really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
50,533 miles

About These NHTSA Complaints:

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problem #9

Sep 142019


  • 51,784 miles
The power-steering is leaking fluid and this is the 2nd time this issue has occurred in less than 3 years. The 1st time it happened was in October 2016 when the car had 25,822 miles, and happy Hyundai replaced the rack set and the power steering line. The problem re-occurred in September 14, 2019 when the car had 51,784 miles, and napleton-river oaks Hyundai said the car is leaking power-steering fluid, and when I drove the car before taking it in for repairs, I noticed difficulty in turning the steering wheel. I have not been able to receive a service diagnostic from napleton Hyundai because the car is still in the shop and they discovered the issue after I left. I also contacted Hyundai's national Consumer Affairs office about the problem but it doesn't appear they will forward to their technical office.

- Chicago, IL, USA

problem #8

Nov 292018


  • 59,900 miles
Steering is extremely tight and difficult to turn. Brake failure, had it checked out by the dealer who "fixed" it, however, the problem came back on after 3 weeks.

- Warrington, PA, USA

problem #7

Jun 012017


  • 89,000 miles
The contact owns a 2011 Hyundai Genesis. While driving 70 mph, the steering wheel shook and white smoke and a burning odor were noticed from under the hood. The vehicle was taken to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened case number: X0679rc4lk. The contact was advised to take the vehicle to regional Hyundai (2380 w kenosha St broken arrow, ok 74012 918-806-2000) where it was determined that the VIN was excluded from NHTSA campaign number: 13V489000 (service brakes, hydraulic). Also, the repair expense would be the contact's responsibility. The failure mileage was 89,000.

- Broken Arrow, OK, USA

problem #6

Dec 052016

Genesis 8-cyl

  • 99,500 miles
Hyundai Genesis sedan 4.6; when the car is cold such as in December in northeast, the steering wheel is very difficult to turn. When the car is cold, I have to jerk the steering wheel to get the car to turn, particularly turning to the right. After the car heats-up, the steering words O.K. to avoid having a crash when I am turning right or left, I have to allow the car to heat up for 10 minutes before driving it. New power steering fluid has not improved the steering performance.

- Mitchellville, MD, USA

problem #5

Jan 022013


  • 27,162 miles
Power steering stopped working while N motion on highway while turning N curve case #5206878, front door power window switch replaced, brakes went out suddenly while getting off interstate traveling from one sate to another, engine replaced, radiator cracked & split, alternator replaced

- Harvey, LA, USA

problem #4

Jun 112015


  • 79,000 miles
This particular model has a tech package with a feature that automatically sets the height, and length of the steering wheel column to the drive's preferences. This feature does not work properly. The steering column only goes up so far to the point where it blocks my vision to the speedometer reading on the instrument panel. This is very dangerous as I cannot without great effort determine how fast the vehicle is going. I spoke with my local Hyundai dealer to no avail. They were not aware of any reported problems yet when I go on line to a Hyundai Genesis chat forum numerous drivers have complained of the same problem.

- Tuftonboro, NH, USA

problem #3

Oct 202014

Genesis 6-cyl

  • 25,000 miles
I was driving at 35 mph in the lane, the car on the left lane hit the rear body and tire of driver side, but the car didn't stop even after the impact. After the collision, I pressed very hard on the brake pedal to stop, but it kept moving, even increased its speed up to 60 mph, and turned into the different direction. Also the wheel was stuck by itself and I was not able to turn anywhere with my hands. It went off the opposite side of the road without any control. 20 years old Toyota Camry was able to stop at the spot of collision, but Hyundai Genesis couldn't. the wheel and the brake were both stuck and unable to be controlled and crashed into the electric pole. The air bag was deployed, and Hyundai Genesis was totaled. In 2014, the brake recall service was received two times from the dealer. There must be the mechanical failure in the brake, speed control, and the wheel which caused this total loss. I was injured and taken by the ambulance later. I never had any accidents like this before with any other cars!

- Centreville, VA, USA

problem #2

Aug 172014


  • 20,000 miles
The contact owns a 2011 Hyundai Genesis. While driving 55 mph, the steering wheel seized without warning. The vehicle was taken to the dealer where the technician diagnosed that the steering failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.

- Knoxville, TN, USA

problem #1

Jan 012011

Genesis 6-cyl

  • 3,450 miles
I've purchased 2011 Genesis Dec 2010 that I brought back to the dealer the day after I purchased it for pulling to the left. They have realigned it several times I have been back 5 times in this the first month of ownership. Each time the dealer agreed that it pulled to the left. However the reason for the pulling varied. Some which were that they have tried telling me it was the crown of the road, the air pressure in one tire was 1 lb. Low and my personal favorite is the only way cars become misaligned is that the driver is hitting potholes, all of which have caused my car to pull to the left never the right. Each time they have had to do an alignment. I currently pursuing legal readdress.

- Fort Washington, MD, USA