10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 65,389 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Drivers sliding door will not latch completely when it closes. You have to open and close door a few times and then it may latch worried door might open while driving and not sure if there was ever a recall that was missed on this van. The vehicle was in motion when this occurred
- Greenville, OH, USA
From day 1 of ownership passenger power doors at different times would not open, took to dealership but was told they could not find a problem, can not open doors from inside van, now passenger door driverside will not open even if U try from outside, I was told it needed a motor, which is $800 without labor, so we believe it is safety issue, if in accident passengers can't get out of van, at times running down interstate at 70 mph the buzzer comes on telling us the door is open
- Ooltewah, TN, USA
After closing passenger side slider door several times, it suddenly opened again without pushing the ceiling button....on its own and I had to force it shut physically. The vehicle was in park but engine was idling
- Queensbury, NY, USA
Side slider doors no longer open manually using internal or external handles. Regardless of center pillar "power switch" setting above the mirror - the only way they open is using the key fob or the "open/close" switch also above the mirror. This is a very concerning human safety issue. In an accident situation - someone may not able to get out of the vehicle. Tsb-09-be-024 may be related.
- Caledonia, MI, USA
I was driving my van at approximately 40 mph on a highway when hood flew up and broke windshield I have read that Hyundai and Kia have multiple recalls for hood safety latches not engaging and think the Entourage should been included before there are any additional incidents
- Massapequa, NY, USA
On two occasions on Thursday, May 1st the driver's side rear power door become unlocked and slid open. We have had the vehicle in for several recalls related to this power sliding door. We continue to have issues with the door closing and locking properly.
- Cranberry Twp , PA, USA
The contact owns a 2008 Hyundai Entourage. The contact stated that the passenger's side sliding door would not release open after repeated attempts. The vehicle was taken to an authorized dealer numerous times where the motor was replaced each time but to no avail. The manufacturer was not notified of the defect. The failure mileage was unavailable.
- Port Washington, NY, USA
This vehicle has been to the dealership over 10 times to fix numerous issues with the automatic doors. Issues include not opening, not closing, not stopping when obstructed and even opening while driving. Friday September 30, 2011 the van was picked up from the dealership after having the door fixed when the door opened on its own while backing out of the driveway. The following day after exiting the highway and pulling into a parking lot the left passenger door opened on its own right after it was put into park. Even with the power shut off to the door we could not get the door to remain closed. The vehicle was towed back to the dealership. The wrecker driver had to a bungee cord to keep the door closed for the trip.
- Owasso, OK, USA
- Erie, PA, USA