10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 35,632 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While making a right turn onto ramp engine falls cuts off and I have no control over steering, breaks or anything. Finally got it on to the side of road and put it in park and it cracked right up. This is very scary. What if I had been going fast down the road and could not stop the car. Someone could be killed like this. I decided to look it up on google and found out that lots of other have had the same identical problems and no mechanic or anyone can find anything. Hyundai needs to be held accountable for this and fix there miss up but of course it will take people being killed first.
- Fremont, NC, USA
The contact owns a 2012 Hyundai Genesis. While at a stop light, the vehicle suddenly experienced unintended acceleration. During the incident, the brakes malfunctioned and would not immediately stop the vehicle when the brake pedal was depressed. Moments later, the engine backfired and the check engine indicator illuminated. The vehicle was taken to the local dealer (Hyundai of coconut creek in coconut creek, fl) where it was diagnosed that the engine valve was faulty and needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the transmission was faulty and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 65,000.
- Coconut Creek, FL, USA
The contact owns a 2012 Hyundai Genesis. While driving approximately 5 mph and approaching an intersection, the vehicle stalled. There were no warning indicators illuminated. The contact switched to park and restarted the vehicle. The contact also stated that the failure occurred twice on July 10, 2017. The vehicle was taken to orlando Hyundai in orlando, Florida for diagnostic testing and the throttle body was cleaned. The dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.
- Boca Raton, FL, USA
I was turning to park in my parking space and all of a sudden the car began to accelerate with such speed that I thought it would jump the curb and crash into my home. I was unable to stop the car and the brakes were unresponsive. It hit the curb and finally came to a stop with a terrible shudder/noise.
- Palm Harbor, FL, USA
While driving 25 mph I tried to accelerate the vehicle to avoid collision. Vehicle hesitated to accelerate for a few seconds when accelerator pedal was pressed. Later I tested a vehicle noticed similar consistent hesitation at various speeds. Took vehicle to the dealer. Hesitation was recreated and documented, however dealer was unable to find anything wrong with the vehicle and based on that stated that condition is normal, refusing repair.
- Cheltenham, PA, USA
The vehicle accelerated without the gas pedal having a force applied thereto and with the brake pedal being depressed. Once the automatic transmission was placed in park, the engine operated at over 3,000 RPM without the gas pedal being depressed. Once the engine is turned off and restarted the vehicle operates normally for a short period of time.
- Germantown, MD, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at low speeds in reverse, the vehicle accelerated without warning. The contact crashed into a post but did not sustain any injuries. The police were not contacted. The vehicle was towed to an independent mechanic where the manufacturer was contacted and sent an investigator to inspect the vehicle. The investigation concluded that they were unable to diagnose the failure and would send the contact a formal letter with the details of the investigation. The vehicle was not repaired. The failure and current mileages were approximately 905. Updated 3/13/13 the consumer stated upon reversing the vehicle suddenly accelerated and hit the back of the house. The consumer tried to move the vehicle jumped, then it acclerated into the flower bed and fence. 04/02/2013
- Richmond, TX, USA
Auto hold technology feature failed at a stop light. When on, auto hold illuminates white, and green when it is actively holding the vehicle in place, without the need to depress brake pedal. On a stop light car jerked forward and the auto hold illumination turned orange in color from green. Auto hold feature would not reset even when restarting vehicle. Dealership was able to reset, citing a shortage in the auto-hold unit, with a replacement part ordered. Potentially dangerous if there was anyone in front of the vehicle at the time of failure, as it could of resulted in a potential injury.
- Mequon, WI, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that he attempted to use the cruise control feature and the feature failed. The contact stated that he was driving 30 mph and wanted to accelerate up to 40 mph, but when he stopped accelerating with the switch, the vehicle continued to accelerate on its own. The contact stated that he had to disengage the cruise control in order to slow the vehicle down. The vehicle was taken to the dealer for an inspection. The dealer test drove the vehicle and stated that there was no problem. The vehicle was not repaired. The manufacturer was notified and stated that the vehicle was operating as normal. The failure mileage was 200. Updated 7/23/12 updated 07/30/12
- Westerville, OH, USA
- Glendale, WI, USA