Was going down the highway at 65 when my vehicle completely lost the accelerating component. Almost got rear ended so I pulled off. Then made it to work when it happened again. The engine light came on and gave 2 codes. Finally got it towed to the dealership where they have decided it-??s either a new timing chain or new engine due to mechanical loss. They discovered there was no oil in the car and they have also found metal shavings in my oil. Now they are telling me I need a whole new engine. I only have 124000 miles on this car. The car was driving perfectly fine the day before and had just been to the dealer and looked over 1,500 miles before and I was told everything was perfect working condition. I am out $4000 on a car I bought a year and a half ago in October 2023.Was told my warranty only lasted a year.

- Sparta, TN, USA

I have only had my car 7 years and it is at 151,000 miles. I purchased it brand new in 2018. At about 15,000 miles I reported a burning smell under the hood and took kt in. The service department stated they did not smell anything. I continued to keep up with the service and had some issues with oil consumption. Hyundai did the test, but came back and advised it was okay and Hyundai's do this and it is okay. I later had an issue where it began jerking as if it were about to cut off after coming back from Virginia. I had it towed in and they advised it was nothing. Maybe bad gas. I was also told to just always check my car to put oil in it. I felt like this was crazy to have to carry around oil to put in my car within the same month of having an oil change or anytime. I have taken this vehicle in for this reason before I reached 150,000 miles and they would not give me an engine starting it necer had a recall. I explained that it has had issues where it stalled pulling out to get in traffic and I almost had an accident and it has had issues with the engine where it would jerk and hesitate. At this time, I recently went to Simpsonville for a funeral and it began the jerking and hesitation when we got into Fountain Inn. It was a lot and I was told by a mechanic that I needed a new engine. Hyundai would not help me. I called consumer affairs, I guesd with Hyundai and they took over 2 weeks and said there were no recalls and they couldn't do anything. I bought this car brand new, made sure I took care of it and this was what I got. Hyundai is a rip off and they do not guarantee anything. I will never buy from them again. Now I have been without a vehicle for over a month and not even anyone trying to get me a loaner, help with giving me a discount to purchase another vehicle or anything. I should have not had any issues with this car. I was having the exact issues of the recall vehicles but they state there were no recalls on it. Something needs to be done.

- Charleston, SC, USA

Vehicle has been excessively consuming oil. I have been doing regular oil changes every 3k miles and topping off when it gets low. I was driving on the highway and experienced total engine failure with no warning signs. Engine completely locked up and is at the dealership waiting to be inspected.

- Cincinnati, OH, USA

My 2017 Hyundai SanteFe (76,000 miles) stoped running late night, dark highway. Manged to pull off onto the shoulder. The engine wouldn't even turn over. After about a 2 hour wait I had the vehicle towed to my residence, eventually having it towed to the dealer from which it was purchased. After a few days the service advisor called to tell me that the entire engine needs to be replaced. That, he said, will take 3+ months because it's a manufacturer"s defect. I explained to him that I depend on my SUV for personal and professional reasons so I asked if a loaner car could be provided. The dealer, Heritage Hyundai of Towson, and Hyundai corporate (I called) both refused. Also: Aproximate Blue Book value is $15k. Hyundai's cost to replace the engine is $30k according to the service writer at Heritage.

- Baltimore, MD, USA

I am writing to express my serious concerns regarding the vehicle we purchased in October 2022. Initially, the vehicle performed adequately with only the usual repairs. However, in August 2024, we began to hear a rattling noise coming from the engine. Regrettably, the situation has since worsened significantly. At any given moment, the vehicle can stop working entirely while driving, posing a severe safety risk. We have found ourselves having to pull over to the side of the road and attempt to restart it. To avoid being stranded, especially during the winter months, we limited our driving to within a five-mile radius of our home. By January 2025, the engine had completely failed, rendering the vehicle immobile. Upon contacting the Hyundai dealership, we were informed that there are no recalls associated with our vehicle's VIN number. It was at this point that we discovered our vehicle had already undergone an engine replacement before our purchase, a fact that was never disclosed to us. Additionally, we learned about a class action lawsuit against Hyundai for issues with smaller engines. Our vehicle, which is equipped with a V6 engine, is experiencing the exact same problems as those smaller engines. We are now left with an unusable vehicle that we still need and pay for every month. I am bringing this matter to your attention in the hope of receiving guidance or assistance. Thank you for your time and understanding.

- Crystal, MN, USA

In October I took my car to dealership for an oil consumption test and I was going through 10-15 quarts of oils between oil changes. In 322 miles I used 2 quarts of oil.Replace the engine is what I was told and manufacturer denied all goodwill. I ride around with a 5qt jug of oil and funnel in my car at all times. 10 days I was driving down the highway with my husband and child with the cruise control on, when I noticed that my tactometer was continuing to increase and the engine reving for no reason. I shut the cruise control off and the car speed slowed immediately, and when apply my foot to the gas I was not gaining any speed only slowing down. I pulled over into the break down lane and put the car in park. Once I put the car into park, it started to idle very loud and hard with the check engine, oil pressure and battery lights coming on and stalled, would not start. Had towed to personal mechanic he recommended taking it to the dealership as he was coming up with no pressure in the 4th cylinder and the 3rd at about 50%, checked with boarscope for faulty valves and saw nothing. Towed to dealership they say valve was consumed thru the engine it runs fine but not because engine needs to be replaced.

- Brewer, ME, USA

I am [XXX] old and live in Denver, Colorado. In August of 2021, I bought a Hyundai as a graduation gift for myself. This has easily been the worst mistake I have ever made, a decision that haunts me every second of every day. With the car chip shortage and the pandemic, car prices were at an all-time high, so it took longer than expected to find my dream car. I eventually focused on finding a car online rather than in person. My car was delivered from Vroom with the check engine light on. I had a three month warranty with Hyundai. I took the car to Schomp Hyundai, located at 100 Havana St for a diagnostic test. They said nothing was showing up, so they reset it. A month later, the check engine light came back on, so I returned, and the same thing happened. This occurred a third time before my warranty ended. There have been a total of 3 recalls on my car. In the summer of 2023, I received a letter about the "Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module" recall. I made an appointment and was able to get it serviced almost three months later receiving a warning that "an engine compartment fire while parked or driving can increase the risk of injury" should have been taken more seriously. Until this was fixed, I did not drive my car and instead spent hundreds on Ubers, Lyfts, and public transportation, all while paying my monthly nearly $400 car note and insurance payments. The check engine light was still on, and I thought it was related to the fuse (recall). After the fuse was replaced, I learned that the check engine light was due to a leak, not the recall. Now I am being told that it is an engine issue and Hyundai Consumer Affairs (Tasha) made it seem like this would be part of the Goodwill program, they are not sure if they can fix it because I don't have warranty on the engine after they told me to take the car in and promised to fix it for me to find out I do have a warranty on the engine. & car break ins INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

- Aurora, CO, USA

I purchased a used 2017 Hyundai Santa Fe Sport with 77,500 miles from Auto Boutique in Columbus, Ohio, on [XXX]. On November 8, 2024, I had the oil changed and a new oil filter installed. However, on [XXX], I experienced catastrophic engine failure with only 85,000 miles on the vehicle, just months after my purchase. I was not informed by Auto Boutique that a Hyundai Engine II Class Action lawsuit had been filed against Hyundai regarding certain models, including the one I purchased. This lawsuit pertains to engine defects that could cause stalling, seizure, failure, and even fire. I have also been denied warranty repairs by Hyundai. Auto Boutique informed me that I purchased the vehicle "as is, " but I was not made aware of two recalls on my vehicle related to excessive oil consumption, which can lead to a defective engine that uses too much oil, stalls, and ultimately fails. I am seeking assistance in understanding my rights and would appreciate any help in resolving this issue with either Auto Boutique or Hyundai. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ironton , OH, USA

When driving, my vehicle had a loss of power. The check engine light came on. My mechanic informed me that I needed a new engine. I had it towed to a Hyundai dealership. They also confirmed the engine needs to be replaced. According to the vin number my vehicle's engine is not one recalled, and yet the engine has failed. It is currently back at my original mechanic. I've been told a bolt came loose and cracked the valve cover. There was no oil it it when I got it to the mechanic and there were metal shavings in the oil filter. The last oil change was Nov 2023

- Prior Lake, MN, USA

My santa fe stalled on me while I was driving had it brought to a garage. I was told that there was metal shavings in my oil and that the crank shaft was bad and I needed to get a new engine. I was told that there was a recall for this and I called the manufacturer and was told that it was not covered under the recall.

- Munnsville, NY, USA

The engine of my 2017 Hyundai Santa Fe failed at 126,000 miles. Upon a prior oil change maintenance, metal shavings were found in the filter and discarded oil. Couple days after the oil change, the car stalled on the road. The car was thawed to a Hyundai dealership. The dealership identified that there were loose metallic parts in the engine. They sent the result of there diagnostic to Hyundai Motors USA. Prior to this issues, engine light will come on and off.

- Fairfield, CA, USA

My vehicle has 84,000 miles and has regular maintenance done. On 1/20/24 my wife was driving the car when suddenly it started to make a terrible knocking sound, the oil light flashed for just a second and the check engine light came on. She was near an auto store and they checked the code, which said "replace engine block." I came with a trailer to tow it home and by then the check engine light is flashing when the car is turned on. I have done some research and calling to mechanics to find out that these vehicles have a major "oil consumption problem" that causes them to do this at relatively low miles and it has affected thousands of people. I also learned that as a second owner I am not within any warranty from Hyundai since I bought it 4 years ago, and I still owe $10k on the car. The estimated cost for a new engine is $10-12,000 and I can't afford to double what I owe on a car, especially when I have little faith in a new version of the same problematic engine. We are a family of 5 with small kids and jobs and are down to one vehicle. I don't understand why a recall hasn't been issued or why Hyundai isn't being held accountable for this. Thank you.

- Marysville, WA, USA

2017 Santa Fe with 85k miles suddenly has engine failure. Come to find out this is a common problem in these vehicles specifically. Was stranded on the side of the freeway for over four hours. Told me there was practically nothing they could do for it. Never had an issue before and got regular oil changes before the 3k mile mark. Told me the engine threw a rod. Never had a problem like this with any other car, even ones much older (over 7 years over).

- Portland, OR, USA

While driving, the vehicle lost its brakes and rolled to a stop on [XXX] at that point the vehicle compartment began to fill up with black smoke and soot and flames started to come out of vents. My daughter immediately grabbed her dog and exited from the vehicle to a safe spot away from the car. Within 10 seconds the vehicle exploded and erupted into a 20 ft fireball. If my daughter would have hesitated she could have been killed. Hyundai inspected the vehicle and found nothing conclusive except that this problem has been documented in other Incidents. The vehicle was declared to be totaled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Seekonk , MA, USA

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at 60 MPH, the vehicle lost automotive power. No warning light illuminated. The contact was able to pull over to the side of the road and the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine had seized. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was not notified of the failure. The failure mileage was 131,000.

- Manvel, TX, USA

Major oil consumption Metal fragments in oil engine shaking

- Palmdale, CA, USA

I took my Hyundai Santa Fe sport to Central Valley Hyundai in Modesto, CA on 10/31/2024 to have a diagnosis done to the car since the car turned off on me while I was driving and after a week being at the dealership this was their response. Hello [XXX], sorry for the late reply! We are short handed today, and busy! Anyways, My technician had the chance to take a look at your vehicle. Your vehicle is going to need an engine due to it not passing the bearing clearance test. I submitted paperwork to Hyundai and I am currently waiting to hear back from them in regards to a decision. I will let you know as soon as I hear something. after another week went by this is what Hyundai had to say. I just checked, and they declined the coverage of your engine, this was their response: The vehicle is not eligible for extended warranty TXXI. Per the terms of the extended warranty, the campaign 953 software must have been installed on the vehicle prior to bearing malfunction. Our records indicate campaign 953 was not completed on this vehicle. For further clarification, the terms of the extended warranty and related settlement. Notice may be reviewed here. [XXX]. No goodwill assistance is being offered at this time I was never made aware of a recall that needed to be done to the engine. I never received a letter in the mail and also I spoke to Hyundai customer service and they said that I never received the notice due to being sent to the original owner which was a car rental business. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Riverbank , CA, USA

While driving my 2017 Hyundai Santa Fe Sport, I heard a knocking sound coming from the engine. Shortly afterward, the vehicle began moving jerkingly forward, and the oil, engine, and battery warning lights illuminated on the dashboard. The vehicle then shut off completely in the middle of a busy street. I attempted to restart it, but while the engine made a starting sound, it immediately shut back down. The electrical system remained functional (lights and radio), but the vehicle would not restart. Due to the failure, I had to exit the vehicle and physically push it to the side of the road in cold, rainy conditions with reduced visibility, creating a risk of being struck by oncoming traffic. Strangers who assisted in moving the vehicle also placed themselves at risk. A certified mechanic has since confirmed that the engine has locked up and identified this as a known issue with Hyundai engines. Prior to this incident, the only warning sign was the oil light briefly flashing while driving on an uneven road surface. At the time, I was on my way to have an oil change within the manufacturer-recommended time frame and assumed the light indicated routine maintenance was needed.

- Guyton, GA, USA

My wife and I bought a used 2017 Hyundai Santa Fe, and the car has performed admirably over the last 4 to 5 years.? Within the last month, the car started having stuttering issues and we took the car to our local shop, where we asked for a quick check and an oil change.? The local shop reported that we had a Crank Shaft Advance error code, and that the car did not have much oil in it.? We have not seen major oil loss between oil changes before, which concerned me.? Once the car was full on oil the error codes cleared and the car worked well over the next few weeks.? Oil levels seemed good during that time, but my wife took the car out to New York and back, then a trip into Boston (around 600 miles overall).? On the way back from Boston, the engine stalled and would not start.? We sent the car to be checked at a local Pep Boys, they performed a borescope and believed that the engine needed replacement. I contacted Autofair Hyundai and had the car towed there to service under Hyundai TSB 24-EM-007H. [XXX] >> The dealership mentioned that the diagnostics would cost ~200 dollars and detailed a number of error codes (low fuel flow, crankshaft advance, etc.). They then quoted a $8,000 to make the repairs and then they could check to see if the car met any warranty requirements. I opened a ticket with Hyundai and the ticket was closed. I believe this falls under Docket No. [XXX] and should be covered under Hyundai Technical Service Bulletin (23-EM-007H) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Londonderry, NH, USA

My 2017 Hyundai Santa fe sport burns through 2qts of oil between oil changes (every 3000 miles). I check my oil once a week to make sure I have adequate oil to ensure my engine doesn't blow, Hyundai has open recalls on the 2017 models of my vehicle but my VIN number is not included...I have complained to Hyundai corporate and also the dealer and they state that I have to do an oil consumption test, at cost to me, to prove that their engine is defective...I first noticed this issue about 1 month after I purchased my vehicle, I was driving and my oil light flashed on for less than a second, I stopped at my sisters house and let my engine cool down and checked my oil and there was absolutely none... I refilled it and then began checking my oil weekly. I add at least 1/4-1/2 quart per week between oil changes. Every time I take my car in for an oil change they have to add an extra quart and make me aware that my vehicle is burning a significant amount of oil... This is my everyday car, I use it to get back and forth to work, I transport my children in this vehicle. There is a 953 Recall and also 218 but my VIN is not included.

- Middletown, PA, USA