The contact owns a 2007 Hyundai Entourage. While driving 25 mph, the front driver's side lower control arm fractured. The contact stated that the vehicle was repaired per NHTSA campaign number: 13V556000 (suspension) five years ago. The contact was concerned that the recall repair was insufficient and that there should be an annual inspection to ascertain possible damage. The vehicle was towed to gary rome Hyundai (located at 150 whiting farms rd, holyoke, MA 01040, (413) 536-4328) to be repaired a second time. The manufacturer was contacted. The approximate failure mileage was 114,000.

- Belchertown, MA, USA

The contact owns a 2007 Hyundai Entourage. While the vehicle was at the dealer being repaired per a recall for the hood latch, the contact was informed that the lower control arm needed to be replaced. The contact stated that the dealer would not perform the recall repair. Additionally, the contact was informed that the recall was expired. The manufacturer opened case number: 10003703. The NHTSA campaign numbers were not provided. The contact had not experienced a failure.

- Thorndale, PA, USA

In April 2013, our Entourage was serviced to repair the front stabilizers that were causing the vehicle to shimmy at high speeds. I took the vehicle back again today (May 22, 2014) because the same part is causing the same problem. I am convinced this is related to recall 13V556000 suspension Nov 06, 2013. They refused to look at my vehicle unless I agreed to a $95 fee. After complaining to a manager about it, he agreed to inspect the vehicle at no charge. I was asked to wait while they looked at the vehicle. Ten minutes later, the service advisor came into the waiting room and said they didn't have enough mechanics today to look at the vehicle in a timely manner. I was asked to bring the Entourage back at a later date when I could leave the vehicle there because the vehicle had a few recalls for non-suspension and non-safety related issues. When I asked him what the recalls were for he just said it was for a heater core and a few other non-safety issues. Not once was the above suspension recall mentioned or eluded to. I have received a number of letters from the dealer stating they would give me a great trade-in deal on the Entourage van because it was a highly sought after vehicle. I now believe there are ulterior motives for wanting me to trade-in the van. They don't want to deal with all the recall and technical issues related to the Entourage. What worries me is that were are not told about or receive recall notices or defective part issues. NHTSA/ODI would probably receive more complaints, but people probably aren't aware of the shady non-disclosure practices of dealerships. I have also submitted a separate complaint about other recalls for which we never received notice and may have been responsible for a crash back in December of 2011. There are more issues on this vehicle that I haven't submitted a complaint for, but will talk with you about if you so desire.

- Grvoe City, OH, USA