On the way home one night, my Santa Fe decided to not accelerate beyond 45 mph. Upon taking it into a shop for diagnostic, the engine made a loud squawk/squeal and a loud knock. Afterwards the engine had a continuous knocking noise. The mechanic informed me that the engine was bone dry and after pouring 3 quarts of oil, the dipstick still did not indicate any oil in the engine. He advised to have it towed to dealership. I also reached out to Hyundai to open a case and they also advised to have it towed to a dealership for further diagnostic to confirm if under recall.

The dealership mechanic stated it is rod bearing failure and to bring up all maintenance records. Hyundai case worker seems to be eluding all my calls for follow-up. This is where I am today.

I bought this Hyundai Santa Fe 8/26/19 with a little over 60,000 mi. Since Hyundai are Supposed to have great warranties and these vehicles are covered until 100,000 powertrain. What I didn’t know was since I am the 2nd owner it doesn’t cover me! Apparently for a 2nd owner they DON’T HONOR this commitment! Which I found out when the ENGINE DIED at between 80,000-81,000 miles. My mechanic said the noise I heard was the crankshaft. Bad piston rings, burning oil.

I take good care of my vehicles, I can’t afford not to. I get my oil changes done and the checks where they tighten the bolts. Every time I hear a strange noise, I call my garage and have it checked out and fixed. I would understand not covering it if I didn’t take car of it, but I do. It’s NOT RIGHT that they only cover their warranty for the first owner. If they cover to 100,000 miles then they should truly cover it to 100,000 miles. This we only cover it to 60,000 if your a 2nd owner is Crap! It’s another way for them to Rip-off the Consumer's. I still have a bank loan for this SUV I’ve has less than 2 years and drove about 20,000 miles. A used engine with my miles is around $6,5000 just for the engine, that doesn’t doesn’t include the labor to put it in!

The warranty isn’t transferable, was what I was told when I called corporate. The problem is from the engine, not from anything I did, so why won’t they do the right thing?! I don’t have the $$ to put in an engine. I still have no vehicle to drive. My husband goes back to work in the office (been working at home for COVID-19) in August and I can’t drive his car anymore!