Rear shocks fully worn out struts and shocks are no good very dangerous when hitting a large bump in the road can cause steering off road because of hard hitting no shock rear end

- Talbott, TN, USA

Rear shocks failing due premature wear and tear. There were/are no warning lamps and there was no singular incident (eg. accident) that caused this problem that I am aware. The passenger-side rear shock started exhibiting knocking noises in August 2024 when the car was 5 yo and had approx. 85000 miles. Since, the knocking is more frequent but not louder. Also, the ride has slowly become worse over bumps. Dealer confirmed problem.

- Cohasset, MA, USA

OEM shocks are clunky and noisy. Exhibit a rattling sound at lower speeds namely at rear right. Noise is progressive and noticeable at higher speeds as time goes on.

- Lees Summit, MO, USA

Rear shocks stiff and making noise

- Fontana, CA, USA

Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues led to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety. Also had a failed A/C compressor which i had to replace out of pocket. These things shouldn't be happening on a 4 year old vehicle.

- San Antonio, TX, USA

Self-leveling shocks leaking on both sides.

- Arlington, VA, USA

The self-leveling suspension system failed. The ride is uncomfortable and on a bumpy road, the vehicle is hard to control because it bounces up and down. I looked at the rear self-leveling shocks and they were made by KIA. Hyundai alleged they are separate manufactures but I believe they are the same.

- Tucson, AZ, USA

The rear self leveling shocks continually break. They do not last, no recall given even though multiple people say they have same problem.

- Moose Jaw, AK, USA

Rear suspension has failed. Back of car bounces on slightest of rough roads. Ride is very rough for passengers in back two rows. Driver and front passenger also experience bumpy ride that was not there before. When researching, this seems to be a common issue for Palisades with self leveling rear suspension. Car does not seem safe from bouncing due to rear suspension failure.

- Edmonds, WA, USA

My rear shocks and or insulator were replaced under a TSB 22-SS-001H at 50000 miles. At 79000 they are needing replaced again. I am told the TSB no longer applies since it is out of warranty. I see others having the same issue. Can Hyundai be held accountable for obviously replacing a defective part with another one?

- Moneta, VA, USA

In August of 2023, Stivers Hyundai located in Columbia, SC replaced the rear shock absorbers on my 2020 Hyundai Palisade Limited due to a rattling and knocking noise in the rear of the vehicle. The noise never completely went away, but was somewhat better. In July of 2024 the noise was back to the same noise as we were hearing in 2023. We took the vehicle to the dealership in August of 2024 complaining of the same noise previously heard. The dealership stated that we needed new shock absorbers (same as which they replaced a year ago) and which only had approx. 20,000 on them. When we explained that they had just replaced them a year ago, they completely dismissed our concern and noted that they needed to be replaced and offered no explanation as to why they would wear out in a years time. At the point we visited the dealership in 2024, the vehicle was no longer under warranty and we were quoted over $3,000 to fix the issue. In looking through other online forums, this appears to be a common issue with this vehicle. My thought is that there is an underlying issues that is causing this to happen that may not be addressed through simply replacing the rear shock absorbers. Maybe there is an issue causing the shock absorbers to wear out so quickly and that issue has not been identified. Nonetheless, shock absorbers should not wear out in 20,000 miles under normal (mostly interstate) diving conditions.

- Lexington, SC, USA

Rear suspension with auto level function is not working properly. Rear is super stiff and bouncy ride over small imperfections on the road. Even with brand new tires it-??s still an unpleasant ride. Rear passengers are not comfortable anymore.

- San Antonio, TX, USA

The ride is extremely bumpy, especially for children in the back seats. Hyundai has replaced the shocks/struts twice with less than 20,000 miles on the car. They are apparently using the same part which is why they keep wearing out badly.

- Houston, TX, USA

Self-leveling shocks are bad just over 70,000, when the vehicle is out of warranty. Contacted Hyundai with no assistance. Did my own research and found that it seems to be a known issue with Hyundai Palisades. [XXX] [XXX] Seems ridiculous that a part so expensive without the option for aftermarket parts would be going bad so easily. My safety has not been jeopardized YET; however, worn or broken shock absorbers can lead to reduced braking efficiency, which could be a serious safety risk in the event of an emergency braking situation. In addition, worn or broken shock absorbers can cause your vehicle to skid on wet roads Repairs are ongoing with an independent service provider. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Suffolk, VA, USA

The rear suspension makes a clunking noise. This is a known issue for the palisade and because I-??m at 80,000 miles on the vehicle they want me to pay $6,000 for the replacement! This is insane.

- Indian Head, MD, USA

Having noise from the rear suspension while hitting a bump or turning. dealer says its in the shock or the mounting assembly. I am concerned if its in the mounting of the shock, and the shocks are loose it could be a safety issue. Its been months now and it is getting worse. the dealer is not communicating with me on fixing the problem.it was fixed once on. 11/9/2022 invoice [XXX] and on 8/22/2024 invoice [XXX] it started again Larry miller Hyundai Peoria az. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Phoenix, AZ, USA

The rear shocks on my vehicle were checked and the left rear is requiring replacement at approximately 33K miles. The leakage was gradual and after the ride became noticeably rough, I took it for diagnosis at Safford Brown in Fairfax, VA. A failed left rear shock was confirmed. I am replacing to make the ride bearable, and in researching the issue, learned of a TSB for my model year issued by Hyundai for rear shock problems. I will request that the dealer keep the bad components if needed for further action to be pursued with Hyundai. The service advisor also noted very uneven wear on three tires which I believe to be directly caused by the gradual failure of the shock. An alignment was recommended. I have been advised by the service advisor and technician that the right rear shock is intact and does not require replacement at this time.

- Alexandria, VA, USA

Suspension has made a thumping/creaking noise from both side of rear since new. Brought it to two dealers and they could not fix. The problem has been only getting worse over time. I worry the rear shocks are another component is going to fail and the ride quality / road holding ability has also been getting worse. I have entered details for when the problem first started (essentially when new) but it continues to this date.

- Wauwatosa, WI, USA

The rear shocks have failed multiple times on my vehicle. The original shocks failed under 50k miles. I had them replaced on February 14 with OEM shocks at the dealership. The replacement rear driver side shock began leaking last week, approximately 6.5 months after install. It is currently available for inspection upon request. Without properly working shocks, the car is more difficult to control over rough roads, and creates a safety hazard for myself and others. The original shock issue that was corrected in February was reproduced by the dealer and an independent service center. The new problem is self diagnosed, but is very evident when looking at part and surrounding area (fluid leaking from the shock and dirtying the surrounding parts). The vehicle has not been inspected by the manufacturer, police, insurance representatives or other parties. There were no symptoms of the problem prior to failure.

- Wentzville, MO, USA

Noise and rough going over bumps in the rear

- Clarksville, TN, USA