10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 62,623 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at approximately 35 MPH, the vehicle lost motive power, shut off but was able to coast off the highway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the electronic computer motherboard needed to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
- Boca Raton, FL, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that the vehicle hesitated to start and made a continuous clicking sound before starting. Additionally, while driving at approximately 40 MPH, the vehicle stalled. The contact stated that the ABS, and traction control warning lights were illuminated intermittently. The vehicle was taken to an independent mechanic where it was diagnosed with a drained battery. The vehicle was repaired; however, the failure recurred, and the vehicle was taken to the same independent mechanic where it was diagnosed with a faulty tensioner. The vehicle was repaired; however, the failure recurred, and the vehicle was taken to the same independent mechanic where it was diagnosed with an unknown failure. The mechanic stated that there was no available fix for the vehicle and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 210,034. The VIN was not available.
- Gulf Breeze, FL, USA
recall from 2014 under Hyundai genesis BH over brake corrosion and leading to HECU /electrical / wheel stability/electrical wire problems /fire Also immobilizer and safety I now have no dash or steering wheel controls Believe car was broken into shows signs of elapsed time/fob and controls inside no longer work Two fuses inside driver side panel spark even when car is not on Took to Springfield Hyundai They not only lied and stated my car isn-??t under any recall but they stated online they did a safety inspection which is not true I just replaced rear brakes and after barely driving 1,000 miles the brakes are making a wearing metal noise and sound like they are bad again I even stated I had information for the immobilizer since Hyundai didn-??t install on any of their vehicles until 2022 Now I enter my vin and it comes up under the 2 door coupe not the sedan (BH) Also found archived article from car and driver about the FBI suing Hyundai in 2014 over the exact model and make 2012 Hyundai Genesis BH over brake corrosion accidents and HECU issues causing accidents and other electrical issues Now I am scared worried and I am being ignored an neglected Driving a car that clearly is not safe and putting my life in danger if I have a tampered VIN from theft of no immobilizer this is Hyundai negligence and now my VIN isn-??t showing correctly for my make and model I NEED help I have videos of fuses sparking and printed recall Info for my make and model under NHTSA safety investigations I have NEVER received one recall notice from Hyundai in the mail since I am the owner since 2019 I also show DMV records of many registration transactions for years I owned vehicle I only get one registration per year Some shows 2 & 3 prior owner of vehicle worked for a car dealership in Woodbury Even Vehicle History reports aren-??t correct
- Sewell , NJ, USA
Submitted complaint of unsafe fumes /gas smells emitting from engine and into cabin of car to site on 10/23/2023 for my vin the complaint I see is under Tires This should be under engine I said nothing about tires it's a 2012 Hyundai Genesis BH 4 door sedan battery wasn't holding charge engine idles high and low poor gas mileage and sluggish brake light always on even after repair
- Sewell , NJ, USA
Car shuts off while driving for no reason. Happens last time on the beltway. No check engine light or warning that it will cut off. Doesn-??t happen at the mechanics. No one knows why it happens. I see this is an ongoing issue for Genesis
- Rockville, MD, USA
The contact owns a 2012 Hyundai Genesis. The contact stated while driving 25-30 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continue driving. The contact stated that the failure had been recurring while driving. The vehicle was taken to an unknown local dealer, and to an independent mechanic; however, the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
- Lutz, FL, USA
I bought the car new, it has 39k miles on it. 5k miles ago while repairing the water pump under the 10 year powertrain warranty, I reported to the dealership the engine was making bad knocking/grinding sounds at startup and the oil consumption was high. The dealership dismissed this as "normal" for this car. 2 weeks ago the engine seized up without warning, no loss of power or harshness, no engine check light or low pressure warning. I had just left the I15 in rush hour traffic traveling at 70mph. The starter could barely turn the engine, I thought it was a flat battery. After some time I managed to restart the engine that now sounded like a machine gun and limp a few miles home. I tried replacing the oil, which I do on a regular basis, and it contained metal fragments. The warranty expired in Dec 21 but I still contacted the dealership. They have inspected the car and report engine damage requiring $3,200 of parts. Both the dealership and myself have contacted Hyundai Corp. and opened a Consumer Affairs Case on 5/25. Yesterday, 5/24, the case manager spoke to me to get details and obtain evidence I might have including original proof of ownership (documents he should already have). He told me he would have a decision in 2 to 4 weeks. I asked about leaving the car at the dealership, and he replied that it was the dealerships decision, but I would probably need to remove it. I would consider the car dangerous to drive, but the case manager does not seem to consider this and my impression is that Hyundai will refuse any responsibility for this problem. After googling this, I see you have sued Hyundai for what appears to be exactly the same manufacturing problems in other engines from the same time and wonder if these should also apply to the 5.0 liter engines. Has Hyundai acknowledged a problem with these engines and corrected it" If so, why has a recall not been issued, and I not charged for their manufacturing mistake" The dealership has rebuilt the engine and returned my car, charging me $3400.
- Murrieta, CA, USA
My vechile stalls while driving at various times. This could cause a serious accident in which lives could be lost. This eems to be problem with the Genesis from 2012 to 2016 from my research. I am not the only owner with this problem. The dealers cant find the problem or why it is occuring. The dealers give you numerous reasons as to what might be the cause of this problem, but they are not sure. This could cost a consumer $1000 of dollars just to find out what the problem is. This occurs when just driving down a street, on curves or going straight. I have not had an accident yet! im trying to avoid this.this occurs when my gas tank gets low, that is what I have noticed.
- Parkville, MD, USA
10776084,10763932
- Winder, GA, USA
Car shut off full power off while on a residential road and I went across the road up a slanted small hill and ran over tree and yard debris.
- Winder, GA, USA
Complete loss of all power supply and total mechanical system/engine no longer operational
- Winder, GA, USA
Complete failure of engine. Sensors and electrical components malfunctions. Touch screen display non responsive and keystrokes off. Gas/fuel would spew back out when filling. Windshield visibility poor. Lighting dim. Hydraulic system fail. Timing belt fail. Flang sound (ticking in engine) led to engine fail. Electrical lights flickering was me. Vehicle stalled out completely shutting off locking up and seizing out. Components malfunctioning. Hard brake checks, high RPM rrevving, and idleing all are shown when car was traveling at 45 mph and no change in speed. Failure of fluids cause corrosion and hecu. Engine light indicator and engine oil lamp light flickering with no distinct pattern. Proceeded to bang loud in engine. RPM rev 2-3K before speed catches. Cd player problems. Always making a sound as if it is trying to eject and then sputters out. In 2 days the entire vehicle went from no lights displaying no knocking sound. 94K miles total
- Winder, GA, USA
Engine completely stalled 4 times when coming to a stop at a red light. Dashboard lit up with all the icons like it does when you press start on the car without actually turning it on. Ac and radio stayed on but brake pedal and steering wheel tightened up and loss of function in traffic. Had to put gear in park turn off the car and turn it back on. All 4 times it came back on without any problems and took me home. Common issue that others have described and can kill someone!
- Northridge, CA, USA
At approximately 10:30 pm. While driving on hwy at fairly good speed of 73-75 mph, while on cruise control, the engine died and steering became difficult to none at all, all while engine was completely off. Car could not be started again. Vehicle is currently non-operable and parked. It appears I am the third owner of the is vehicle. Your assistance is appreciated.
- San Miguel, CA, USA
The contact owns a 2012 Hyundai Genesis. When slowing down the vehicle to make a right turn, it abruptly stalled in the right lane. There were no warning indicators illuminated. After ten minutes, the contact was able to restart the engine and drove the vehicle home. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was contacted and provided case number: 16139030. The approximate failure mileage was 76,000.
- Winchester, CA, USA
At 31,500 the air conditioning compressor failed. There are numerous posts from other owners about the compressor failing. Hyundai will not share the tsb's about this known issue. An ac compressor should last at least 50,000 miles and in reality a lot more miles. The vehicle was in my garage parked and the compressor went bad. I found out the next time I started the car and the compressor did not work. The compressor insides were plastic according to the Hyundai mechanic jack that worked on the car at san tan Hyundai. The federal government should not let Hyundai sell junk then charge for replacements.
- Phoenix, AZ, USA
The contact owns a 2012 Hyundai Genesis. While the vehicle was at a stop light, it stalled and restarted after a few minutes. All the instrument cluster warning indicators were flashing. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The failure mileage was 87,284.
- Jacksonvill, FL, USA
The contact owns a 2012 Hyundai Genesis. While driving 25 mph, the contact approached a traffic light and the vehicle shut off. All the warning indicators illuminated on the instrument panel. After waiting a few minutes, the contact was able to restart the vehicle and drive home. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 50,000.
- San Mateo, CA, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that the vehicle was consuming oil without warning. The vehicle was taken to dennis Hyundai East (2900 morse rd, columbus, oh 43231, (614) 471-2900), but the cause of the failure could not be diagnosed. The contact was concerned that the engine could seize. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000.
- Columbus, OH, USA
- Clementon, NJ, USA