The contact owns a 2019 Hyundai Kona. The contact stated while the vehicle was parked, the front passenger-??s door latch did not unlatch as intended. In addition, the passenger's side front door latch failed to unlock using the key. The contact had to exit the vehicle using the front driver's side door. The contact sustained anxiety issues due to the failure. The vehicle was taken to the dealer; however, the failure was not diagnosed, and the vehicle was not repaired. The contact was required to pay a diagnostic fee to diagnose the vehicle. The contact stated that the failure had previously occurred, and the contact was locked inside the vehicle for 45 minutes. The vehicle was taken to the dealer where it was diagnosed with a failed trunk latch assembly. The contact was informed that the trunk latch assembly needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the failure was due to a previous crash which caused damages to the trunk latch assembly. The contact stated the vehicle was not in a crash. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,228.

- Williston, NY, USA