10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
65,723 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Mar 122022

Entourage

  • miles
I had an appointment at the dealer for the recall only. Upon completion of scheduled appointment, I assumed the vehicle recall had been rectified. After my vehicle was at the dealership for several hours, the dealer did not complete the recall. The mechanic said the part was on backorder. They would contact me once it was in stock and available for installation. That was March 12, 2022 at Boch Hyundai in Norwood, Massachusetts. Information regarding recall is listed below: Manufacturer Recall Number 188 NHTSA Recall Number 20V061000

- Walpole, MA, USA

problem #6

Apr 172020

Entourage

  • 99,000 miles
I was taking my family for shopping, and after my kids (5 kids) were seated in the car and making sure the seat belts was worn. I walked to the driver door to start the car and drive to the destination; a thick white smoke was coming out of underneath the engine hood even though the car's engine was still off! I was shocked and didn't know what to do first! should I safe my family and help the kids to run out of the car or check the cause of the fire! since I am an electrical engineering and have experience with cars, I knew the problem was an electrical problem and if I unplug the battery this should solve the problem faster! with a lot of smoke, I was able to unplug the cables of the battery. Then, I did help my kids to get out of the van' they were very scared and didn't know what to do and how to help! I checked on the car and I did find the smoke was less and after couple minutes stopped completely. Situation could be worse than that, the van was full of gas parked in middle of other 4 cars, 15 ft from our homes. I did see the anti-lock brake (ABS) module was burned-out! I did order a used ABS module from ebay (see attached file) and replaced the old one. Unfortunately, it did not work! many lights in the dashboard appeared (break, ABS, engine) and lost some functions of the driving like cruise and smooth engine sound! after visiting many local repairers, I did call the local dealer and asked for new module and got quote on new ABS module (part only costs about $2500). After about a month from the accident day, I received a recall letter from Hyundai company in usa with two recalls in which one of them said ABS module may short circuit an electrical short within the ABS module may cause an engine compartment fire, even when the car is turned off, increasing the risk of an injury. Contacted the company but they did not solve my problems.

- Brookings, SD, USA

problem #5

Jul 072020

Entourage

  • miles
El vehculo est prendido parqueado Y SE prendi en fuego en el lado del chfer

- Philadelphia, PA, USA

problem #4

May 282020

Entourage

  • 118,000 miles
I received an important safety recall from Hyundai in regards to my 2008 Hyundai elantra and 2008 Hyundai Entourage. The recall notice is below. Manufacturer recall number188 NHTSA recall number20V061000 recall statusrecall incomplete summary Hyundai motor America (Hyundai) is recalling certain 2007-2010 elantra and2009-2011 elantra touring vehicles. On February 21, 2020 Hyundai expanded the recall to include 46,425 model year 2007-2008 Entourage and 2007 santafe vehicles. Moisture may enter the anti-lock brake (ABS) module and safety risk the subject vehicles are equipped with an anti-lock brake system ("ABS") module that remains energized when the vehicle is turned off. If moistureenters the electrical circuit of the ABS module a short circuit could gradually develop. A specific causality allowing moisture to enter the ABS module electrical circuit has not yet been identified; however, because the ABS module is continually powered, an electrical short could develop even while the vehicle is turned off. Remedy Hyundai will notify owners, and dealers will install a relay in the vehicle's main junction box to prevent the risk of an ABS short-circuit while the car is turned off, free of charge. The recall is expected to begin April 3, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 188. I took my vehicle in on May 11, 2020 for the recall repair. Laird noller Hyundai of lawrence, ks stated that they did not have the proper part to complete the repair. They kept my van for safety reasons and gave me a loaner vehicle. On May 28, 2020 we received a phone call from the dealer stating that the van was not fixed and that they would not be repairing the vehicle.

- Eudora, KS, USA

problem #3

Apr 012019

Entourage

  • 35,000 miles
The contact owns a 2008 Hyundai Entourage. When depressing the brake pedal, it traveled all the way down to the floorboard. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic to be diagnosed, but no failure was found. The dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.

- Mobile, AL, USA

problem #2

Jul 262015

Entourage

  • 138,000 miles
Driving on the skyway heading into downtown Chicago on a Sunday morning. Speed was approx. 70mph. I got into the left lane to pass, and as soon as I did, I noticed that the left lane was ending about 1/4 mile ahead. I gave the accelerator a little extra, and the vehicle took off. The speed climbed to 75,80 then 85mph. The accelerator was not stuck, it was not a floor mat issue, it was a mechanical failure. I was standing on the breaks, with both feet, and the breaks were not functional at all. Fortunately traffic was light, and on the highway, there was room to accelerate to this speed without crashing the vehicle. Fearing what could be ahead, I eventually put the vehicle into neutral, which red-lined the RPM's, but did not slow the vehicle. I put it back into drive, hoping to restart or reset the accelerator/brake system, but it did nothing, so I turned off the engine, put it into neutral and eventually coasted to a stop on the off ramp. The brakes were still not working, and I lost power steering, but coasted to a stop. I had my wife and 3 children in the vehicle with me, and we are lucky to have survived the incident. Hyndai corporation has been completely unprofessional in this matter. By putting the vehicle in neutral to control the speed, the engine seized (estimate 6K repair) Hyundai would not pay for these repairs. Their Consumer Affairs division in Hyundai, didn't return my call within 3 days as they had indicated. I had to call them back and file a safety report, and eventually when they did respond, after multiple calls, I sent them an estimate, and they told me they would pay for the diagnostics, but no repairs.the engine has to run on its own power for them to "accurately assess" what happened.Hyundai is not interested in finding a fix to this failure.as far as Hyundai is concerned, the incident never happened.

- Greenwood, IN, USA

problem #1

Jul 112013

Entourage

  • 70,060 miles
The contact owns a 2008 Hyundai Entourage. The contact stated that while driving on a hilly area, the electronic stability control and the brake lights illuminated. The vehicle was not taken to the dealer. The manufacture advised that the vehicle was not included in NHTSA campaign number 09V122000 (service brakes, hydraulic). The vehicle was not repaired. The failure and current mileage was 70,060.

- Sacramento , CA, USA