Title:
Unexpected 12V Battery Failure on Ioniq 6 – Disappointed by Warranty Limitations and Customer Support
Canadian Market
Review:
I purchased a 2023 Hyundai Ioniq 6 in September 2023 and recently had the 12V battery fail at approximately 54,000 kilometers—less than two years into ownership. I was surprised to learn that this battery is only covered for 2 years or 40,000 km, whichever comes first, and is not included in Hyundai’s extended warranty coverage.
What I found particularly frustrating is that the replacement battery installed at my own expense now carries a more generous warranty than the original battery that came with the vehicle. That raises valid questions about the expectations of quality and durability at the time of purchase.
In speaking with others in my network, including family members who own a Hyundai Ioniq 5 and a friend with a similar vehicle, I’ve learned they also experienced early 12V battery failures. This may point to a trend worth investigating further by Hyundai, especially given the importance of this component in EVs.
When I contacted Hyundai Canada to raise the issue, I received a response confirming the warranty limitations, but no further assistance or escalation was offered. I had hoped for a more supportive and customer-focused approach, especially considering my investment in the extended warranty and the relatively low age of the vehicle.
Additionally, a display issue where the car continues to show that it’s “plugged in” even when it’s not has not been resolved despite being flagged during my service appointment.
While I understand that warranty terms are set at the time of purchase, I believe Hyundai should take note of these battery issues and review how they support customers when problems occur within a reasonable timeframe and under what appear to be common circumstances.
This review is intended to share my personal experience as accurately and respectfully as possible in the hope that it may help others make informed decisions and encourage Hyundai to take a closer look at this matter.
Title: Unexpected 12V Battery Failure on Ioniq 6 – Disappointed by Warranty Limitations and Customer Support Canadian Market
Review: I purchased a 2023 Hyundai Ioniq 6 in September 2023 and recently had the 12V battery fail at approximately 54,000 kilometers—less than two years into ownership. I was surprised to learn that this battery is only covered for 2 years or 40,000 km, whichever comes first, and is not included in Hyundai’s extended warranty coverage.
What I found particularly frustrating is that the replacement battery installed at my own expense now carries a more generous warranty than the original battery that came with the vehicle. That raises valid questions about the expectations of quality and durability at the time of purchase.
In speaking with others in my network, including family members who own a Hyundai Ioniq 5 and a friend with a similar vehicle, I’ve learned they also experienced early 12V battery failures. This may point to a trend worth investigating further by Hyundai, especially given the importance of this component in EVs.
When I contacted Hyundai Canada to raise the issue, I received a response confirming the warranty limitations, but no further assistance or escalation was offered. I had hoped for a more supportive and customer-focused approach, especially considering my investment in the extended warranty and the relatively low age of the vehicle.
Additionally, a display issue where the car continues to show that it’s “plugged in” even when it’s not has not been resolved despite being flagged during my service appointment.
While I understand that warranty terms are set at the time of purchase, I believe Hyundai should take note of these battery issues and review how they support customers when problems occur within a reasonable timeframe and under what appear to be common circumstances.
This review is intended to share my personal experience as accurately and respectfully as possible in the hope that it may help others make informed decisions and encourage Hyundai to take a closer look at this matter.
- Stuart M., Stittsville, ON, Canada