In June of this year, we received an 'important safety recall' from Hyundai, instructing me to park my car outside and away from structures and other vehicles until a repair is completed. I brought the car to russell westbrook Hyundai in garden grove on June 15th of this year. We were told that it would be ready later that day. Then the 16th. Then the 17th. Then the 18th. Then the 19th. Then I was told the parts would arrive in a couple of days and did I want to leave the car there. I declined. On June 22, I called the parts department and was told the parts would arrive in the middle of July. I called at that time and I was told it would be the end of July. I was advised that I would be contacted within 3-5 days. Two months have gone by with no further word. I'm 77 years old and I'm uneasy driving this car.

- Cypress, CA, USA

When I took my car in to comeback Hyundai to repair recalls 03/28/2018 the car was purchased 10/28/2008 first owner and I purchased the car 02/15/2018 I was told to take the car in for recalls 03/20/2018 however the dealer gave me a complete on recall only to find out they never did the work they invoiced. I called Hyundai head quarters but was told only the first buyer is covered. Ashley 09/19/2019 09:59am 714-965-3828 I was told it was 10 years from date of first purchase not the first buyer. On Saturday September 15,2018 I went back to the dealer ship because the latch that was told that was fixed was in fact not they then admitted there error then was telling me they could not fix my car right then. I lost trust in there dealership and call there corporate number 1-800-633-5151. How can I trust a mechanics who claims they fixed something when in fact they did not.

- Phoenix, AZ, USA

Hood latch recall

- Dothan, AL, USA

Power doors won't open or close completely

- Ocala, FL, USA

Took in my vehicle to a Hyundai dealership to repair a recall (hood latch) and get inspected while I was there. They said I had a major oil leak and would cost 2,000. And it could be a fire hazard. Valve cover gasket was leaking on the alternator. My husband changed the oil and that had a small leak when we got the vehicle but over time it was covering the alternator. We left after we paid for an inspection that didn't pass. We never had a problem with it passing other year at local places. Then we saw online how other Hyundai's had a recall for the same problem we were having. I feel like the dealership knew this and was looking to make a profit off of us regarding this manufacturer defect.

- Gettysburg, PA, USA

Vehicle was on highway and had traveled approx 8 miles then while lightly braking from 50 mph. Hood flew up and broke windshield and damaged hood. I believe this to me a secondary hood latch failure similar to the recall for Kia sedona which is nearly identical to the Hyundai Entourage. Kia and Hyundai produced these cars as a joint Venture vehicle.

- Framingham, MA, USA

I purchased a used 2007 Hyundai Entourage June of 2016 since buying the vehicle I have had issues with it failing to start turn the key lights fan radio all came on engine would not crank it happens now and again but enough to be an issue I returned to the dealer were it was purchased they replaced the starter one week later same issue we had the battery tested told the battery was almost new since buying the van I have had it towed twice called road side assistance twice and I have been stuck at work and at the store for hours even missed a day of work because of this I contacted Hyundai and was told that I have to have a certified Hyundai mechanic look at the vehicle however they are not willing to swallow the cost I have been doing research since this problem occurred and it appears that Hyundai has an intermittent no crank no start issue with some vehicles the Entourage being one that they wont acknowledge I even found a you tube video where a mechanic explains the problem my husband has owned two elantra's I thought we could rely on Hyundai which was the reason I brought the Entourage but clearly that are not as reliable as we thought. I even found 6 complaints of the same issue on this site

- Baltimore, MD, USA

When I tried to pull out onto the highway, the accelerator wouldn't work. The van was coasting slowly, but the gas pedal had no effect, even pushed down to the floor. I was able to pull off to the side of the road, and the ESC off light, and the check engine light were both on. I turned the vehicle on and off, and it started working again. The check engine light is still on. This is a major safety issue. I was lucky that day, because there wasn't any traffic coming, but if I was on a busier highway, it could have caused a major accident.

- Crawford, CO, USA

The power sliding rear doors began to intermittently fail to properly close and latch during the first year of ownership. After numerous attempted fixes by the dealer (one under recall) the problem has still remained and even gotten worse. Now these doors almost always fail to properly latched closed and have slid open on several occasions when the vehicle was moving.

- Alexandria, VA, USA

One day the automatic sliding passenger side door did not open. I turned power off and a few days later brought it to dealer for repair. That was June 19, 2008, today is August 11 2008 and I still do not have my car back. They have replaced the BCM, door assembly switch, reprogrammed key fobs, amongst the repairs. Now they finally brought and engineer in and they are working on replacing the floor wiring harness - still no guarantee the problem will be fixed.

- Reading, PA, USA

I would not recommend the 2007 Hyundai Entourage to anyone!! we purchased our new Entourage in July 2006, my first problems started occuring in August 2006 and have yet to cease! I have been in a loaner car more than I have been able to drive my car since we purchased it. I do not feel safe driving long distances in my Entourage anymore, not knowing what is going to happen next. Some of the problems I have had : lumbar support "blew out", door lock acuator went out, timing belt had to be replaced, button on upper console annoying rattle, ABS light comes on, air bag light comes on, TPMS problems, back of drivers seat falling off, check engine light has came on repeatedly and have almost been stranded twice (luckily I didn't have my three year old in the car at the time), was caused by different things each time. Dropped vehicle off this morning, since getting my car back the last time, which they had for over two weeks and I was able to drive for one day before problem occured again, my car has been vibrating a lot when slowing down or stopping at traffic lights, etc. (anytime I have to use the brake) I have to hold on tight to the steering wheel because the vibration is so bad. Took to dealership today and drove with manager, saying that the problem is my rotors. When I asked what caused the rotors to do that, I was told that driving through a puddle of water or having to brake suddenly would do it and that was with all cars not just my Entourage. Well, this isn't the 1st car that I have owned over the years and I have never had this probelm. Too many problems for a brand new vehicle to be having. I am very disappointed. Everyone states that Hyundai has the "best warranty" - I didn't know that meant I was going to have to have something fixed every month. If I didn't have the warranty, then I guess my Entourage would be sitting on the side of the road somewhere. Having to deal with BBB auto line. Not worth the hassle.

- Gastonia, NC, USA