I would like to first thank you for taking the time to review this letter. March of this year I purchased a 2004 Hyundai sante fe. I was motivated to do this based on my prior experience, as a former owner, along with the coupled knowledge of HyundaiS improved warrantees. In the past I had no reason to bring a Hyundai into the shop for repairs, other than for routine maintenance. The problem IM having with my current vehicle is focused in the drive train, specifically the transmission. It has been going on for approximately 5000 miles. Initially I thought it was just a matter of breaking the car in, after which point things would start to work smoothly. The nature of the problem is as follows: When the vehicle gets warmed up the shifting, on occasion becomes jerky. Also when the vehicle is transitioned from park to drive, the initial takeoff stutters, as if the car is intermittently losing power. After the vehicle is up and running in drive, the problem goes away. It only occurs for the first 20 yards of initial takeoffs. The problems described above are intermittent. Knowing that the vehicle is covered under HyundaiS warrantee, I took it in to have it looked at. Prior to this, I spoke with one of the shops managers and described my problem. He indicated to me that it was probably the transmission controller. I asked him if he had seen this problem before and his reply was yes. After the mechanic road-tested my vehicle they came to me and said they could not duplicate the problem. I said, after I leave here itS going to continue to exhibit the same problems, requiring a return visit. He replied, yes. I asked if they could replace the transmission controller board. They replied that they could not just throw parts at my car in an effort to make it right.

- Hammond, IN, USA