Fairly new Hyundai Ioniq LX Hybrid with low mileage, no prior sign, warning light, anything. Suddenly not able to open and access inside vehicle using either of our two smart remote keys. There is no key entry to be found for a mechanical key on the door handles. No way to enter the vehicle to check fuses etc. or open the hood and check the battery and recharge it if necessary. It seems the battery suddenly depleted or died without warning. The only option seems to be to call roadside assistance and if necessary get it towed to dealership where the vehicle was purchased. Vehicle is still on standard 3 year warranty. We also have an extended warranty, which we need to check if applicable.
Update from Jan 12, 2022: This complaint partially resulted by a lack of information provided by Hyundai service personnel, as well as lack of clarity of user manual regarding hybrid vehicle motor system battery and mechanical key entry option, provided by manufacturers in general and Hyundai 2019 Ioniq hybrid vehicle in particular:
1. Our vehicle was purchased in April 2019; it was sold to us as 2019 model. However our Ioniq user manual was showing slightly different remote “smart†key (the one with removable mechanical key). The exact key we have is shown in user manual for Hyundai 2018 Ioniq hybrid vehicle, so we assume that the model we purchased was in fact 2018 model. Therefore we filed this complaint under Ioniq LX 2018.
2. We kind of panicked when the vehicle failed to respond to remote “smart†keys, and when we contacted Hyundai service personnel , they failed to explain to us that the door mechanical key whole is hidden under plastic cover. We were advised to tow the vehicle to the dealership, but they could not promise a timely emergency service due extreme Covid-19 situation shortage of staff. When the CAA towing track arrived, the driver routinely removed a part of plastic door handle cover, exposed the hidden mechanical key entry, opened the door and the hood, removed an electrical box cover, connected start booster to appropriate contacts and started the vehicle. After about 30 minutes of a hybrid drive system running, our vehicle could be driven normally.
3. Based on this experience, we believe that the most hybrid vehicle users are not aware of the following:
* The vehicle motor system battery is not the same as a battery in conventional gas powered cars. The system battery is not under the front hood, but hidden elsewhere in the vehicle and when depleted (causing the vehicle un-operational).
* In such situation, the vehicle can be started by battery booster connected to electrical system box terminals. This information is likely missing in user manual and not provided by automotive service personnel.
* The depleted motor system battery can be quickly recharged from combined power from gas engine alternator and hybrid drive main battery pack.
Fairly new Hyundai Ioniq LX Hybrid with low mileage, no prior sign, warning light, anything. Suddenly not able to open and access inside vehicle using either of our two smart remote keys. There is no key entry to be found for a mechanical key on the door handles. No way to enter the vehicle to check fuses etc. or open the hood and check the battery and recharge it if necessary. It seems the battery suddenly depleted or died without warning. The only option seems to be to call roadside assistance and if necessary get it towed to dealership where the vehicle was purchased. Vehicle is still on standard 3 year warranty. We also have an extended warranty, which we need to check if applicable.
Update from Jan 12, 2022: This complaint partially resulted by a lack of information provided by Hyundai service personnel, as well as lack of clarity of user manual regarding hybrid vehicle motor system battery and mechanical key entry option, provided by manufacturers in general and Hyundai 2019 Ioniq hybrid vehicle in particular: 1. Our vehicle was purchased in April 2019; it was sold to us as 2019 model. However our Ioniq user manual was showing slightly different remote “smart†key (the one with removable mechanical key). The exact key we have is shown in user manual for Hyundai 2018 Ioniq hybrid vehicle, so we assume that the model we purchased was in fact 2018 model. Therefore we filed this complaint under Ioniq LX 2018. 2. We kind of panicked when the vehicle failed to respond to remote “smart†keys, and when we contacted Hyundai service personnel , they failed to explain to us that the door mechanical key whole is hidden under plastic cover. We were advised to tow the vehicle to the dealership, but they could not promise a timely emergency service due extreme Covid-19 situation shortage of staff. When the CAA towing track arrived, the driver routinely removed a part of plastic door handle cover, exposed the hidden mechanical key entry, opened the door and the hood, removed an electrical box cover, connected start booster to appropriate contacts and started the vehicle. After about 30 minutes of a hybrid drive system running, our vehicle could be driven normally. 3. Based on this experience, we believe that the most hybrid vehicle users are not aware of the following: * The vehicle motor system battery is not the same as a battery in conventional gas powered cars. The system battery is not under the front hood, but hidden elsewhere in the vehicle and when depleted (causing the vehicle un-operational). * In such situation, the vehicle can be started by battery booster connected to electrical system box terminals. This information is likely missing in user manual and not provided by automotive service personnel. * The depleted motor system battery can be quickly recharged from combined power from gas engine alternator and hybrid drive main battery pack.
- pds, Burlington, ON, Canada