The contact owns a 2016 Hyundai Elantra GT. The contact stated that while her wife was driving 30 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact's wife was able to veer to the side of the road. The contact's wife was unable to restart the vehicle after several attempts. The co-workers of the contact's wife inspected under the hood and noticed that there was no engine oil in the vehicle. However, the contact stated that she had recently completed an oil change. The contact's wife added engine oil in the vehicle with assistance. The contact stated that upon attempting to restart the vehicle, the vehicle emitted an abnormally loud sound. The vehicle was towed to the dealer. The dealer identified the failure as excessive oil consumption that had damaged the engine. The vehicle was not diagnosed or repaired. The dealer informed the contact that the failure was a known failure. The manufacturer was not notified of the failure. The failure mileage was approximately 82,623.

- Chicago, IL, USA