10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 59,379 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Are doors fly open driving down freeway. Doors don't close or latch half the time and are battery and alternator light constantly comes on and battery and alternator is good had them tested. U ask for a date and only let us put one date in this happens so often we're scared to even open drivers side sliding door. And something wrong with the brakes
- Montesano, WA, USA
Dealership had me make an appointment and come in for the 188 recall (ABS relay installation), kept me for 2 hours, tried to sell me about $2,000 in unrelated maintenance, then told me that they did not have the parts to perform the relay service. They therefore wasted my time when they had no intention of performing the recall work. The recall work has not been done, and I've wasted a work day. Dealer rep was also intimidating with regard to the maintenance he was recommending.
- Naperville, IL, USA
2007 Hyundai Entourage. Consumer writes in regards to ABS modules safety recall. The consumer stated when attempting to have a recall repair completed the dealer charged a diagnostic fee. The consumer stated while the key is not in the vehicle, the locks would click locked and unlocked, the headlights and dashlight turn on and off, and windows roll up and down. The emergency brake system light was illuminated. A burning scent came from the vehicle.
- Benton, AR, USA
In June of this year, we received an 'important safety recall' from Hyundai, instructing me to park my car outside and away from structures and other vehicles until a repair is completed. I brought the car to russell westbrook Hyundai in garden grove on June 15th of this year. We were told that it would be ready later that day. Then the 16th. Then the 17th. Then the 18th. Then the 19th. Then I was told the parts would arrive in a couple of days and did I want to leave the car there. I declined. On June 22, I called the parts department and was told the parts would arrive in the middle of July. I called at that time and I was told it would be the end of July. I was advised that I would be contacted within 3-5 days. Two months have gone by with no further word. I'm 77 years old and I'm uneasy driving this car.
- Cypress, CA, USA
The contact owns a 2007 Hyundai Entourage. The contact stated that the vehicle was repaired under NHTSA campaign number: 20V061000 (service brakes, hydraulic) at herb chambers Honda of seekonk located at 185 taunton ave rte. 44, seekonk, MA 02771, 508 366 7880. The contact stated that while attempting to start the vehicle, the vehicle started slowly with several unknown warning lights illuminated. The vehicle was taken back to the same dealer where the mechanic cleared the unknown warning lights. The contact stated that the failure persisted. Additionally, the key became hot after it was inserted in the ignition. The manufacturer had not been informed of failure. The failure mileage was 123,800.
- Pawtucket, RI, USA
We purchased our 2007 Hyundai Entourage in 2015 and 2 months after we bought it both doors motors stopped working. The driver side passenger door will only open about 10 to 15 inches. We've had to use the handles to open both door and the handles broke. I can only assume that they broke because they were not made to be used since the doors are supposed to be used with a remote and are motorized. We've also had to replace our head lights and back lights about 6 to 8 times that's more than I've changed any lhead lights on all my vehicles in my entire 44 years of owning cars. This vehicle has had 6 recalls since we purchased it in 2015. Please just recall and replace the whole vehicle to make up for how poorly this vehicle was made and thrown together.
- Kankakee, IL, USA
The contact owns a 2007 Hyundai Entourage. The contact stated that the vehicle failed to start when the key was turned in the ignition. There were no warning indicators illuminated. The vehicle was taken to ganley parma Hyundai (located at 7115 brookpark rd, parma, oh 44129, (216) 749-2525), but the failure could not be duplicated. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but the failure could not be duplicated. The manufacturer was not notified of the failure. The failure mileage was 15.
- North Royalton, OH, USA
Minivan was parked at night in our home garage and spontaneously went on fire. All recommended factory maintenance was always performed. No recall for our vehicle existed. Significant risk to property and loss of life. Pushed it out of garage to save family and home.
- Sarasota, FL, USA
When I took my car in to comeback Hyundai to repair recalls 03/28/2018 the car was purchased 10/28/2008 first owner and I purchased the car 02/15/2018 I was told to take the car in for recalls 03/20/2018 however the dealer gave me a complete on recall only to find out they never did the work they invoiced. I called Hyundai head quarters but was told only the first buyer is covered. Ashley 09/19/2019 09:59am 714-965-3828 I was told it was 10 years from date of first purchase not the first buyer. On Saturday September 15,2018 I went back to the dealer ship because the latch that was told that was fixed was in fact not they then admitted there error then was telling me they could not fix my car right then. I lost trust in there dealership and call there corporate number 1-800-633-5151. How can I trust a mechanics who claims they fixed something when in fact they did not.
- Phoenix, AZ, USA
When applying the brakes, lights dim, radio goes out, heat or ac goes off, while driving. Have complained out over a year ago. Have had new alternator put on and new washer pump. Tips replaced, stop switch? replaced.
- Lake Mills, WI, USA
Power doors won't open or close completely
- Ocala, FL, USA
Van's electrical suddenly cut off in the middle of traffic losing power - thankfully a parking lot entrance was nearby and was able to barely steer it into the parking lot. I had my children with me. Found out it was recurring problem with the valve cover gasket leaking oil onto the alternator. Similar problem with recalled Hyundai veracruz - same engine layout - but no recall on the Hyundai Entourage. This is the 4th time the alternator died and the local Hyundai dealership will do nothing since it is out of warranty.
- Antelope, CA, USA
Front wipers stopped working while driving in rain.
- Livonia, NY, USA
Valve cover gasket is leaking oil all over the alternator. Other Hyundai's with this engine have been recalled but the Entourage has not. That makes no sense at all since by Hyundai's one admission in the other recall this is a safety issue. Why is nothing being done about this"?"
- Ossian, IN, USA
Valve cover gasket is leaking oil all over the alternator. Other Hyundai's with this engine have been recalled but the Entourage has not. That makes no sense at all since by Hyundai's one admission in the other recall this is a safety issue. Why is nothing being done about this"?"
- North Attleboro, MA, USA
The contact owns a 2007 Hyundai Entourage. The contact stated that while driving at 45 mph, the rear driver side door swung open independently. The door ajar warning light illuminated. The contact pulled to the road side to close the door. The failure recurred intermittently. In addition, while driving at various speeds, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact stated that the VIN was not included in the NHTSA campaign number: 06V356000 (electrical system). The manufacturer was not made aware of the failure. The failure mileage was 142,000. Updated 09/30/16 updated 06/18/18
- Henrico, VA, USA
Passenger electric sliding doors do not latch properly. Latching the door make take several attempts. Shaft humming while on gear on active gas pedal. The noise disappears when the gas pedal is not used while in gear.
- Grand Prairie, TX, USA
The power sliding rear doors began to intermittently fail to properly close and latch during the first year of ownership. After numerous attempted fixes by the dealer (one under recall) the problem has still remained and even gotten worse. Now these doors almost always fail to properly latched closed and have slid open on several occasions when the vehicle was moving.
- Alexandria, VA, USA
The contact owns a 2007 Hyundai Entourage. When the ignition was turned to the on position, the engine failed to start. In addition, while driving 10 mph a month later, the accelerator pedal was depressed but the vehicle failed to accelerate and shook violently. Also, the vehicle did not shift into park and the battery had to be disconnected in order for the vehicle to turn off. The failures recurred numerous times. The vehicle was taken to a dealer. The technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign numbers: 13V556000 (suspension) and 06V356000 (electrical system). The failure mileage was approximately 70,000.
- Nacodches, TX, USA
- Peebles, OH, USA