10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,209 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Sunroof stuck in partially open position and will not close. This is a known issue with a Technical Service Bulletin: TSB #MC-10235352-0001.
- Turlock, CA, USA
Vehicle Information: Year: 2020 Make: Hyundai Model: Palisade Component(s): Air Conditioning System / A/C Compressor Problem Description: The air conditioning compressor on my 2020 Hyundai Palisade has failed and does not function properly. The A/C system does not blow cold air, making the vehicle extremely uncomfortable and unsafe in hot weather conditions, especially with small children riding in the vehicle. Hyundai has issued a Technical Service Bulletin (TSB) regarding a known defect with the A/C compressor in this model. Despite this, the dealership and manufacturer have refused to cover the repair or replacement under warranty or goodwill, even though this is clearly a widespread and acknowledged defect. I was quoted nearly $5,000 for the repair, which I cannot afford. Safety Concern: While the issue may appear to be only comfort-related, lack of functioning A/C creates real safety risks: Heat-related health concerns in hot climates, particularly for small children and elderly passengers. Reduced visibility if the defroster system does not work properly (since the A/C system is needed to remove moisture and fog from windows). Timeline of Events: Vehicle purchased: Purchased December 2023 First noticed issue: [XXX] Brought vehicle to dealership: [XXX] Dealer confirmed issue with A/C compressor but refused repair, citing that only certain VINs or conditions are covered, even though a TSB exists. Request: I am filing this complaint because Hyundai is aware of this widespread A/C compressor defect (per their TSB) but is not providing proper warranty coverage or resolution. This places an unfair financial burden on consumers and presents a potential safety hazard, especially for families with small children who cannot safely ride in extreme heat without a functioning A/C system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Glendale, AZ, USA
The sunroof wind deflector broke when I simply opened the sunroof, and the sunroof is now stuck in the open position. I wish TSB 23-BD-003H-1 would've included my VIN so I could've addressed this issue prior to it breaking. Now I am faced with a $3400 repair bill from Hyundai. Hyundai said there is no cheaper option to partially fix it to at least get it closed. Other repair shops are referring me to Hyundai to complete the repair.
- Greer, SC, USA
On [XXX], while driving on the freeway, my 2020 Hyundai Palisade suddenly malfunctioned and went up in flames without warning. My young son was in the vehicle with me. Within moments, smoke and fire spread rapidly, forcing us to stop in traffic and escape before the fire fully engulfed the car. The entire vehicle became a total loss. This was a terrifying, life-threatening situation. My safety and my son-??s safety were at extreme risk. If my other family members had been in the car, the outcome could have been catastrophic. The emotional trauma from this event is significant and continues to affect us. The incident was reported to the San Antonio Fire Department, who responded to the scene and documented the fire. Their reports confirm the vehicle fire: Incident Report #[XXX] and SAFD Case #[XXX]. After researching, I discovered that similar fires have been reported in Hyundai vehicles, raising concerns that this is part of a wider safety defect. Families should not have to fear their vehicle spontaneously igniting on the road. At the time of the fire, there were no warning lamps, error messages, or symptoms that suggested the vehicle was unsafe. The failure happened suddenly and without warning. The vehicle has not been inspected by Hyundai at this time, but it is available for inspection upon request. I am urging a full investigation into Hyundai-??s design and safety practices, as this fire placed lives in immediate danger. This was not just a mechanical failure-?"it was a potentially fatal event that could have resulted in severe injury or loss of life.
- San Antonio, TX, USA
AC FAILIRE IM SUMMER, just outside warranty but tsb issued. Holler Hyundai Service wants to charge me $350 diagnostic fee to take a look and diagnose. Extreme heat while having to use vehicle to go to work, run errands and transport children. No alternate vehicle is available and dealership is unreasonable to work with. Due to high humidity in Florida windows fog and hard to defog, visibility is impaired suddenly while driving
- Winter Park, FL, USA
Went to open the sunroof the back opened a little but would not open all the way and now it won-??t shut either. I-??ve seen a few other owners say that this happened to them as well.
- Parkland, FL, USA
Dear NHTSA, I am writing to report a safety concern regarding my 2020 Hyundai Palisade. Recently, when I attempted to operate the sunroof, it only opened partially and made a crackling sound. Upon closer inspection, I noticed that some of the internal plastic components were breaking apart, and now the sunroof does not close properly. After researching this issue online, I discovered that numerous other owners are experiencing the exact same problem. For reference, here are a couple of user-reported discussions highlighting similar experiences: [XXX] [XXX] Additionally, I came across a Technical Service Bulletin (TSB) related to this very issue, which can be found here: [XXX] However, when I checked my vehicle-??s VIN, it did not appear to be included in the list of affected models, despite my vehicle exhibiting the same symptoms described in the bulletin. This leads me to believe that the scope of affected VINs may not have been fully identified. Given the number of similar complaints shared by other Hyundai Palisade owners, it appears this may be a more widespread issue than initially recognized. I respectfully request that NHTSA consider investigating this matter further, as it may help protect and support additional Hyundai customers who are dealing with this problem and have not yet been offered a resolution. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Pflugerville, TX, USA
Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues led to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety. Also had a failed A/C compressor which i had to replace out of pocket. These things shouldn't be happening on a 4 year old vehicle.
- San Antonio, TX, USA
Description of Incident: The engine in my 2020 Hyundai Palisade Limited failed and ultimately seized despite having been regularly maintained and receiving an oil change less than 3,000 miles prior to the failure. The component that failed was the engine, and according to the dealership, it is seized and no longer operable. The vehicle is currently at the dealership and available for inspection upon request. Safety Risk: The failure posed a significant safety risk. The engine began shaking while the vehicle was in motion, creating a sudden loss of power and drivability. I pulled over immediately and discovered that the engine oil dipstick was dry. I added oil right away, but the engine shut down shortly after. The abrupt loss of engine function while driving could have led to a serious accident had I been in traffic or at highway speed. Reproduction / Confirmation: Yes, the issue was confirmed by Hyundai at Courtesy, a certified Hyundai dealership. They diagnosed the engine as seized and also confirmed that oil was present at the time of inspection, ruling out owner neglect. Inspections Conducted: The vehicle and failed component (engine) have been inspected by the dealership, who submitted a case to Hyundai. However, the case was denied for goodwill coverage despite the circumstances. The manufacturer has been notified but has not physically inspected the engine themselves beyond the dealership-??s report. Warning Lamps or Symptoms: No Check Engine Light, oil pressure warning, or any dashboard message illuminated prior to or during the failure. The only symptom was engine shaking, which began just before the engine shut down. The oil loss occurred silently and without warning, making the issue especially dangerous and difficult to detect in time.
- Tampa, FL, USA
Engine is burning Oil at a rate that requires me to put 2 quarts of full synthetic oil every 2-3 weeks in my car. Hyundai is ignoring this problem and dealership says my engine is burning in a normal range. This is a known issue with these engines at hyundai over the past few years and if it is burning that much oil without any leaks there is no way that is safe.
- High Ridge, MO, USA
1. Left-Side Captain Chair: Upon braking or movement slightly --the seat will come unsecured and jolt forward - causing whomever passenger who sits in it to move forward. 2. Tailgate Locking Lever: Trunk no longer opens upon pressing the button on the exterior. Trunk only opens upon utilizing the safely unlocking feature inside the vehicle - for emergencies only. Should not fail after 4 years. 3. Engine Burning Oil: July 2024 refilled oil change - December 2024 - Four (4 ) quarts of oil lost - vehicle is burning oil at unreasonable rates
- Danville, CA, USA
1. What component or system failed or malfunctioned, and is it available for inspection upon request" The engine failed, as it was deemed "shot" by the dealership. Yes, the engine and vehicle are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle began to stall while driving, which could have caused an accident, especially if the vehicle stalled in traffic or at high speeds. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem was confirmed by the dealership, which diagnosed the engine as needing replacement due to a lack of oil. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the dealership. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear" Yes, the vehicle exhibited strange noises in the last week of October 2024 and symptoms of stalling in early November 2024. The check engine light turned on while driving to the dealership, just before the final diagnosis.
- Pittsburg, CA, USA
While sitting at a stoplight with no moving passing traffic around my vehicle. There was a loud pop/crash sound that came from the roof. I pulled my car into a parking lot and found my sunroof had a large hole in the middle and was shattered. The glass is pushed upwards. My internal shade was closed, which kept glass from falling inside and on me. I was not hit by a foreign object, by all indications the glass spontaneously exploded.
- Longmont, CO, USA
On Friday 6/28/24 I turned my vehicle on to drive to lunch. I put the vehicle in drive and started to move forward out of my parking spot when the following errors flashed on my dashboard in succession: "Check Forward Collision-Avoidance Assist System", "Check Lane Departure Warning (LDW) System", and "Check High Beam Assist System" and then the steering wheel locked while the vehicle was still moving forward. I put the vehicle in park, turned it off, turned it back on and there were no problems. On Saturday 6/29/24, the same series of events happened in the evening when turning the vehicle on from park. On Sunday 6/30/24 I turned the vehicle on in the morning and backed out of my driveway. When I put it in drive and started going down the road the same series of events happened again. This time, it did not resolved when I turned the vehicle off then back on, but happened 7-8 times in succession. The vehicle was not driven all day and when I turned it back on Sunday evening it seemed fine. I drove across town to meet a friend, put the vehicle in park to wait, then in drive (so it had been running for approx 30 minutes) and the issue happened again. On Monday 7/1/24 I had the vehicle towed to the dealership and the issue happened to the tow truck driver as he was getting the vehicle off of the truck. On Friday 7/5/24 I called the dealership and they have "verified my concern" but are not sure why it is happening. I am now waiting to hear back from them on this issue. I have read on an online forum that multiple people have had this same issue with the Palisade.
- Searcy, AR, USA
UNKNOWN The sunroof shattered as we were driving down the interstate. To our knowledge nothing hit the sunroof to make it shatter. We did not see any rocks or debris. This is a safety issue as if we wouldn-??t have had the inside shade closed we would have been showered with glass while driving at highway speeds and could have been injured.
- South Saint Paul, MN, USA
Driving along I94 then suddenly heared a popping sound when I checked the sunroof exploded/ shattered to pieces.
- Chicago, IL, USA
My 2020 Hyundai Palisade slipped into neutral while slowing down in traffic. Was able to quickly pull over, brake and put back into drive. Happened 3 more times while slowing down for turns on my way home. All happened under 15 mph and had a slight grinding sound when placed back into park, drive then accelerating. Plan to take it to the Hyundai dealership tomorrow, but scared to drive it!
- Saint Charles , IA, USA
Due to a recall that Hyundai has not fully resolved, I am unable to use the OEM tow hitch that I paid for when I purchased my car because there is not an updated fuse for the trailer hitch. Hence, trailers won't have lights, making them illegal and unsafe. The Hyundai dealership "resolved" the recall by removing the fuse several months ago, but never replaced it. Furthermore, the dealership never told me that I was unable to use the tow hitch. I was only told that the recall was resolved.
- Gaithersburg, MD, USA
On February 2024, I took the SUV to Lynn's Hyundai for an issue with A front sensor or the braking system - The problem is when you're driving at times very often in the streets, the vehicle will automatically cause the brake sensor to go off the dashboard with light up and the brakes will engage causing the vehicle to jerk hard and or stop at times and I have a huge concern that this may cause a serious accident. I was told by Hyundai service department, that perhaps were driving to close to other vehicles to cause this, but it happened several times when there are no vehicles or objects present. Apparently they had no interest in resolving this matter, they claim that the system test showed no duplication of said issue, vehicle was taken on a road test and they found no issues, The recall were all fixed, and I was called to pick up vehicle. I drove a few and the braking started again, so I pulled over and started recording to see if happens again and I was able to catch some of this problem on video. This has caused my husband to lose control of the vehicle causing him to hit a cone on the road. Your immediate help with this matter would be greatly appreciate.
- Toms River, NJ, USA
- Macon, GA, USA