My vehicle has now been at Guelph Hyundai for over 8 weeks, and during this entire period, I have not been provided with a loaner vehicle or any alternative transportation.
This situation has caused me significant stress and hardship. The lack of a vehicle is directly affecting my ability to commute to work, and as a result, I am receiving fewer work hours, which is impacting me financially. Despite repeatedly raising this concern, I have been told that no loaner will be provided until a decision is made, leaving me in an extremely difficult position.
While I understand that investigations take time, the length of this delay-combined with the absence of transportation support-feels unreasonable and distressing, especially given that my vehicle is well within the warranty period and all requested documentation has been provided promptly.
Engine died only after 57000km
My vehicle has now been at Guelph Hyundai for over 8 weeks, and during this entire period, I have not been provided with a loaner vehicle or any alternative transportation.
This situation has caused me significant stress and hardship. The lack of a vehicle is directly affecting my ability to commute to work, and as a result, I am receiving fewer work hours, which is impacting me financially. Despite repeatedly raising this concern, I have been told that no loaner will be provided until a decision is made, leaving me in an extremely difficult position.
While I understand that investigations take time, the length of this delay-combined with the absence of transportation support-feels unreasonable and distressing, especially given that my vehicle is well within the warranty period and all requested documentation has been provided promptly.
- mrmorningstar, Cambridge, ON, Canada