The dealer led me to believe that there were known issues with engines in some Elantras and were sending the repair recommendations for warranty coverage. I provided maintenance records. They took pictures (that after 4 requests for copies, have still not been provided). After sending the information to Hyundai then, came back and advised me that the repairs were not being covered for lack of maintenance.

I followed up with Hyundai on 4 occasions over 3 weeks. I was told by 4 different people that a denial wasn't recorded in the system they use. The 4th customer representative escalated the issue to a case manager. After 6 weeks of back and forth, the case manager advised me that the warranty claim was denied...based upon lack of maintenance. The case manager stated that lack of maintenance usually meant there was sludge in the engine. I then, followed up with the Service Manager. He told me that he would provide copies of the pictures and an estimate of the repairs. I followed up about a week later, asking about the pictures and estimate.

A week later, I was in to have our 2nd car in for a recall repair, I asked for the estimate and pictures. The service tech had pictures on his phone and commented that there wasn't much sludge in the engine. He said he would send the pictures to me. A week later I contacted the dealer that I would be picking up the car. At that time, I asked for the pictures again...that was nearly 4 weeks ago and nearly 3 months since I brought the car to the dealer. Now, I have a car that I cannot use, after being led to believe the warranty (because of the known issues) would cover the repairs and an estimate for repairs that is unreasonable.