The contact owned a 2019 Hyundai Ioniq Hybrid. The contact stated that while driving at an undisclosed speed at night, all lights, including the headlights. As a result, the vehicle veered off the roadway into a ditch, coming to a complete stop after colliding with a sign. The air bags did deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital and treated for intracranial hygroma, hematomas in both legs, burns, and various bruising. The vehicle was not taken to the dealer or an independent mechanic but instead towed to a towing yard. The vehicle was not repaired upon being declared a total loss. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 51,000.

- Temecula, CA, USA