10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
42,726 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Jan 282020

Santa Fe Sport

  • 52,006 miles
The wiring harness which connects to the braking systems down hill and track, and ABS breaking and warning light of oncoming cars when passing wires which are made of soybean based causing wiring to be eaten by rodents. Second time to fix another $55 dollars. This is scaring me when driving.

- Bragg City, MO, USA

problem #3

Jan 302019

Santa Fe Sport

  • 44,000 miles
About 20 minutes after parking my vehicle at an office location, it caught on fire. I could see the fire by the right front wheel, between the tire and the body; smoke was coming from all around the hood. We put out the fire with a fire extinguisher. We could see damaged wires. I had noticed warning lights on my display panel when I got into my vehicle to start driving. I called clay cooley Hyundai of rockwall and informed them of the messages: Beeping followed by flashing messages about ABS, ESC, & downhill brake control; plus down below were two red circles (exclamation mark in one and the letter P in the other) and the word brake below. I asked Hyundai if the car was safe to drive and they said yes. I proceeded to my 12 noon appointment in richardson, tx. About 20 mins after parking the car, the fire was noticed by an employee. The day before this, on tue, 01-29-2019, I had noticed 3 amber warning lights (ABS, ESC & dbc). I called Hyundai, informed them of this and made an appointment for thur Jan 31, 2019 at 9:30 a.M.

- Garland, TX, USA

problem #2

Oct 212018

Santa Fe Sport

  • 52,000 miles
Incident occurred on I-65. My husband and I were traveling home from a quick road trip. While passing another vehicle at 75mph, our sante made a weird noise, then loud sound and went dead. My husband fought to control the car, barely avoided a possible fatal crash. We called Hyundai roadside assistance and was told they only tow 47 miles. The nearest dealer was 50 miles away. We were left stranded, no service or tow truck from Hyundai showed up. Had to call family to come get us (nearly 3 hours away). We had to rent a uhaul auto Transport and truck to recover our car on the side of I-65, heading to our hometown, we were stranded in verbena, al. Hyundai finally towed car to dealership once in hometown, was told by service tech that our car had "catastrophic engine damage and a new engine has been ordered, at no charge, due to our car was part of the recall. Was told we "might" be reimbursed for our incurred expense of having to tow the car ourselves. We purchased the car brand new, with an added roadside assistance package, which we were assured we'd never be stranded, which proved a useless sales ploy. 3 disabled persons and a highway patrol officer had to manually load the car onto the auto Transport, one of which fell on the road and cut their knee. Why is additional roadside assistance offered when the dealership neglected to inform us that there was only a 47 mile towing radius. We were assured that "we'd be covered no matter where we might travel. We have a rental, which resulted in us paying a deposit out of our own pocket, "that should be refunded upon return of the rental". full reimbursement and or a new car should be offered, due to the catastrophic engine damage (the term the Hyundai service tech used) that occurred to our 2014 Santa Fe sport with less than 53,000 miles. Thanks Hyundai roadside assistance for leaving us stranded.

- Pensacola, FL, USA

problem #1

Dec 032017

Santa Fe Sport

  • 22,900 miles
Engine started to make clicks and car immediately stalled getting off the freeway. Had to be stopped, parked before I regained engine power. This happened around 22,800 miles. Happened again on the way to dealer and with dealer service staff. Diagnosed as defective turbo assembly that was replaced. Shortly after I picked the car from the shop, I noticed same clicking noise again and car also accelerated on it's own when my foot was not on the break. This happened intermittently. The car returned to the shop and I was told that there is damage in the engine and the engine was replaced. When I went to pick up the car I noticed oil dripping below it. Car was inspected again and I was informed that the transmission assembly is cracked and will need to be replaced. The car is still at the shop.

- Los Angeles, CA, USA