Received letter from Hyundai that the company was "preparing a remedy" for possible rusting springs on my Santa Fe. I waited about a month for second letter as to where and when to get springs inspected. Called Hyundai 1-855-671-3059 got run around no assistance. I can get car inspected myself and pay for springs myself. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Douglaston, NY, USA

My 2004 Santa Fe has serious rusting on the under frame. Rust is on the weld points and the fuel and engine covers are completely covered with rust and have chunks missing. A recall of 2001 through 2003 sante fe vehicles does not include ours. We have 64,000 miles on it and well taken care of and we our very concerned that further rusting will cause important parts to give way. I was told by Hyundai that nothing could be done but I could write a letter of complaint to Hyundai of America. This I did and have not had any response as of 10/26/2009. My vehicle '!@#$%. I am sure this is not an isolated vehicle and probably people do not realize there is an issue because like our car, it looks great until you put it on a hoist.

- New Berlin, WI, USA

I purchased a used 2004 Hyundai Santa Fe in Aug/2005 from a Hyundai dealership (# ). in Aug/2006, the airbag light came on. The vehicle was taken to the dealership and the results were "code B1382 psab resistance high - resecure connector under the passenger seat/clear code". in Feb/2008, the airbag sensor again appeared. The same technical code was detected, and the dealership resolution was to "reroute wire harness". in Mar/2008, the airbag light again appeared and was serviced by the dealership. In Nov/2008, the vehicle was again taken to the dealership due to the airbag light appearing. At the time of service in Nov/2008, the vehicle was out of warranty. The dealership indicated they would not fix the airbag free of charge under the warranty, at which time, they were informed that a complaint would be filed under the California lemon law due to repeat fixes for the same issue. The dealership then fixed the issue. On Nov. 26, 2008, the vehicle was hit in a high-speed rear end collision (~35mph) while at a stop light and pushed into an intersection, where it broadsided a moving vehicle. As a result of the impacts, the Hyundai was totaled, all rear seated passengers sustained injury due to the spare tire being lifted from the initial impact and raising the 60/40 split rear seat and pushing it forward, the front passenger received chest contusions and the driver of the vehicle sustained upper body injuries. Despite being pushed forward and making a strong impact, the airbags failed to deploy. I requested Hyundai investigate the matter, and they determined that although the front right of the vehicle was damaged from the secondary impact, it was not sufficient to warrant airbag deployment. I researched complaints from other Hyundai owners regarding repeated airbag sensor light repairs and other airbag failures, including stories of crashes into poles with failed airbags. Hyundai has not issued any recall, but they probably should.

- Northridge, CA, USA