10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 18,816 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was attempting to make a left turn into traffic when several dashboard indicators went off and the power steering shut down. My family and I were almost hit by on coming traffic! in seconds I was faced with having to turn off and restart the vehicle in order to get it to work correctly and get out of the road. Got home and parked it over night and the next day the same thing happened again with steering and instrument cluster. I absolutely do not feel safe in this vehicle! 2015 Genesis 5.0
- Atlanta, GA, USA
Electronic gremlins periodically hit. -at random times the front or rear sensors don't "see" objects. I have kissed bumpers with another car when neither of us saw the other, and my Genesis failed to see. It's allowed me on at least two occasions to pull too close to objects in front. -worse, there are random episodes where the adaptive cruise control fails to see traffic in front of it. Numerous times we have narrowly missed collisions when we had to quickly and forcefully apply brakes. I've experienced this as has my wife and more importantly clients! -the self-retracting mirrors frequently to not work properly and we have to manually override.
- Cumming, GA, USA
Intermittent problems with headlights going off and on (cycling through the options) when using turn signal. Very distracting when driving at night, you try to make a turn, engage the turn signal and the headlights go off and back on, and off again and on again...
- Cary, NC, USA
The vehicle briefly shut down on its own for no apparent reason while in motion at rate of 25mph at nighttime, the vehicle turned back on a second later as if nothing happened. The cause of the shut down is unknown and could have caused an accident had I not been on an empty road. While the vehicle was off, I had no control over power steering or accelerating, the entire vehicle became unresponsive with the both the entire instrument panel and exterior lights off.
- Bozeman, MT, USA
Hyundai Genesis 2015 8 cylinder electrical system caused a battery discharge and failure while parked in garage. Automobile had only 7055 miles on the odometer. No reason for the failure found by Hyundai service representative
- Dunnellon, FL, USA
The auto dimming feature on this vehicle could be a nice feature if it works properly as it would help blinding drivers on the opposite direction while keeping me safe as well. Here is the problem. While traveling on highway 93 from las vegas to phoenix AZ the high bean engaged due to very dark road condition. However the back red light of a vehicle one mile away causes the high bean to disengaged leaving me in the dark again. What is even worse is that a vehicle coming on the other side of the road (not on the same road I am driving on) I mean the other contrary side. Whenever, it sense any light at any distance visible to the naked eye, it will also disengage the high bean. This is totally unnecessary as the transit going on the other direction is not affected due to the large median between the 2 roads. My experience is on the route 93 so far las vegas to phoenix. This can simply be fixed by providing proper illumination while on low bean mode or regular condition at night time as they have done on the 2016 model. On Feb 20, 2016 around 8:30pm while driving on highway 93 from las vegas to phoenix AZ I lost front headlight illumination two times as I was trying to manually switch the low bean to high bean after the high bean had engaged due to the darkness and lack of enough illumination; then it disengaged after sensing either the rear read light of a vehicle one mile in front of me leaving me in the dark again. The other example is when another vehicle one mile away coming on the opposite direction but on the other side of the road and far away from my side due to the large median between road sides. Forcing me to stop and ending off the road and miraculously not going down the cliff. My family and my life is as important as the family of the incoming traffic drivers. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Buckeye, AZ, USA
After tire recall and computer update we first noticed a vibration or shudder for the first few miles. Dealer eventually changed 23 separate tires and problem persists. M. stahl of Hyundai states this is a characteristic of low profile tires. Electrical problems began showing up on a rotating basis. Including, park assist not working regularly. Ventilation changing on its own. Blind spot indicators not working. Rear windows not working. Heated seats not heating. Dash display changes on it's own. Folding mirrors not folding as they should. Car went dead once. Zero acceleration twice when merging into traffic. Smart trunk not functioning. Vents blowing ice cold air without ac being on. Most of these have been photographed or videod. Dealer employees have also witnessed most of these. Occurrences have been in all driving conditions from stationary, back roads and highways. I have all repair orders documenting over 60 days of loss of use while car was at the dealer.
- South Windham, CT, USA
2015 Hyundai Genesis on Dec. 23 at 5;30 pm my car died while I was stopped at a traffic light on a five lane state road. All malfunction lights came on. I used my flashers called the police and waited about 10 minutes with cars whizzing around me. Two police cars accompanied by a fire engine arrived blocked all lanes of the road while firemen pushed the car off the road to safety. The car was towed to dealer where it remained for 14 days. Problem with ECU. On July 25, 2015 my Genesis with 5888 miles would not go over 4 mph and then died while on a private road. All malfunction lights were lit. Car towed to dealer where it was for 6 days. Problem with ECU. Even though the car has been repaired twice I am now afraid to drive this car and feel there is a safety defect over which I have no control. The next time it fails I might not be so lucky.
- Wellington, FL, USA
The contact owns a 2015 Hyundai Genesis. The contact stated that while attempting to use the key fob to get into the vehicle, the doors failed to unlock. The contact stated that the traditional key was used to try to open the lock but failed to allow the contact access into the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the vehicle's system needed to be reset and the battery in the key fob needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 4,700. Updated 9/28/15
- Arlington, TX, USA
Vehicle stalled as I was driving about 25 mph. All systems failed. It could not be started again and had to be towed. There was no previous indication of any mechanical/electrical problem.
- Moreno Valley, CA, USA
The contact owns a 2015 Hyundai Genesis. The contact stated that there was a plastic cover over the key on the front driver side door that failed to come off, which prevented the key from being used. The vehicle could only be opened using the key fob and the driver door was the only door that had a key. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
- Goose Creek, SC, USA
The contact owns a 2015 Hyundai Genesis. The contact stated that rodent's chewed on the wires inside the engine compartment, which caused the air conditioning unit to malfunction. The air conditioner unit needed to be repaired. The vehicle was repaired by the dealer. The manufacturer was informed of the failure. The approximate failure mileage was 1,500.
- Riverside, IL, USA
While driving at 60 mph, speedometer, odometer, turn signals, power steering assist and other accessories stopped functioning.
- Hallandale Beach, FL, USA
- Los Angeles, CA, USA