Subject: Escalation of Unresolved Case -?" Request for NHTSA Assistance Dear NHTSA, For several months, I have been dealing with an unresolved issue regarding my Hyundai vehicle. On February 18th, I was told the supervisor of my case manager at Hyundai Motor America would contact me within 5 to 10 business days. Today is March 16th, and despite repeated requests, no supervisor has reached out. As a dialysis patient without a vehicle, these prolonged delays are affecting my health and safety. Since I have not been able to receive a response from the supervisor of my case manager, I am escalating this matter to your agency. I have a full email chain documenting these events, which I can provide upon request. For transparency, I am copying my case manager and Hyundai national customer service. I appreciate your assistance with this urgent matter. Sincerely, [XXX] Tel. [XXX] CC: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Metairie, LA, USA

The paint keeps chipping off the nose of the hood as well as areas above the doors. I have had it repainted one time and it is chipping off again.

- Milford, MA, USA

I have been having this issue for several months. First, it was the steering wheel being locked. I believe at one point and time on the past they updated the computer on that vehicle. But this time the dealer told me there is nothing they can do. As of today, the car won-??t start. How can I go to work? There is no Safety Recall for this, but I didn-??t brake the car-??s computer, I don-??t even know and want to know where it is located.

- Houston, TX, USA

PROBLEM: DEALER CREATES FINANCIAL BARRIERS TO RECALL COMPLETION I am reporting systematic barriers to recall completion created by Hyundai's authorized dealer that forced me to incur $834.60 in transportation costs for what should be a "no charge" recall repair, potentially discouraging recall compliance. THE BARRIER: UNCONSCIONABLE LOANER TERMS PREVENT RECALL COMPLIANCE How Dealer Creates Recall Barrier Capitol Hyundai's Loaner Contract: Service Manager Tray Nichols confirmed in writing (email 12/15/25, 7:42 AM) that loaner customers are liable for "ANY new damage that was not present before, " including: Rock chips from highway driving Door dings in parking lots Small scratches from normal use Customer pays all repair costs Customer pays insurance deductible Customer risks insurance rate increases Why This Creates Barrier to Recall Completion Statistical Reality: AAA research: Average driver gets 1-2 windshield rock chips per year Over 36-day recall service period, rock chips are statistically inevitable Door dings in parking lots over 5+ weeks are unavoidable Customer cannot prevent damage no matter how careful Financial Risk to Customer: Potential repair costs: $500-1,000+ Insurance deductible: $500-1,000 Insurance rate increases: Long-term costs Total risk: $1,000-2,000+ for "free" recall Customer's Forced Choice: Use loaner -?' Risk $1,000-2,000+ in costs Don't use loaner -?' Pay for alternative transportation ($834.60 in my case) Delay/avoid recall -?' Keep driving defective vehicle Result: Financial disincentive to complete recall

- San Jose, CA, USA

I bought a car in Hyundai ELANTRA2024 at drivers Mart in Orlando, Florida. About a month after I bought the car I brought it back for something to service dealership area and let them know that the paint was coming off my car. I did notice that there was a tiny little spot that someone putcover paint about a half inch to an inch. The service people the dealership told me that there was a known classaction lawsuit. They weren-??t sure what had happened. I looked up the Class action lawsuit for peeling paint, and it did state that there was one for white, beige, and light blue in Canada that was an ongoing lawsuit. The one for US was only doing certain white vehicles. But there was a class action lawsuit for USA, but it was dismissed I think because they thought that it had to do with pebbles or something that came on the freeway etc. basically said it was buyers fault. So now I have taken it to Hyundai dealerships talking to corporate office making appointments four times, now my car as you see is almost 12 inches in diameter by eight more or less and getting bigger by minute because every time I wash the car{has to be by hand, or it rains. My car is bubbling the paint the paint on my car is all the way down to the metal. The metal is not protected so it-??s actually rusting, etc. every time it rains it will add another couple inches to my paint coming off. I have called the corporate office again and got my answer on Wednesday, January 5 stating that there-??s nothing else they can do, because my car-??s is not on the recallThis does not make any sense. Obviously there-??s a Facebook/Google sites called Hyundai paint peeling 7.7 k people are in the same predicament and very upset at Hyundai motors not doing anything. Is there any governments or state regulations that are helping people get their car painted or helping people have them be accountable for everything that needs to be done" Government/local have done nothing what is the agency that we need to contact"

- Dania Beach, FL, USA

Both Driver and Passenger doors do not open from the outside.

- Saint Just, PR, USA

This is for a paint problem that my car has lost its paint within six months. My car is peeling off very fast and there was a class action lawsuit. And now a new one has started. I see nobody at your office wants to help people.

- Dania Beach, FL, USA

When driving at low speeds(20mph and under) vehicle stalls. It appears to happen at random. It makes driving pretty dangerous for other vehicles that would not be able to tell the vehicle has stalled and hit me at low speeds. All electrics stay on, there is no check engine light. The problem first appeared after ignition lock was broken, even before replaced it started stalls at low speeds, seems to possibly happen more after engine is warmed up.

- Mexico, MO, USA

unknown, stalls randomly after driving for about 10 minutes

- Virginia Beach , VA, USA

Door lock actuator on rear driver's side door not working. Door stuck closed, even though power to lock is present and locking / unlocking mechanism works. Door will not open from inside or outside.

- Norfolk, VA, USA

See attached document for complaint.

- Cincinatti, OH, USA

Coil 1 & 4 misfire. Won-??t accelerate well & engine light blinks. Car will stall then die when engine light blinks too much in 1 minute.

- Northlake, TX, USA

Air bag light will not turn off so I-??m not sure if the air bags work. Oil is going missing from the car causing it to suddenly shut down. It also makes the rpm-??s go really high (close to 5,000) when trying to go up hills or accelerate. I don-??t see a leak, or puddles under the car, nor black smoke.

- Cape Girardeau, MO, USA

Vehicle passenger door suddenly became unable to open. Mechanic said this is a common problem in many models and years of Hyundai.

- Philadelphia, PA, USA

I am writing to formally lodge a complaint regarding the ongoing recall issue with my 2017 Hyundai Elantra. I am extremely frustrated and disappointed with both Hyundai and the dealership-??s handling of the recall and the associated repair costs. We received a recall notice for our vehicle last year, at which point we promptly took the car to the Hyundai dealership. Despite multiple attempts to address the issue, we have experienced significant delays, poor communication, and no clear resolution from the dealership or Hyundai. After several months of waiting, we were informed that the recall, which pertains to paint damage caused by a manufacturer-??s defect, would cost $3,200 to repair. Furthermore, we were advised that we would be responsible for an out-of-pocket expense of $1,000. We find this situation both perplexing and unacceptable. As consumers, we should not be burdened with costs related to a defect that is clearly the responsibility of the manufacturer. We purchased the vehicle in good faith and expect the manufacturer to uphold its responsibility for repairs related to defects covered by recall notices, especially when the problem is identified after the warranty has expired. The fact that Hyundai is only offering to cover 60% of the repair cost is unreasonable and further exacerbates our frustration. I am requesting that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and hold Hyundai accountable for its failure to resolve the recall issue in a timely manner, as well as its refusal to fully cover the cost of repairs related to a defect for which we should not be responsible. Please consider this letter a formal complaint, and I kindly ask for your assistance in resolving this matter promptly. I both dealership and Hyundai corporate admitted they sent the letter after the warranty expired. We-??ve been dealing with this issue for over a year. Thank you for your time and attention to this matter.

- Bel Aire, KS, USA

My alarm keeps going off and car won-??t start

- Asheboro, NC, USA

White pearl paint peeling exposing metal while advancing and getting larger. Had issue shortly after purchasing the car and was addressed by dealership. Just got recall notice and VIN search showed it was covered since paint is peeling on the rear of the roof now. Different dealer but in same dealership says Hyundai refuses to honor recall because the front part of the roof was already repainted. This was before the recall was issued and was done for the recent purchase. The safety issue is that if not addressed, the roof will rust and damage the structural integrity of the cabin. When I just did a search, NOW there are no paint recalls for my VIN after inquiring about the fix with Hyundai customer service.

- Santa Clara, CA, USA

The engine of my vehicle malfunctioned. It is available for inspection upon request, it will have to be towed. The problem put myself and others in danger as the car stopped as I was driving in the middle of a 3-lane highway in the far left lane. Others were put in danger as they had to swerve to avoid hitting me. That itself could have caused a chain collision as other vehicles in the middle lane were put in danger. I was also at risk to get rear ended as one might not notice that my speed has stopped increasing. I have already had it towed to a local Hyundai dealership and auto shop; both said it needs a new engine. Towing receipt is shown below. I had no warning lights on my dash prior to the engine failure. A battery light and check engine light appeared after I was able to safely pull to the side of the road and try to start the car again.

- Phoenixville, PA, USA

The car doors on my Hyundai Elantra often have jammed frequently jammed the front door was repaired when A few weeks later the back driver side door also jammed and could not be opened from the outside Unless you pushed in and pulled out. Then it finally jammed altogether and would not open. If there were an incident and someone needed to get into the car to get my child out they would be unable to.

- Roanoke, VA, USA

The rear passenger door will NOT open from inside or outside. The front passenger door will ONLY open from the inside. This is a safety concern with young children in car seats in the back or for general emergencies. F on my research this is a common Hyundai issue.

- Saint Louis, MO, USA