10.0

really awful
Crashes / Fires:
3 / 20
Injuries / Deaths:
3 / 0
Average Mileage:
40,729 miles

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« Read the previous 20 complaints

problem #124

Jun 282021

Santa Fe

  • miles
2014 Sante Fe Limited. 109,000 miles. Original owner. Bought brand-new from dealership. Done all the maintenance on time and as recommended by manufacturer. Right before last oil change (which was only less than 500 miles over) knocking noise started. Oil change done and nothing was reported as being a problem. Knocking continued. Drove to dealership and they said they could not look at the car until a week later. I said ok I will bring the car back and they said I should not drive car since it sounded like it was a bearing rod failure. Later that week I was told that it was a "lower bearing failure" and that a new engine would be needed to which I was used for a used engine $11,292.49. This amount is a little more than the car is worth. I was told that the current recall for this same issue is only for the Sante Fe Sport which is a the 4 cylinder engine and the Limited is v6. I told the service department that this is the exact same thing as the other recall for the sport model and I don't understand why it isn't covered also for the v6. I called on 7/6 to Hyundai Corp to start a claim on getting the engine paid for. They said it could take up to 10 working days. On 7/22 (12th working day) I called in to Hyundai Corp and was told I should be getting a call the next day from the case manager. I received an email 7/23 that a case manager has not been assigned but should be shortly. I replied back to that email saying that is not acceptable. 7/26 AM called Hyundai again and still no case manager. Alert has been put on the case to get a case manager to look at it soon. Sent a followup email documenting what was said. 7/27AM called Hyunda again and still no case manager and nothing that department can do. I asked for a manager or someone at the national team contact info but Hyundai would not provide it to me. Sent a followup email documenting what was said. Thankful that I wasn't in an accident with my two young kids.

- Acworth, GA, USA

problem #123

May 072021

Santa Fe

  • miles
The pistons started popping and then car wouldn't start anymore. Hyundai wouldn't help with anything even thought there are less than 100,000 miles on the car because I am the second owner. There is a recall for this year but on 4 cylinder engine but mine is a 6 cylinder. I find it really hard to believe this is not related to their recall.

- Apollo, PA, USA

problem #122

Mar 232021

Santa Fe

  • miles
[XXX] and is leasing the car. We received a notice of 8:18-cv-02223. I called the dealer for help. They promise to return my called to book a appointment.They never contacted me to fix the issue. The same week my fiancé was helping my sister move in Baltimore. When she returning home the car turned off in the meddle of the hi way. Other car where close to hit her. That when shecalled 911. When they arrived they notice she was few asthma attack to the situation. They where nice to ask me to wait inside of they state car. I was in the car for few minutes. When a officer came over to do the report. He asked for my documentation when suddenly she hurt a big impact in the officer car.Shewas having intense headache. She was transfer to the nearest emergency room.The incident is causing a-lot financial and health issues. One of the those issue is the car. The has done some repair but dint replace all parts. Now the car is having a house calling system leaking. We got in contact with the dealer. They dint offer solution but more problem. They dint want to provider another car while our gets fix. we only have one car and we depend of it. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Woodbrige, VA, USA

problem #121

Apr 102021

Santa Fe

  • miles
Hyuandi recalled Santa Fe 2.4L engines. Ignoring and refuses to acknowledge many 3.3L Santa Fe-??s SAME engine failures as they have had lawsuits over. I-??m reaching out AGAIN demanding investigations EVERY FAILED ENGINE REPORTED. Denying accountability For the safety of their customers! My engine blew driving onI-40 interstate. I was accelerating to pass a vehicle. During my attempted acceleration I lost all petal pressure and my foot went to the floor. The RPM-??s spiked up 5-6k. the oil pressure escalated rapidly. My car seemingly stalled out. Losing ability to keep moving. What looked like steam coming out of the passenger side front wheel well. Assumed that was from a liquid hitting the hot brakes. After sitting for a few moments, I attempted to restart the vehicle. turning it off & it never came back on. Following failure to start back up. I checked the oil level. ALARMINGLY- it was completely dry. While inspecting the car on the side of the busiest highway! there was no large apparent leaks, where the oil would-??ve run out. This is a direct display of the motor burning the oil over time. The Hyuandi dealership is responsible for the maintenance and my cars inability to run. As the oil-??s mysterious disappearance is from a malfunction in the engine. the REASON my car ran out of oil. MONTHS prior to its mysterious disappearance the oil was changed & NO concerns of malfunction or failure to run, we-??re reported after my maintenance by the SAME dealership who blames me. Denying the truth. Blaming me for -??lack of servicing-?? the vehicle they serviced AND WAS NOT DUE OF ONE. Hyuandi-??s ignoring their engine problem. Putting their customers and many other drivers lives AT RISK. and I-??m highly disappointed in the service from both hyuandi, all dealerships, and the refusal to acknowledge THEIR responsibility for ME NO LONGER HAVING A RUNNING VEHICLE. Not offering a replacement engine. Expecting ME to drop $6,000 which is half the price of my cars value. I WANT ANSWERS!!!!!!!

- Marion, AR, USA

problem #120

Jun 012021

Santa Fe

  • miles
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving at various speeds, the vehicle would shut-off without warning. The contact had the vehicle towed to her residence and anticipated that her vehicle would be included in a class-action lawsuit. The contact then had the vehicle towed to the dealer. After inspection, the contact was informed that metal shavings were found in the engine. Due to the failure, the engine needed to be replaced. The manufacturer was notified of the failure and informed that contact that there were no recalls on the Vin. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was unknown.

- Kent, OH, USA

problem #119

Jun 022021

Santa Fe

  • 40,000 miles
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving 10 mph, the vehicle loss motive power. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to the local dealer to be diagnosed but was not repaired. The manufacturer was informed of the failure. The contact was awaiting a response. The VIN was not available. The failure mileage was approximately 40,000.

- Orlando, FL, USA

problem #118

May 022021

Santa Fe

  • miles
There is a known issue with the GDI engines that is causing an oil consumption issue. Hyundai is aware and is not willing to cover the cost for what they say may fix the issue of the vehicle is out of warranty. It is affecting many vehicles and the dealerships are passing it off to Hyundai and Hyundai is stating it should be covered under engine warranty and it is not.

- Winston Salem, NC, USA

problem #117

Apr 102021

Santa Fe

  • 110,000 miles
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving 70 mph, the vehicle jerked abnormally. The contact stated that smoke started coming from the passenger-??S side tire. The contact stated that the oil from the engine was leaking onto the brakes causing the smoke. The contact pulled over to the side of the road and upon exiting the vehicle, noticed that the engine was damaged. The contact stated no warning light was illuminated. The vehicle was taken to gossett Hyundai South (2660 mt moriah rd, memphis, tn 38115) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The contact related the failure to NHTSA campaign number: 17V226000 (engine and engine cooling). The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

- Marion, AR, USA

problem #116

Apr 102021

Santa Fe

  • 111,000 miles
My 2014 hyuandi Santa Fe engine mysteriously blew after burning all my oil. No warning signs, lights, and 3 months prior just got serviced at the dealership. Oil changed. No mention of my engine burning my oil. However, one month ago driving down a highway. My car made a strange pull. It didn't feel good. For precaution I pulled over. My tires were steaming looking like smoke. My car stopped running completely and wouldn't start again. My car showed no problem, no sign, no warning and never been late on a service due. The few miles over I was on my first service- is no excuse for my oil being empty. Having been serviced just 3 months prior, and only a few miles over my service date. My engine blew. Burning all my oil. And no sign, and warnings from my car. Besides my entire car shutting down on a busy highway. My engine was recalled, but case closed in 2017. My dealership won't cover my engine. And I'm furious. What amount of money this car has been, one month in the shop, no rental car given for transportation, hyuandi do better!!!!!!

- Marion, AR, USA

problem #115

Apr 162021

Santa Fe

  • 125,000 miles
I pulled out in my vehicle from a cross-street onto a busy main highway and after about 15 or 20 yards, the car engine suddenly shut down without any previous warning or signs. I towed to Hyundai dealer service department and described what happened. Only knowing the model and year, they indicated that it was likely caused by the same issue as dozens of vehicles they had on the lot or already fixed. This is a severe safety issue known by Hyundai, the government (via existing class action lawsuit settlement), yet the owners of these vehicles have not been notified or provided a safety recall. I was at great risk stalled in the middle of a busy highway until a sheriff deputy passing by assisted.

- Smyrna, TN, USA

problem #114

Mar 202021

Santa Fe

  • 116,000 miles
On two occasions our car stalled on a busy freeway which caused us to once coast over to side of road. On second occasion, car stalled while in the middle lane of hwy 36 in stillwater mn. Car eventually started and check engine light started flashing. Car started to hesitate and a knocking sound was heard. Brought it to dealer and they said it was a oil maintenance issue which was not true as we performed oil changes when instructed.

- Lake Elmo, MN, USA

problem #113

Mar 312021

Santa Fe

  • miles
Excessive oil consumption

- Oak Lawn, IL, USA

problem #112

Mar 282021

Santa Fe

  • 75,000 miles
While driving along the highway about 70-75 mph I started to hear a knocking sound, I began to slow down and the noise continued every time I accelerated. There were no dash lights displayed the entire time. All of a sudden I hear a bang and had complete engine failure. The oil was changed within the last three months and im pretty sure the engine block is cracked. The dealership is investigating and turns out that my car is under recall, so hopefully they will replace the engine at manufacturer cost.

- Schaumburg, IL, USA

problem #111

Mar 142021

Santa Fe

  • 104,000 miles
Died driving home had it towed to Hyundai got a call today and a bearing screwed up and caused the engine to lock up...curious to know if it's just my luck or if there were other santa fails like mine...come to find out open recalls on 2014 Santa Fe sports but no such luck with the limited.

- Olive Branch, MS, USA

problem #110

Mar 132021

Santa Fe

  • 120,000 miles
The engine started knocking like a rod maybe. It was sitting over night no previous issues and when I started it that was the noise it was making. Just bought the car in July of 2020

- Marlow, OK, USA

problem #109

Mar 112021

Santa Fe

  • 130,000 miles
I purchased this vehicle in 2016 and received free oil changes through the dealership I purchased it from. I noticed that in between the recommended 7500 mile oil changes that I had to add oil or get another oil change prior to the recommended time frame as it seemed to burn oil. I took it to a shop about 1 1/2 years ago but they couldn't find anything wrong and no lights on the dash were on. Just a few weeks ago I noticed a burning smell and checked the oil again and it was low so I added 4 quarts. I then noticed a knocking sound the next time I drove it and took it right to a shop down the street. They said if was a bad bearing and that I needed a new engine! it has 130,000 miles and the only problem I have had is this oil/engine issue. I owe $7000 and an engine will cost $5000 plus labor. Why are the engines failing on the 2014 sante fe's"?" I would definitely like answers.

- Baltimore, MD, USA

problem #108

Feb 242021

Santa Fe

  • 53,000 miles
I was driving along and out of nowher, heard a loud knocking noise from the engine. No engine lights were displayed. I took it to a mechanic and he said I needed a new engine. He thought it was strange to need a new engine at only 53K miles, so he said I should check with the dealer for any defects. We took it to the dealer and they confirmed the noise was caused by rod bearings being prematurely worn and it in fact needed a new engine. We had always taken it for regular oil changes and confirmed this with receipts. They said there was a recall of this engine problem of the same year and make but our SUV was a limited and only the sport model was included in the recall. They said they would check with Hyundai to see if they would cover it considering the recent issues with this model and year of car. They came back and said they would only cover a portion of it and wanted us to pay $3300. We are now checking with another dealer and have been without a car for over a week. It seems crazy that we would have to pay for a known manufacturing defect.

- Lisle, IL, USA

problem #107

Feb 262021

Santa Fe 6-cyl

  • 115,000 miles
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving 60 mph, the contact heard a knocking sound coming from the engine compartment. The vehicle loss motive power and stalled. The contact pulled over to the side of the road. The contact stated that some smoke coming from the engine. The contact stated no warning light was illuminated. The vehicle was towed to langdale Hyundai (4001 N valdosta rd, valdosta, ga 31602, (888)862-6192) where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 17V226000 (engine and engine cooling) however, the VIN was not included. The manufacturer was informed of failure and confirmed that the VIN was not included. The failure mileage was approximately 115,000. Consumer stated engine work was done on May 2020 but stalled on Feb 2021.

- Atlanta, GA, USA

problem #106

Feb 282021

Santa Fe

  • 176,000 miles
Oil level was checked and fine it is checked periodically it checked good.I was driving home Saturday noticed a slight ticking stopped checked the oil not touching the stick so I put 2and a half quarts in it headed towards home about 45 min down the road it seems to have spun a bearing /blown the engine it's a loud knocking noise

- Manning, SC, USA

problem #105

Nov 282020

Santa Fe

  • 114,738 miles
My car is rod knocking. I took it up to Hyundai and they comfirmed it. Ro 6034121. I had found a recall related to the 3.3 engine stateing that there could be prematurer bearing faliure. It stated an error in manfaturing up until May 2014. My car was manafatured by January 14 2014. I was delivering pizza on a Saturday night when out of nowhere I started to hear it knock. After I had finished the delivery I went back to the stoor and called a mechanic to look at it and comfirmed it was knocking.service have all been kept up. I understand that my vehicle is not under the recalls bad batch list but it is haveing all the issues relatede to the recall. Hyundai has had my car for over a month and I have been waiting on comfermation and endded up being declined.

- Tulsa, OK, USA

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