The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle also shuddered and lost motive power. While attempting to drive up a hill, the vehicle failed to accelerate above 25 MPH. The vehicle was taken to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The contact referenced NHTSA campaign number: 17V226000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.

- Bonney Lake, WA, USA

The contact owns a 2014 Hyundai Santa Fe. The contact stated that while driving at various speeds, an abnormal clicking noise would emit from the vehicle without warning. As the noise persisted, the contact stated that the vehicle shut off upon the depression of the accelerator pedal while at a stop. The check engine warning light was illuminated on the instrument panel during the failure. Upon restart of the vehicle, the vehicle began to hesitate upon depression of the accelerator pedal as the RPM's began to rev. The contact was able to reach her destination and upon inspection of her vehicle, she discovered that there was no oil in the engine. The contact called the independent mechanic where she had her recent oil change and they informed her of NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) which was linked to the failure. The contact notified the dealer about the defect and had the vehicle towed there for assistance. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be serviced or repaired. The failure mileage was 136,981.

- Canton, MS, USA

The contact owns a 2014 Hyundai Santa Fe. The contact stated that while her husband was driving at an undisclosed speed, there was a knocking sound coming from the vehicle. The vehicle was taken to the dealer and diagnosed with engine rod knock and engine failure. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was 99,271.

- Toms River, NJ, USA