3.8
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 33,333 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The panoramic sunroof on our 2017 Hyundai Santa Fe unexpectedly and without warning, exploded during a leisurely drive through our town this morning. At a speed not exceeding 40 mph, we were suddenly met with a loud, gunshot like sound that instantly frightened us. We immediately put our hazards on and pulled off to the side of the road to find that the sunroof had completely shattered. Thank goodness we had just closed the sun shade or else our three year old and family pet would have been covered in glass shards, shards that would have most definitely caused serious injuries had that sun shade not been closed. We were on a paved road where no other vehicles were present, leaving no chance for a rock or any sort of debris to have impacted the vehicle. There has been no prior glass work done on the sunroof and we have not experienced any sort of major temperature differential in our area recently. There were no chips or hairline cracks present prior to this incident. We have contacted our insurance company but are waiting to file a claim until we reach out to the dealership (it is currently a Sunday and all dealerships are closed here). Had we been on a major highway or road, this could have most definitely caused an accident as the noise was incredibly loud and shocking. Again, what is most concerning is the fact that had we not just closed the sun shade, our toddler could have been seriously injured by the glass shards.
- San Antonio, TX, USA
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 45 mph, the panoramic sun roof shattered without warning or impact. The vehicle was taken to mccarthy olathe Hyundai (681 N rawhide, olathe, ks 66061, (913) 324-7200) to be diagnosed. The contact was informed that the sun roof glass needed to be replaced. The vehicle was repaired however, sun roof failed to close once the glass was replaced. The vehicle was taken to the same dealer where the contact was informed that the tilt level and frame needed to be replaced. The vehicle was not repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 100,000.
- Olathe, KS, USA
- Mountain House, CA, USA