10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
8,796 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Oct 082022

Santa Fe

  • miles
For the duration of the vehicle's ownership, it has underperformed and operated unpredictably under hard braking, specifically with relation to the vehicle's ABS system. The conditions have caused meto never drive the car in snow, as this weather condition in particular exacerbates the braking issues and makes the car unsafe. Issues with the braking/ABS include: The ABS activating at slow speeds in all conditions, even on dry roads The ABS activating and preventing the vehicle from being emergency stopped in adverse conditions The ABS activating and exponentially extending the braking distance until it disnegages The ABS, once activated, does not stop unless the brake pedal is lifted from its initial activation position The vehicle doesn't appear to have any mechancial braking issues. Everything seems to be related to the ABS system, wheel-speed sensors and/or vehicle-management systems. The overall braking experience in this vehicle with the ABS on is that it simply will not stop within a safe braking distance window. The only way to stop this vehicle is without ABS. There is no other way to safely stop this vehicle with ABS. I have reached out to my Hyundai dealer and Hyndai corporate directly, both times being dismissed without anyone attempting to recreate the braking issues. I have a life's worth of experience driving in snow and multiple ABS activations in a range of vehicles. This is abnormal based on all of the experiential knowledge I possess, as well as a lifelong interest in cars. While I am not an engineer, I possess enough firsthand and academic vehicle experience to recognize the abnormality of this vehicle braking operation.

- Denver, CO, USA

problem #7

Oct 152019

Santa Fe

  • 13,600 miles
My vehicle applies the brakes while driving on busy roads when nothing is in my path. I've almost been rear ended a few times because of it and Hyundai has no resolution. Then also my vehicle has lane assist and the computer fought me steering the wheel while driving down the highway. Hyundai replaced steering components in the vehicle but don't know why it happened so they never diagnosed the problem. We have tried to go to Hyundai about the issue but basically they only care about our money we pay and not our safety.

- Southampton, PA, USA

problem #6

Sep 272019

Santa Fe

  • 9,612 miles
I had rented a Hyundai sante fe in September 2019. I had the vehicle for a few weeks with no issues until I drove over the mountains. I had pulled into a parking lot and was looking to park, coasting through the parking lot, I then backed up and found a parking spot. I was turning right in at a very slow speed, a virtual crawl into a parking space when I pressed the brakes to stop the vehicle when it suddenly revs its engine and began accelerating out of control jumping over the front parking curb and slamming into a chain link fence. The brake was depressed to the floor and would not stop, I pumped the brakes to stop and when it would not stop, I quick slammed the vehicle into the park position to prevent the vehicle from hitting a tracker and causing further damage or injury. I contacted my insurance agent and then I contacted enterprise rental company in bend Oregon. I was on hold for roughly 30 min. I explained the situation and they stated that there were no recalls they knew of and they advised me to contact their tow company and have it towed to the airport in redmond Oregon to switch out the vehicles. I researched on my own and found that their was a similar incident in las vegas, nv reported in January 31st, 2018. This incident needs to be looked into before someone is seriously injured. The isg may be a contributing factor in this case.

- Eugene, OR, USA

problem #5

May 062019

Santa Fe

  • 1,656 miles
The contact owns a 2019 Hyundai Santa Fe. While driving 80 mph, the brakes applied on their own and the bca brake system activated warning message illuminated on the instrument panel. The failure recurred two weeks later. The vehicle was taken to puente hills Hyundai (located at 17621 gale ave, city of industry, ca 91748, (626) 581-5300), but they were unable to duplicate the failure. The manufacturer was notified. The failure mileage was 1,656.

- Alhambra, CA, USA

problem #4

Sep 142019

Santa Fe

  • 33,000 miles
The contact rented a 2019 Hyundai Santa Fe. While driving 55 mph, the contact attempted to depress the brake pedal, but it failed to operate as needed without warning. The contact continued to drive the vehicle, but the same failure occurred at 55 mph. The contact managed to avoid colliding with a doe in the middle of the road. There were no warning indicators illuminated. The vehicle was driven to the contact's home and then to the rental office. The contact informed the rental Agency of the failure and they stated that they would notify Hyundai of the defect. The manufacturer was notified of the failure by the contact. The contact did not know if the dealer was contacted. The whereabouts of the vehicle were unknown. The failure mileage was 33,000. The VIN was unknown.

- Salem, OH, USA

problem #3

Jun 232019

Santa Fe

  • 3,000 miles
The contact owns a 2019 Hyundai Santa Fe. The contact stated that the vehicle's smart system caused the vehicle to brake on its own. Also, the lane change was not reading correctly and pushed the vehicle into the wrong lane into a barrier. In addition, while depressing the brake pedal, the vehicle failed to slow down when making a right turn. After completing the turn, the contact was able to brake. The vehicle was taken to fitzgerald Hyundai rockville (11411 rockville pike, rockville, md 20852, (301) 881-4000) twice where it was diagnosed that the system was not calibrating properly and the easy pass interfered with the smart system. The easy pass was moved away from the camera, but the failure recurred. The manufacturer was notified of the failure and provided case number: 16086926. The vehicle was not repaired. The approximate failure mileage was 3,000. The VIN was not available.

- Chevy Chase, MD, USA

problem #2

May 092019

Santa Fe

  • 7,000 miles
The contact owns a 2019 Hyundai Santa Fe. While driving 65 mph, the vehicle braked hard and veered to the left for a duration of a second and a half. The failure occurred six times over a four month period. The vehicle was taken to stockton Hyundai (2979 auto center cir, stockton, ca 95212, (209) 662-6400), but they were unable to replicate the issue. The dealer turned the issue over to a case manager with the manufacturer who stated that they would call back within three to five days. The vehicle was not diagnosed or repaired. The failure mileage was 7,000.

- Stockton, CA, USA

problem #1

Jul 122019

Santa Fe

  • 2,500 miles
Stopped vehicle on side of neighborhood road on moderate downward incline. Placed vehicle in park and at idle. A few minutes later, shifted car into drive and proceeded to pull out into roadway. Vehicle seemed to lose power steering as well as power braking. As the vehicle turned a corner, it lost acceleration (car slowed to a stop as accelerator was pressed), and tachometer decreased to zero. Pulled to side of road as car slowed to a stop. Total distance car travelled at this point was about 75 feet). Put car in park and turned off engine. Waited for a few minutes, restarted engine, placed car in drive and drove home ( about 40 feet). Problem: Car engine stalled, cause unknown.

- Atlanta, GA, USA