10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
When placed in "Park" the vehicle's brakes did not engage, which allowed the vehicle to roll backwards when I exited the vehicle. I was able to reproduce the problem again and I recorded a video showing the problem. When pressing "Park" on the electronic shifter, the dashboard displays that the video is in "Park". However, the brakes are not engaged as evidenced by the vehicle rolling backwards when I take my foot off the brake. After reproducing the issue a couple times (~ 10 minutes later) and documenting the issue with a video, the check engine light eventually came on and the dashboard displayed: "PARK malfunction. Engage parking brake when parking vehicle." Which quickly changed to the warning message: "Shifter system malfunction! Service immediately" The vehicle would no longer let me place it in "park" and it remained on in "accessory mode" and I was unable to turn off "accessory mode" since the vehicle could not be placed in park. However, neither of these error messages appeared the 3-4 times I was able to place the vehicle in "park" and then observe it roll back. The vehicle has been towed to Northwest Hyundai for inspection/repair. >> How was your safety or the safety of others put at risk" The car rolling uncontrolled is a huge safety hazard to anyone that happens to be in the path of the car. It is also a huge safety hazard to any occupants that might remain in the vehicle when the driver exits after placing it in park. >> Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The service error that appeared prevented the car from being placed in "park". However, I was able to capture a video of the problem. >> Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, there were no error messages of any kind.
- Houston, TX, USA
- Norfolk, NE, USA