10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 62,623 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
3 times over the last 2 months the car stalled while driving at low speeds between 15-25 mph leaving me with no steering or power brakes. This is obviously a know problem as there are many web postings about this dangerous problem. This happened on busy streets while slowing down to make a turn. Today was the 3rd time it happened
- Charlottesville, VA, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at 20 mph with the accelerator pedal depressed while making a right or left turn, the vehicle stalled with all the warning lights illuminated. The vehicle was able to restart after the first attempt. The vehicle was taken to local dealer (modern Hyundai of concord, 965 concord pkwy S, concord, nc, 28027) where they were unable to duplicate the failure, nor retrieve error codes from the system. The manufacturer was made aware of the failure, informed the contact that they were aware of the failure, and referred the contact to NHTSA to file a complaint. The failure mileage was approximately 35,000.
- Charlotte, NC, USA
While driving home, the car ac started blowing hot and the dash panel lit up, the engine turned itself off and I coasted to the side of the road. After stopping, I pressed on the brakes and pushed the start button and the car started right up and I drove home, no further problems. This was on a las vegas city street. This is the 6th time this has happened in less than a year, twice it was on the freeway! we just picked up the car from the dealership on Friday, today is Monday, they claimed that they couldn't duplicate the problem, but didn't know that I had documented the mileage and they did not even test drive the vehicle!
- Pahrump, NV, USA
The contact owns a 2012 Hyundai Genesis. While driving approximately 5 mph and approaching an intersection, the vehicle stalled. There were no warning indicators illuminated. The contact switched to park and restarted the vehicle. The contact also stated that the failure occurred twice on July 10, 2017. The vehicle was taken to orlando Hyundai in orlando, Florida for diagnostic testing and the throttle body was cleaned. The dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.
- Boca Raton, FL, USA
This has been an ongoing issue, I know others have reported a similar problem. When coming to a stop in our 2012 Genesis 3.8L the engine will shut off without any warning. This has happened more than a dozen times at this point. My wife took it to the dealer who said this issue couldn't be duplicated. The car has died in traffic and when going around a curve. Power steering is lost when this occurs making it a bit nerve wracking. This is an issue Hyundai needs to address before someone is injured or worse.
- Piney Flats, TN, USA
The contact owns a 2012 Hyundai Genesis. While driving various speeds, the vehicle suddenly shut completely off. The vehicle was taken to the dealer, but the cause of the failure could not be diagnosed. The manufacturer was notified of the failure. The VIN was not valid. The failure mileage was 52,000.
- Wylie, TX, USA
The contact owns a 2012 Hyundai Genesis. While driving 20 mph, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was able to restart on the first attempt, but the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 93,000.
- Wake Forest, NC, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving approximately 35 mph or less, the engine stalled. The vehicle was driven to an independent mechanic where it was diagnosed and repaired. The crankshaft sensor was replaced but the failure recurred. The failure mileage was 72,000. The VIN was not available.
- Charlotte, NC, USA
The contact owns a 2012 Hyundai Genesis. While driving at various speeds, the vehicle stalled and several warning indicators illuminated on the instrument panel. The vehicle was taken to the dealer for diagnostic testing, but the failure could not be duplicated. The failure recurred, and the vehicle was taken back to the dealer where it was diagnosed that the vehicle needed a new battery. The battery was changed, but the failure recurred. The vehicle went back to the dealer a third time for diagnostic testing, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000.
- Richmond, TX, USA
Engine stall. While driving the car at speed below 25mph during rush hour traffic on the freeway the engine suddenly stalled. All of the lights on the dash lighted up. I was able to get the car stopped, put it in park and it started up again as if nothing happened. This has occurred 3 times in the past 12 months. The two previous times were on a city street while making a right hand turn. This time it was on a straightway. All three occurrences the car had a minimum 1/4 tank of gas, was on a level surface and traveling below 30 mph. The car has been brought to the dealer on several occasions and they cannot find any fault codes. On one occasion there was one other Genesis brought in with the same problem on the same day.
- Gilbert, AZ, USA
Driving home on the 405 fwy last night my Genesis R-spec 5.0 lost all power, electrical and steering. Fortunately, I was on the right lane and was able to maneuver the vehicle off the fwy. I had no lights, no emergency flashers, complete shutdown of power. It was about 9pm and dark luckily it was not in a lane or this could have been fatal as I could not turn on any lights! extremely dangerous and have reported my incident to Hyundai customer care. Vehicle was towed to dealership pending diagnostics.
- Playa Vista, CA, USA
I was turning to park in my parking space and all of a sudden the car began to accelerate with such speed that I thought it would jump the curb and crash into my home. I was unable to stop the car and the brakes were unresponsive. It hit the curb and finally came to a stop with a terrible shudder/noise.
- Palm Harbor, FL, USA
The car will not start when the temp outside is ~40 degrees F or lower outside. It will crank non stop (push button start) but won't ever start. Car battery is only two months old. Cranks fine when the outside temp raises back up to around 45 degrees F and up. While driving today on the interstate, on the bridge, the car randomly lost all engine power. Trying to step on the gas pedal would result in the car studdering. I turned on the emergency signal and just cruised into the side lane out of traffic. Turned the car off and on and noticed the RPM idled at 1500 RPM which is insanely high. I put it in 1st gear and gave it gas, and nothing happened. The RPM meter wouldn't go up. After a few more times of cutting the engine on and off and the engine wouldn't start a few times also, it finally started and seemed to work normally. Now the car has a check engine light on.
- Pensacola, FL, USA
While driving home today my car killed dead which caused the power steering to go out while I was turning off FM1960 onto kenswick in humble tx which is a very busy street. This is the 3rd time that this has happened I wrote a letter back on 5-22-15 to Hyundai warranty department and have not been notified by them. This is very dangerous I could have been rear ended and god knows what else. Please have this matter checked into with Hyundai. Thank you very much.
- Humble, TX, USA
This ihas happened 4-5 times. I was driving on a street, thank god, I was not on hwyway, engine just stalled and streering wheel locked. I was hard but, somehow managed to get on the curbe and avoid a crash. If this would have happened on freeway, it would have been fatal. I think, Hyundai sure know this problem exist in Genesis too. It is same problem ( symptoms) as described in Hyundai's sonata recall. I don't know what is hyundia waiting for. It is a serious problem with a $50,000 car. I have no trust on this car anymore. This would be my last Hyundai. I know, if I take car to dealership, I would hear response that, no issue found. Genesis has a serious engine problem with stalling.
- Austin, TX, USA
The car just completely shut down. Fortunately, I had just turned for home on a 25 mph street so I was going slow enough that I could manage to at least get the car to the side of the road. Do not know what would have happened 15 minutes earlier if it had shut down on the busy interstate I was on. It did start back up again, but now am afraid to drive it anywhere. Have contacted Hyundai, but if there follow-up is anything like it has been in the past, it will be a waste of my time. They will just say that they cannot reproduce the problem and send us a coffee mug hoping that will resolve the issue. We have had numerous previous electrical issues: Such as car starting back up by itself after being shut off, the radio literally popping on and off, the radio locking on a station (you could change channels, but the same station kept playing), the nav turning on and off by itself. The car had been doing okay this year until this most recent incident where it just flat shut off. Do not trust Hyundai to solve the issue and it is to scary to drive. And I don't believe that there is a lemon law in this state. No matter what, I can assure you that this will be my last Hyundai.
- Hot Springs Village, AR, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that the vehicle stalled without warning while attempting to merge into traffic. The contact was able to restart the engine and drove onto the road shoulder. The vehicle was towed to the dealer and test driven, but the failure could not be duplicated. The dealer concluded that the vehicle was functioning normally. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 29,000. Updated 09/01/15 updated 10/14/2015
- Soddy Daisy , TN, USA
This same issue has happened about 5 times over the last year. But 2 times in the last few weeks. Low speed with a slight incline in the road, the car completely shuts off. Had to coast to a stop put car in park and then restart. The restart is fine and the car drives as normal.
- Aiken, SC, USA
The car stalled and engine shut off while moving. I was driving on a surface street when the car shut off, all indicator lights were on, temp gauge was normal, fuel tank was more that 3/4 full. The car started up again and drove away normally.
- San Jose, CA, USA
- Marietta, GA, USA