How can a car company get hit with a lawsuit for a similar issue in millions of Sonatas and still deny all of these cases showing up all over the US? The solution to my cars issue was a $3500 replacement engine with 20,000 miles on it. But for what? So I can drive that engine to 70,000 miles and experience the same issue again? I spent almost 2 years fighting Hyundai and I’ve grown tired. As a full time student money is difficult to come by. It’s a shame that I trusted Hyundai to provide me with a reliable vehicle to follow me throughout my school years. If I didn’t have a brother who was a mechanic, my car would certainly still be on the side of the road inoperable. I hope these cases continue to grow and Hyundai gets hit hard as they should for being unloyal and untrustworthy.

Update from Sep 24, 2019: Second Update: A law firm reached out to me sometime ago and I have been in the works to help build a class action lawsuit against Hyundai. Currently I’m at the Hyundai dealer in my area with the law firm and they are supervising while a Hyundai representative does a full blown inspection on the vehicle. I have the big concern that the new-used engine I put in the vehicle will have the same issue when I get around the same mileage. It scares me to death to encounter the same issue twice. This seems like real progress, a step forward but who knows. Hyundai will be a vehicle brand I will never purchase again because of how sketchy they are in taking responsibility with a mistake they have made. I have also noticed the increasing amount of engine issues with Hyundai on this website. It’s really coming to light and I hope it continues so that Hyundai goes down for their negligence.

Because we bought this car used at 60,000 miles, the original warranties (including the famous 100,000 power train warranty) are not honored. Very frustrating that a car that's barely 5 years old and has less than 100,000 miles on it (and received regular maintenance, at least since we assumed ownership) needs an engine replacement. I was under the impression that engine failures in this age car are extremely rare in modern cars....were we unlucky or is this a bad model? I have learned that other Hyundai models from the same vintage were recalled (see http://autoweek.com/article/recalls/hyundai-and-kia-recall-15-million-engines) but unfortunately the Elantra was not.