The contact owns a 2017 Hyundai Santa Fe. The contact stated that upon start the vehicle, there was an abnormal grinding noise coming from the engine. There was no warning light illuminated. The contact stated that the vehicle stalled soon after while depressing the accelerator pedal. Due to the failure, the vehicle was towed to Bell Road Mitsubishi (1901 E Bell Rd, Phoenix, AZ 85022) where the vehicle was diagnosed with engine failure. The dealer and the manufacturer were both notified of the failure and instructed the contact to tow the vehicle to the dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The vehicle remained in the possession of the dealer where it was towed. The failure mileage was unknown.

- Glendale, AZ, USA

Our car started making noises and hesitating while revving engine to increase speed. Two days later we took the car to our mechanic. No warning lights. They test drove the car but apparently couldn't replicate the issue. Tried again and couldn't start engine. They thought it may be the starter. A new starter did not solve issue. They called us back and said the engine has locked up. It wasn't a safety issue as the car was parked but I assume it could have been an issue if we were driving it when engine locked up. We regularly change the oil. We have approx. 109k miles on the car. An engine should last longer than that.

- Marietta, GA, USA

I just bought this car with only 58,000 miles on it back in October. The dealership I went to pressured me into buying this car for $5,000 more than the Toyota I went in for. I had a bad feeling from the start, but I-??m young and easily taken advantage of. While driving a couple weeks ago, taking my [XXX] son home from the park, a check engine light came on. (First light to ever come on since getting the car) I was worried and took it easy trying to get home. The car didn-??t make it home, it stalled, then wouldn-??t start again. I got it towed to Hyundai and found out the engine has seized. I-??m devastated. I-??m a single mother and couldn-??t afford this car very easily to begin with. Now I-??m stuck with a car that I won-??t be able to afford to fix and a payment. Why is Hyundai allowed to make & sell unsafe vehicles? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lebanon, OR, USA

In December 2023 while getting a routine oil change, the mechanic told me there was no oil in the car but it was common for these vehicles. They told me to start getting it checked at 3,000 miles and having it topped off. When I went again in March 2024, there was again no oil. (I barely drive the car as I work remotely from home and rarely leave my house.) I called a mobile mechanic who came out and checked out the vehicle and told me it was probably the turbo out. I paid to replace the turbo. While driving in April 2024 the car suddenly lost all power and I coasted into a gas station. It refused to start. When the mechanic came, there was again no oil. After towing it 20 miles home, I spent the next few weeks replacing fuel injectors, spark plugs, and everything I could think of with no luck. Finally took it in to Hyundai and was told there was no compression in the 4th cylinder and a new engine was going to cost me $8650. The engine barely has 117k miles on it and everything else is in excellent shape. There were no warning signs ever that my car was low on oil, never any indication anything was wrong in the 5 years I have owned it until suddenly it breaks on me out of nowhere. Now I find out, after buying a $40,000 vehicle, that this is common for these vehicles and Hyundai is doing nothing about it.

- Quinlan, TX, USA

Driving car at highway speed down a mountain road with heavy traffic, A loud thump from motor and lost power, NO warning lamps PRIOR TO PROBLEM. No indication or odd noises from motor before complete failure. Oil had been replaced approximal two months before with no noticeable oil usage or burning. Oil changes completed every 3 to 4 months since purchase in 2019. Car required 2 quarts oil to fill to level. Without power assist to brakes, car was dangerous in heavy traffic. Car is available for inspection until paid off in two months and then will be scrapped. Independent machinic indicated noise sounds like rod journal had failed due low oil.

- Winston-Salem, NC, USA

The engine has an oil consumption problem. In early April, the oil crankcase was empty between oil changes. I change the oil religiously every 5k miles. In early April, the engine had zero oil and examination showed no leaks. The key safety issue is that no engine warning lights came on. The only reason I discovered the issue was because I noticed it was not running properly and took it to my local Goodyear Service Center who confirmed. The engine could have very easily seized up while I or a family member was driving putting us in real danger of an accident. The issue has been confirmed by the dealer - they are WELL aware of this engine oil consumption issue. One Hyundai dealer inspected the car and tried to tell I had two leaks - valve cover and oil pan gaskets. Both my Goodyear Service Center and a SECOND Hyundai dealer confirmed I do not have leaks (and I pics to prove it). The second Hyundai dealer acknowledged the oil consumption issue and told me to bring the vehicle back if it does it again. They want to charge me $700 for a "compression chamber cleaning" that works 20% of the time! No warning lights - nothing. I only found out because of the way the car was running. It would go into limp mode and not accelerate. That's how I knew something was wrong. There is a Facebook group for this issue and multiple class action law suits. Hyundai refuses to accept responsibility for this engine defect. I asked the service manager at the dealership and he said Hyundai has not addressed this issue EVEN IN NEW CARS. They ignore it because the only remedy is a new engine and Hyundai doesn't want to pay for it. Dealers don't fight for consumers because Hyundai pays dealers a much lower rate to replace the engine then for other warranty work so dealers don't want to be bothered. Meanwhile, consumers are on the hook for an engine defect that Hyundai should fix. This is a crime and a rip-off.

- Spring Hill, FL, USA

Our 2017 Santa Fe experienced a completeengine failure back in February at 106k miles while driving on the highway. I was driving the SUV when it lost power. There were no check engine lights or any warning signs from the car beforehand. We kept up on all the maintenance and regular oil changes. The local Hyundai dealership told us the car had experienced a failure in the short block on the engine and that it would require a completely new engine. It has been in the shop for close to a month.

- Plymouth, ME, USA

Engine failure while on the highway. There were no warnings or check engine lights. The mechanic at a local shop stated that the engine seized up. The car had received regular maintenance up to that point.

- Orlando, FL, USA

While traveling to work about 1 mile before my exit, my 2017 Santa Fe Sport Ultimate 2.0T started sputtering and losing speed. I was scared to death traveling on a major highway (Rt 1). I immediately put the emergency blinkers on while continuing to lose speed. I barely made it off the highway before the car just STOPPED DEAD on the curve. NO POWER STEERING-NOTHING! THE CAR WOULDN'T MOVE! Terrified of tractor trailers and cars flying off the exit, I called the State Police to come as my protection from getting hit.While waiting, two Good Samaritans were concerned for my safety and stopped to help move the car partially out of the road (no steering). The state police arrived and waited while I got a tow truck seeing I was visibly upset. I later received a call from the auto shop telling me the engine was gone, The performed a compression test the next day, found no compression in cylinder 3. The mechanic suggested I tow the car to the dealer because it was a faulty engine and he knew of an extension on an extended warranty (from 100k-150K miles) Hyundai offered for this problem. I rented a car to go to work ($700) for the first 3 weeks because I couldn't get a loaner. I finally got a loaner after reaching out to Managers, and after 2 months they finally "worked" it in. Today, I get a message that it was indeed the engine and I would need to pay for the diagnostic test and new engine parts since the extended warranty I purchased when I bought my car was expired 9/8/23. I opened a case with Hyundai USA today 5/10/24, and will be speaking with the dealer on Monday but I'm at a loss. Hyundai should replace my engine considering these engines have a history of failing. It only has 103K miles on it. It was just in the shop a week before for the undercarriage coating, inspected and no major concerns. I ALMOST LOST MY LIFE WITH NO WARNING- ENOUGH IS ENOUGH! PLEASE HELP!!

- Milford, DE, USA

2017 Hyundai Santa Fe sport 2.0 purchased brand new on July 2016. A month ago with 73322km mileage, engine failure occurred on the highway. First, I heard a rattling sound, then car started to shake, engine light blinking, oil change light went off (which never) happens, and the car started to decelerate on the highway. Upon finding the next exit, as I was turning right at the lights, car shut off completely. Went to the nearest Hyundai dealership which was within 2kms. The car was moderately drivable up to the dealership, and was advised that it is unsafe for continuous use. The dealership's diagnostics were: piston or 2nd cylinder was not compressing and spark plug burned. Hyundai Streetsville, Mississauga advised me to pay $8000 for a new engine or sell them the car. Had the car towed from this dealership to my local dealership Schlueter Hyundai in Waterloo. Their diagnostics were: Vehicle has dead miss, cylinder #2 pulled plug and bore scoped cylinder found piston melted around the edge causing no compression. Hyundai Canada denied warranty as it is past 5 years despite low mileage and regular maintenance at their own dealership. Went to Hyundai Canada to determine if there is recall on this particular issue and now was filed. Another friend who owned a similar car with 140 000 mileage, engine caught on fire on the highway. My car is available for inspection. Thankfully, there were no accidents or injuries that occurred. My concern is the potential for accidents on the highway and other vehicles that have this issue & there is no recall on the Hyundai Canada website.

- Waterloo Ontario Canada N2j2j8, CA, USA

I have 146k miles on it, engine has bad rod knock sound at the start and while driving. Fuel quality and engine oil replacement has not been compromised. There is no check engine light on, and vehicle runs at very low rpm.

- Duvall, WA, USA

Owned this vehicle for 4 years without any issues. Driving home on a friday, made a stop at a friends dance studio, and as I pulled into the parking lot my car just randomly died. I was able to restart the vehicle without any problems and there were no error messages on my car to indicate an issue. I drove the car home for it to die on me again as I was pulling onto my road. At first we thought maybe alternator. Still no messages are being indicated on my vehicle. My husand drove the car to the mechanic on Monday and as he drove it started making noises. He was able to get it to the mechanic. It was later that day that we were advised there was only a quart of oil left in my car (oil changes pretty regularly), per the mechanic the engine is toast. Still no error warnings etc. such as, oil low or change oil soon to advise me of any issues. I now have to completely replace my engine.

- Scottsville, KY, USA

Complete engine failure with vehicle excessively consuming oil with no warning indicators. Issue has been recognized by dealer as known issue. Safety risk with car complete shut down with no warnings.

- Cameron Park, CA, USA

Over the past 50,000 miles we have put on the car we have had major oil leaks and now the engine is burning oil. The engine has stalled multiple times and now sounds like a diesel. We have spent over $3000 in repairs and still will have to replace our car as it continues to worsen. Metal shavings have been found in the oil. No remedies have been found, aside from replacing the engine.

- Clermont, GA, USA

I was driving on the highway at 65 miles per hour and my 2017 Santa Fe began to decelerate. I tried pushing hard on my petal and it would not accelerate past 30 mph. I got off the highway as safely as I could. I heard a knocking sound while driving and the check engine light came on after my car experienced this problem.

- Melrose, MA, USA

Engine seizure happened while driving and the engine caught on fire. The car was well maintained and had been up-to-date on all recalls.

- Lexington, KY, USA

The car started making a very loud knocking noise while driving and became un-drivable due to the engine knocking and sputtering. Safety was compromised due to not being able to safely drive the vehicle the appropriate speed as this began suddenly. The car was taken to the dealership where the determined that it had rod bearing failure and the engine needed replaced. There is a recall for the same make, model, and year of the car, but the VIN number is different. The recall that is out for other VIN of the same car and engine states that there is rod bearing failure due to a faulty crankshaft. This has been confirmed by the dealership. There were no warning lights or indications that the car was not in proper mechanical shape prior to the issue. The dealership and corporate are unwilling to work with us to have this issue repaired under the recall, even though it is the same issue, since it is 17,000 miles over the warranty and that the recall -??does not affect our VIN number.-?? The engine that the car needs is not available unless it is a used engine as there are so many issues with said engine, which then makes the engine extremely expensive and difficult to locate.

- Wichita, KS, USA

My car was burning oil much faster than it should have been. On [XXX], my car started making a very loud knocking noise, and my engine blew out while on [XXX] in Nashville, TN. Thankfully I was able to pull over with friends trailing me. There was a burnt smell coming from under the hood. The problem has been confirmed by my local Hyundai dealer. The service department at the dealer attempted to get my car approved for an engine replacement, and Hyundai Motor America has denied the authorization. According to Hyundai, a recall from August 9, 2018 was not addressed on my vehicle. They have documentation that proves that I was not the owner of the vehicle when the recall was issued, therefore, I was not made aware of the recall. Because the recall was not addressed, they are refusing to fix my car for free OR offer any type of goodwill assistance. I would be solely responsible for repairing the faulty engine that they placed in my vehicle, due to a recall that was issued before I owned the car. I know several people that have had to have their Hyundai engines replaced. These cars are causing massive vehicular damage and financial burden on consumers. Based on dealership quotes, this repair will cost me anywhere between $8,000 - $14,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Madison, TN, USA

Was going down the highway at 65 when my vehicle completely lost the accelerating component. Almost got rear ended so I pulled off. Then made it to work when it happened again. The engine light came on and gave 2 codes. Finally got it towed to the dealership where they have decided it-??s either a new timing chain or new engine due to mechanical loss. They discovered there was no oil in the car and they have also found metal shavings in my oil. Now they are telling me I need a whole new engine. I only have 135,644 miles on this car. The car was driving perfectly fine the day before and had just been to the dealer and looked over 1,500 miles before and I was told everything was perfect working condition.

- Ellijay, GA, USA

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 40 MPH, the vehicle lost motive power. The vehicle was taken to an independent mechanic. The mechanic performed an oil change, and the contact was informed that metal shavings were found in the oil. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact was informed that there would be a fee required to diagnose the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 72,000.

- Saint Petersburg, FL, USA