On May 15th, I was involved in a serious accident caused by a malfunction in a rental vehicle provided by Enterprise a 2023 Hyundai Santa Fe. After reversing into a parking spot, I placed the vehicle in -??Park-?? and exited the car to retrieve belongings from the trunk. My young son remained in the back seat. To my shock, the vehicle suddenly began to move on its own despite being in -??Park.-?? I immediately ran to the driver-??s side and jumped back into the vehicle in an attempt to stop it. I pressed the brake pedal multiple times, but the car would not respond. I also pressed the -??Park-?? button repeatedly, yet the vehicle continued to move uncontrollably. The steering wheel was unresponsive, and I was unable to redirect the vehicle or bring it to a stop. The car ultimately crashed into two other vehicles. During the collision, one of the vehicles pinned my left leg in its door, causing physical injury. I am now dealing with both physical and emotional trauma as a result. To be clear, this incident occurred on a flat surface. No airbag deployed upon impact, and there were no warning signs or alerts from the vehicle beforehand which is highly concerning, especially for a modern electric/hybrid vehicle. This car presents a major safety hazard and, in my opinion, should be recalled and removed from service immediately before it causes a fatality. I have contacted Enterprise multiple times to report this issue and urge them not to rent this vehicle to anyone else.

- Lake Worth , FL, USA

On [XXX] I was on [XXX] in Houston, TX southbound in the Woodlands area when my vehicle warning light for overheating went on. I pulled over on [XXX] and contacted Vehicle Assistance and the vehicle was towed to my dealer, Northwest Houston Hyundai. There was damage to a tube in front of the radiator and a/c condenser. The damage to the tube was approximately 1/16 of an inch in diameter and supposedly was caused by debris entering through the front grille which is designed like a large egg carton. The dealer spokesperson informed me that they had seen many vehicles like mine (2023 Santa Fe) with the same type of damage. I have been trying to settle this with Hyundai but they feel it is normal road damage and that the wide open grille design that allows it is not their problem. I can't even get them to approve a third party screen to protect the engine radiator from further design. They will not answer the question as to whether or not installing this item will void the warranty or not. It's dangerous to break down on a manor highway in a manor city particularly for us senior citizens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Cypress, TX, USA

Early March 2025 the vehicle was put car in park, got out of car to close yard gate, turned around to walk back to car but car was rolling forward and hit the flat bed trailer causing approximately $5000 in damage. It was put in park before getting out but jumped gear before getting back in. Another common problem is slamming the emergency brake on when attempting to drive. Was at a red lite left turn stop sign with foot on the brake. When the light turned green took foot off brake & put foot on accelerator to go forward, the car slammed the emergency brake on. This has happened approx 6 times in the 1-1/2 years of ownership.

- Jonesboro, TX, USA

The car loses power. The battery and key ignition light keep coming on. A message displays auto engine off. Please shift to n or p and start engine manually. After communicating and showing video proof of the incident, the dealership replaced the alternator and battery. The issues started around 5000 miles. The infotainment system lags and the car lags. Sometimes I am left on the road because the case refuses to cut on or off.

- Flushing, NY, USA

My car won-??t shift on the highway and all of a sudden I can-??t drive more than 40mph. It also has not wanted to let me press on the gas and make it go as I-??m driving bc Its jerking 4 or 5 times before it-??ll register and go. Also, not too long ago, I was in a parking lot and went to leave and my car never notified me that there was a huge pillar next to me and I crashed into it, it was in my blind spot and couldn-??t see it. My car has had many many other issues in which I can-??t list, but I truly bought a lemon.

- Castle Pines, CO, USA

Driving on [XXX] in Victorville; sunroof shattered. Originally thought it was a tire blowout but there were no indications on the dash, no alerts, etc. Pulled over when safe to inspect vehicle and to make sure my kids were safe. Upon pulling over and exiting the vehicle, I started to make my way around the car to check the tires. All 4 tires were completely fine. Made a second round to double check everything, see if something went under the car, there was no sign of any damage. As I was getting into the car I noticed a huge hole in the sunroof, it was completely shattered. Safety of my family was at risk but fortunately it was a chilly morning and the sunroof was closed. Vehicle is available for request if needed but it currently located at the local Hyundai dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Victorville, CA, USA

The car has shut down unexpectedly for at least six times while driving at roads and highways. When this happens, engine stalls and nothing works and all alarms and check lights turn on and activated. Driver has to pull the car to the roadside which cannot be imagined when in a highway with all cars driving at 65-70mpH and the car suddenly slows down to stop. The other problem is that when the car is turned off and on again, all alarm and faults go away, and it can be driven again! It clears all safety and alarm checks and lights and behaves like nothing has happened. Car was bought on June2023. The first incident happened on Aug2023 and the next one on Sep2023. The next incidents on Feb2024, Sep2024, Nov2024 and the most recent on March 2025. The car has taken to the Sport Durst Hyundai dealership (Durham, NC) after incidents, however dealership did not perform any repairs in first four times claiming they could not duplicate the incident! (service reports attached for 3) After the third incident, we opened a case with Hyundai company trying to invoke the Lemon law, but our request did not go through despite all evidence we provided. Shamefully, their final suggestion to us was to sell the car! This was around March/Apr 2024. (Final decision letter attached) On fifth time, the driver did not shut down the car and towed it to the dealership while leaving electrical system on. They checked the car and claimed they found the cause and changed a part from car claiming it has been fixed. This was on Nov.2024. At the time we did not notice but, apparently that was a lie to make us quiet. The last time (sixth time) the same incident happened on [XXX]. The car was towed to dealership and is left there. We do have all screenshots from engine failures, although the dealership tried to wipe the history at some point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Durham, NC, USA

Took vehicle to the dealership on Jan 3, 2025 for the 15k mile oil change. They informed me they completed the multi-point inspection, with no issues discovered. Jan 10, 2025 I attempted to us the horn and discovered it didn't work, so I immediately went back to the dealership and scheduled a service, to troubleshoot the horn. Jan 20, 2025 dealership discovered both horns were defective and replaced both. Very strange for both horns to die so early. ???"

- Temecula, CA, USA

Horn Failed. Would not sound, making it impossible to warn people if car might hit them or their vehicles or about any other issue they would need timely reporting about. Car was brought into dealer and 2 horns assemblies were replaced as non-functional

- Winter Garden, FL, USA

Just purchased the vehicle one week ago. I bought it used from a Hyundai dealer. Just discovered that the horns don't work, either the high tone or the low tone. I discovered it when I went to use the horn to alert a driver who was coming into my lane, pushed the horn on the steering wheel and nothing! I've checked the fuse and it is fine. Internet research shows this to be a prolific problem with Hyundai's. Because the horns don't work, neither does the alarm system. I tested by pushing the panic button on the key fob. The lights flash, like the alarm is trying to fully work, except the horns don't sound. I will be bringing it to the dealer as it is still under warranty.

- Kentwood, MI, USA

SAFETY ISSUE: EXPLODING SUNROOF While driving my 2023 Hyundai Santa Fe Limited to work approximately at 6:15AM CST on 9/30/2024 on I-170 southbound in St. Louis, MO, the panoramic sunroof exploded. Car systems did not contain an indicator light or alert that the sunroof was stressed and about to explode. No debris (stone, rock, tree branch, item falling off a car or truck) or falling bird causing this sunroof damage. After the sunroof explosion, I continued driving. No other damage to my automobile or any other car on highway.

- Florissant, MO, USA

The vehicle's software update initiates upon start-up without the option to delay to a different time. The three updates I've received this year have taken 20-30 minutes each to complete, while I'm traveling. These updates disable hands-free calling, all media and GPS. I can't confirm if any other vehicle safety components are disabled. I don't use them. I contacted my dealer and they stated that's how it works, and there is no option to delay the update. When the update initiates it states the update can continue without the vehicle "ON". Wouldn't it be safer to have the ability to schedule it to a later time when the vehicle isn't being used" Similar to a cellphone update"

- Bumpass, VA, USA

I purchased a 2023 SantaFe brand new mid-January, In June I noticed an issue with the car. I called Steele Hyundai in June to get an appointment and was told by Margarita that they didn-??t have availability until September. REALLY. So, I went online and filled out an appointment and got an earlier appointment for August. Crazy Right" I then contacted Hyundai corporate to file a complaint, and was given a case number and Tina is the case worker. I brought the car in on [XXX] and left it there till [XXX]. Problem ended up a transmission needed replacement. WOW, quality!! I picked the car up on that Friday and it sat in the garage during labor day weekend. I first got back in the vehicle on Tuesday, [XXX] and knew immediately it wasn-??t fixed. I decided to go to a different dealership for service World Car Hyundai in San Antonio and made an appointment for [XXX]. I called [XXX], spoke with Todd and explained needing a loaner. He asked me what I was bringing it in for, told him I had the transmission replaced. He said to give it a week to get the computer to adjust to my driving. SAY WHAT" So, I did and no bueno. I called again on Thursday, [XXX] to bring it in to World Car and spoke with Justin and made an appointment for Tuesday [XXX]. On Saturday, [XXX], we took the car to Austin for my husband to determine what he thought, he said, -??this car isn-??t drivable-??. On Monday, [XXX], I cancelled my appointment for World Car because Todd said Steele knows the history of what work they did, and it would be best. My husband dropped the car off at Steele on Monday without an appointment. The service director Rene is familiar with my vehicle and today when I called him about the car, he said it-??s the TRANSMISSION AGAIN. My question is what is wrong with the quality of the engineering or the quality of the service technology. I DON-??T trust this car, I need a SOLUTION. I need an answer. I need you to fix this problem with this C INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Canyon Lake, TX, USA

The forward collision warning system engages and slows the car, often very abruptly, when on the highway and only when cruise control is on. It happens after we have been on the highway for a few hours, thus the dealer cannot reproduce the incident. It happens a few times on every road trip and is very disturbing when there are no other vehicles or obstacles in the road or nearby. We have reported this to the dealer several times and they can find nothing wrong. I provided a photo to the dealer of the dashboard showing the cruise control on, the forward collision system DISENGAGED, and the forward collision warning activated. Dealer states they have recalibrated the system but can replace no parts unless a part is found to be faulty. The latest suggestion yesterday from the dealer was to "get out" of the car before the issue gets worse.

- Loveland, CO, USA

I was driving the car moving in reverse to exit my driveway. I placed the car in Park and while the engine was running I exited the car. Upon exiting the car, the car immediately started to roll forward and crashed through my garage door leveling it to the ground. The car continued moving forward into the garage and came to a stop blocked by built in shelving at the back end of the garage. I could have been injured had the car started to roll while I was exiting the car or had some been in front of the car. No warning lamps or messages prior to the incident. The car has a safety feature if moving in Drive or Reverse and the driver door is opened the car shifts into Park. That feature failed. The car was inspected by a Hyundai dealer and claim no error codes found and dismissed any other information as provided in this report

- Wilmington, DE, USA

I was driving down the expressway and my sunroof exploded. It scared me so bad that I swerved and almost lost control of the car. I thought something hit me.

- Redford, MI, USA

Horn does not function. Trip to the service department and was advised it-??s a known issue and they will call me when one comes in. This car is one year old and the horn not working is a major safety concern for me. A search online shows this is an issue for several buyers without a recall notice.

- Winchester, KY, USA

Driving down the interstate yesterday & heard a very loud -??POP!-?? Looked when I got home to find that the sunroof glass had shattered (as has, apparently, happened to more than a few vehicles by Hyundai, as well as other manufacturers), & fell onto the fabric liner below it. Thankfully, I did not have any of my grandchildren in the back seat at the time, & the sunroof was closed. At the very least, Hyundai needs to replace and repair the glass, & be sure, before it-??s returned to me, that it-??s better than it was when it was new.

- Peachtree Corners, GA, USA

When I was driving to work the morning of 5/20/2024, my panoramic sunroof exploded out of nowhere. Part of the glass fell on my head resulting in a concussion.

- Porter, TX, USA

While driving on [XXX] at 65 MPH, without warning the sunroof spontaneously exploded and shattered. It produced an extremely loud bang, like a gunshot, startling me to where I almost lost control of the vehicle. There were no vehicles in front of us, no vehicles behind us, and nothing above us (not traveling under a bridge or overpass). We were traveling in the state of Mississippi at the time and it was 58 degrees and raining, NO HAIL was coming down ever. The dealer cannot explain why this would happen but would not cover it under warranty. The vehicle is brand new with 4,100 miles on it when this occurred. Insurance company is paying for the repair which is now complete. The shattered sunroof is thrown away but I have pictures of it right after it happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Maple Grove, MN, USA