The middle seat (passenger) driver's side shoulder seat belt came apart when a passenger tried to buckle up. The passenger pulled the shoulder strap out to pull around and buckle to the seat latch when the latch plate just slide right off of the belt. There was nothing securing the shoulder strap. It just came apart. I went to the dealership to have the problem checked out and fixed as I was certain it would be covered under the car's warranty. I was shocked to find out that I would have to pay a couple of hundred dollars to have the seat-belt fixed! how could the dealer/manufacturer not be responsible for a seat-belt malfunction? I still have the seat-belt problem as I believe that Hyundai should fix it and not charge me. If this happened to me, then I feel that it probably has happened to other vehicle owners so I am trying to find out if this is a wider spread problem than just a fluke with me.

- Kensington, MD, USA

A passenger in the back seat went to put on her seatbelt and found that the shoulder harness just came apart making it completely unusable and unsafe. I went to the dealer, fitzgerald Hyundai and reported the problem, expecting them to fix it but I was told it was my problem and I would have to pay to have it fixed. I was shocked as I believed that a seat belt malfunction was a safety issue that any dealer would take immediate responsibility for. When I insisted that the I did absolutely nothing to cause the malfunction and the dealership should fix it I was told that they would have to check it out with a higher management level and would get back to me. I have had no follow up from fitzgerald. I followed up twice by email once using their own website form hoping that would get a response, but still nothing. I am now concerned that this issue with the seatbelt may be a problem with other Hyundai owners so I am reporting the problem. I do not use my back seat for passengers very often but nevertheless I feel a seatbelt malfunction is a safety concern of high priority and something that a dealer should take care of immediately and there should be no dispute!

- Kensington, MD, USA