The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA campaign number: 17V226000 (engine and engine cooling); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact heard a knocking noise coming from the engine whenever it was driven. The contact took the vehicle to the North end autoshop and the starter was replaced, but the failure recurred. The contact stated that the knocking became louder and pulled the vehicle over. When the contact attempted to restart the vehicle, it failed to start. The contact had the vehicle towed to a certified mechanic who informed the contact of the recall. The starter was replaced. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Mount Olive, NC, USA